PDS Health
Role Overview
The role of the Operations Manager Trainee (OMT) is to gain an understanding of the skills and company knowledge to independently run a financially viable PDS‑supported dental office. The OMT is responsible for engaging in and owning their professional development through completing the OM Development Program while being supported by their direct supervisor. This will be done in a variety of ways, including structured curriculum completion, on‑the‑job practical application, and development meetings. The OMT role is hired with the expectation that each individual will be able to independently manage a dental office in 4‑6 months, following timely completion of the OM Development Program.
Responsibilities
Model company culture, values, standards, and best operational practices based on the We Believe Behavioral Framework; actively learning how to create an environment that promotes PDS culture and values daily.
Assessment, hiring, and retention of the right fit team members through comprehensive training, supervision, counseling, and coaching.
Assess, investigate, and resolve staff and patient issues by analyzing the facts and circumstances to develop timely, effective, logical yet creative solutions.
Execute the PDS Operational Model with consistency to meet identified office imperatives in partnership with the Owner Dentist.
Drive year‑over‑year revenue and profit growth.
Manage expenses to achieve monthly goals and budget.
Show proficiency and adherence to cash management and accounting protocols.
Act as a catalyst in team development of the Perfect Patient Experience.
Deliver effective leadership, coaching, and mentoring with team members to identify and implement opportunities for improvement.
Keep commitments and maintain open communication with direct supervisors to develop trust‑based relationships and bring forth issues and concerns openly and early.
Maintain an appropriate professional appearance and demeanor in accordance with company policies; address others professionally and respectfully.
Gain proficiency and understand the tools and resources available for people‑related functions, including assessment, hiring, retention, performance evaluation, separation processes, and compensation guidance.
Ensure compliance with company policies, as well as State, Federal, and other regulatory bodies.
Report weekly to the Regional Manager detailing accomplishments, areas for improvement, clear performance goals, and effectiveness of systems.
By the end of the development program, demonstrate competency in managing a team of both Front Office and Back Office members, displaying leadership and team development capabilities.
Develop and implement an office success plan; including development of staff and office protocols to provide efficient operations during manager absences.
Complete other duties and responsibilities as assigned by the direct supervisor that will result in improved team‑member development outcomes.
Qualifications
High school diploma or equivalent.
Five or more years of related work experience in operational management.
Must possess and maintain a valid driver’s license and automobile insurance, verified by a motor vehicle record check at the time of hire, or have reliable alternate transportation if no license or insurance.
Must be able to travel to multiple offices per day, including several times per day, with reliable means of transportation.
Travel may be planned or unplanned and is subject to change without notice.
Preferred
Associate degree or Bachelor’s degree.
Five or more years of experience leading a team, mentoring, and coaching subordinates.
Knowledge, Skills, and Abilities
Results Oriented; energetic self‑starter, sets realistic goals, meets commitments, persistent, prioritizes daily to achieve results.
Effective Team Builder; character, integrity, opens communication, motivates, educates, promotes learning, assesses talent, consistent.
Patient Advocate; flexible, adaptive, empathetic, passionate, ethical.
Process Focused Operator; data‑driven decision maker, detailed, organized, comprehensive knowledge of all operational processes, computer proficient.
Financial Acumen; understands profit drivers, utilizes metrics to manage, builds financial understanding of staff and clinicians, understands local market drivers and competition.
Influencer; active listener, builds trust, creates win‑win situations, tailors coaching style, recognizes and celebrates improvement.
Knowledge of dental plans, insurance fees, administrative guidelines, limitations, exclusions, reporting systems; business correspondence and reporting techniques; profit & loss statements.
Proficient in Microsoft Applications, Epic, 1VU, BOX, and standard office equipment.
Independent judgment; makes timely and accurate decisions based on limited information.
Multitasks effectively in a fast‑paced, sometimes ambiguous environment without compromising quality.
Prioritizes tasks and projects with limited direction, contributing to organizational success.
Reads, analyzes, and interprets common financial reports and legal documents; responds to inquiries from patients, team members, regulatory agencies, vendors, and others.
Draws valid conclusions and applies sound judgment under pressure.
Interprets and applies policies and procedures.
Works with mathematical concepts such as probability, statistical inference, fractions, percentages, ratios, and proportions.
Strong personal responsibility; accepts direction and collaborates.
Commitment to educational advancement; flexible in adapting processes.
Communicates effectively, presents information verbally and in writing; leads a team, prioritizes duties, coaches, mentors, writes performance evaluations, conducts feedback, handles team‑member relations issues.
Organizational ability; systematic approach, orderly, excels at turning chaos into order.
Strong problem‑solving ability; identifies, analyzes, and solves challenges.
Detail oriented, organized, process focused, self‑motivated, proactive, patient‑focused.
Creates presentations with outstanding presentation skills.
Work Environment
Representative of the essential functions of the job: primarily a sedentary office classification with field visits and driving; controlled temperatures, no direct exposure to hazardous substances.
Low to moderate noise level; occasional exposure to irate team members, vendors, or patients.
Requires sitting, standing, walking, keyboard use, handling, speaking, hearing.
May lift and/or carry reports, records, and other materials typically weighing less than 40 pounds; occasional stoop, kneel, bend, or crouch.
Finger dexterity needed for computer keyboard, calculator, and standard office equipment.
Benefits
Medical, dental, and vision insurance.
Paid time off.
Tuition reimbursement.
401K.
Paid time to volunteer in your local community.
Employment Details
Seniority level: Mid‑Senior level
Employment type: Full‑time
Job function: Management and Manufacturing
Industry: Hospitals and Health Care
Upon completion of the Operations Manager training program, this role will be a salaried position.
PDS Health is an Equal Opportunity Employer. We celebrate diversity and are united in our mission to create healthier and happier team members.
#J-18808-Ljbffr
Responsibilities
Model company culture, values, standards, and best operational practices based on the We Believe Behavioral Framework; actively learning how to create an environment that promotes PDS culture and values daily.
Assessment, hiring, and retention of the right fit team members through comprehensive training, supervision, counseling, and coaching.
Assess, investigate, and resolve staff and patient issues by analyzing the facts and circumstances to develop timely, effective, logical yet creative solutions.
Execute the PDS Operational Model with consistency to meet identified office imperatives in partnership with the Owner Dentist.
Drive year‑over‑year revenue and profit growth.
Manage expenses to achieve monthly goals and budget.
Show proficiency and adherence to cash management and accounting protocols.
Act as a catalyst in team development of the Perfect Patient Experience.
Deliver effective leadership, coaching, and mentoring with team members to identify and implement opportunities for improvement.
Keep commitments and maintain open communication with direct supervisors to develop trust‑based relationships and bring forth issues and concerns openly and early.
Maintain an appropriate professional appearance and demeanor in accordance with company policies; address others professionally and respectfully.
Gain proficiency and understand the tools and resources available for people‑related functions, including assessment, hiring, retention, performance evaluation, separation processes, and compensation guidance.
Ensure compliance with company policies, as well as State, Federal, and other regulatory bodies.
Report weekly to the Regional Manager detailing accomplishments, areas for improvement, clear performance goals, and effectiveness of systems.
By the end of the development program, demonstrate competency in managing a team of both Front Office and Back Office members, displaying leadership and team development capabilities.
Develop and implement an office success plan; including development of staff and office protocols to provide efficient operations during manager absences.
Complete other duties and responsibilities as assigned by the direct supervisor that will result in improved team‑member development outcomes.
Qualifications
High school diploma or equivalent.
Five or more years of related work experience in operational management.
Must possess and maintain a valid driver’s license and automobile insurance, verified by a motor vehicle record check at the time of hire, or have reliable alternate transportation if no license or insurance.
Must be able to travel to multiple offices per day, including several times per day, with reliable means of transportation.
Travel may be planned or unplanned and is subject to change without notice.
Preferred
Associate degree or Bachelor’s degree.
Five or more years of experience leading a team, mentoring, and coaching subordinates.
Knowledge, Skills, and Abilities
Results Oriented; energetic self‑starter, sets realistic goals, meets commitments, persistent, prioritizes daily to achieve results.
Effective Team Builder; character, integrity, opens communication, motivates, educates, promotes learning, assesses talent, consistent.
Patient Advocate; flexible, adaptive, empathetic, passionate, ethical.
Process Focused Operator; data‑driven decision maker, detailed, organized, comprehensive knowledge of all operational processes, computer proficient.
Financial Acumen; understands profit drivers, utilizes metrics to manage, builds financial understanding of staff and clinicians, understands local market drivers and competition.
Influencer; active listener, builds trust, creates win‑win situations, tailors coaching style, recognizes and celebrates improvement.
Knowledge of dental plans, insurance fees, administrative guidelines, limitations, exclusions, reporting systems; business correspondence and reporting techniques; profit & loss statements.
Proficient in Microsoft Applications, Epic, 1VU, BOX, and standard office equipment.
Independent judgment; makes timely and accurate decisions based on limited information.
Multitasks effectively in a fast‑paced, sometimes ambiguous environment without compromising quality.
Prioritizes tasks and projects with limited direction, contributing to organizational success.
Reads, analyzes, and interprets common financial reports and legal documents; responds to inquiries from patients, team members, regulatory agencies, vendors, and others.
Draws valid conclusions and applies sound judgment under pressure.
Interprets and applies policies and procedures.
Works with mathematical concepts such as probability, statistical inference, fractions, percentages, ratios, and proportions.
Strong personal responsibility; accepts direction and collaborates.
Commitment to educational advancement; flexible in adapting processes.
Communicates effectively, presents information verbally and in writing; leads a team, prioritizes duties, coaches, mentors, writes performance evaluations, conducts feedback, handles team‑member relations issues.
Organizational ability; systematic approach, orderly, excels at turning chaos into order.
Strong problem‑solving ability; identifies, analyzes, and solves challenges.
Detail oriented, organized, process focused, self‑motivated, proactive, patient‑focused.
Creates presentations with outstanding presentation skills.
Work Environment
Representative of the essential functions of the job: primarily a sedentary office classification with field visits and driving; controlled temperatures, no direct exposure to hazardous substances.
Low to moderate noise level; occasional exposure to irate team members, vendors, or patients.
Requires sitting, standing, walking, keyboard use, handling, speaking, hearing.
May lift and/or carry reports, records, and other materials typically weighing less than 40 pounds; occasional stoop, kneel, bend, or crouch.
Finger dexterity needed for computer keyboard, calculator, and standard office equipment.
Benefits
Medical, dental, and vision insurance.
Paid time off.
Tuition reimbursement.
401K.
Paid time to volunteer in your local community.
Employment Details
Seniority level: Mid‑Senior level
Employment type: Full‑time
Job function: Management and Manufacturing
Industry: Hospitals and Health Care
Upon completion of the Operations Manager training program, this role will be a salaried position.
PDS Health is an Equal Opportunity Employer. We celebrate diversity and are united in our mission to create healthier and happier team members.
#J-18808-Ljbffr