ClifyX
US IT Recruiter @ ClifyX | Excel with LinkedIn Recruiter Assessment
Title: Helpdesk Support
(W2 only, No C2C--This is only for Visa Independent Candidates Only)
Job Description:
Executive Desktop Support:
Provide comprehensive, white‑glove technical support for executive‑level Windows and macOS laptops, desktops, mobile devices (iOS/Android), and associated peripherals.
Software & Application Support:
Install, configure, troubleshoot, and maintain executive software applications (e.g., Microsoft 365 suite, custom business applications, collaboration tools).
Network Connectivity:
Troubleshoot basic network issues (wired and wireless) impacting executive devices.
Hardware Troubleshooting & Repair:
Diagnose and resolve hardware issues, perform component replacements, and coordinate with vendors for repairs as needed.
VIP Service:
Provide prompt, discreet, and highly responsive support, often requiring immediate attention and problem resolution.
Documentation:
Maintain accurate records of support requests, resolutions, and executive asset inventory.
Proactive Maintenance:
Perform routine checks and maintenance to prevent issues and ensure optimal performance of executive technology.
Collaboration:
Work closely with other IT teams (e.g., Network, Systems, Security) to resolve complex issues and implement solutions.
Training & Guidance:
Provide clear and concise guidance to executives on technology usage and best practices.
Qualifications
Associate's or Bachelor's degree in Information Technology, Computer Science, or a related field, or equivalent practical experience.
5‑10+ years of experience in desktop support, technical support, or a similar role, with a strong emphasis on supporting VIPs or executive‑level users in a financial institution.
Proven expertise in troubleshooting and supporting both Windows and macOS operating systems.
TOP skills:
Excel, LinkedIn Recruiter, Helpdesk Ticketing Systems, Remote Support Tools, Windows, macOS, iOS, Android
(years of experience noted by candidate).
Contact:
Abdul Azim (U.S IT Recruiter)
Phone:
908‑928‑7877
Email:
abdul@clifyX.com
Head Office:
South Plainfield, NJ
Website:
www.clifyX.com
We are an E‑Verify Company
#J-18808-Ljbffr
(W2 only, No C2C--This is only for Visa Independent Candidates Only)
Job Description:
Executive Desktop Support:
Provide comprehensive, white‑glove technical support for executive‑level Windows and macOS laptops, desktops, mobile devices (iOS/Android), and associated peripherals.
Software & Application Support:
Install, configure, troubleshoot, and maintain executive software applications (e.g., Microsoft 365 suite, custom business applications, collaboration tools).
Network Connectivity:
Troubleshoot basic network issues (wired and wireless) impacting executive devices.
Hardware Troubleshooting & Repair:
Diagnose and resolve hardware issues, perform component replacements, and coordinate with vendors for repairs as needed.
VIP Service:
Provide prompt, discreet, and highly responsive support, often requiring immediate attention and problem resolution.
Documentation:
Maintain accurate records of support requests, resolutions, and executive asset inventory.
Proactive Maintenance:
Perform routine checks and maintenance to prevent issues and ensure optimal performance of executive technology.
Collaboration:
Work closely with other IT teams (e.g., Network, Systems, Security) to resolve complex issues and implement solutions.
Training & Guidance:
Provide clear and concise guidance to executives on technology usage and best practices.
Qualifications
Associate's or Bachelor's degree in Information Technology, Computer Science, or a related field, or equivalent practical experience.
5‑10+ years of experience in desktop support, technical support, or a similar role, with a strong emphasis on supporting VIPs or executive‑level users in a financial institution.
Proven expertise in troubleshooting and supporting both Windows and macOS operating systems.
TOP skills:
Excel, LinkedIn Recruiter, Helpdesk Ticketing Systems, Remote Support Tools, Windows, macOS, iOS, Android
(years of experience noted by candidate).
Contact:
Abdul Azim (U.S IT Recruiter)
Phone:
908‑928‑7877
Email:
abdul@clifyX.com
Head Office:
South Plainfield, NJ
Website:
www.clifyX.com
We are an E‑Verify Company
#J-18808-Ljbffr