Ampstek
IT Support Specialist- EUC- Helpdesk Support || Only USC and Green Card
Ampstek, Boca Raton, Florida, us, 33481
IT Support Specialist – EUC – Helpdesk Support – Only US Citizen and Green Card
Posted 1 day ago – be among the first 25 applicants.
Job Description Executive Desktop Support:
Provide comprehensive, white‑glove technical support for executive‑level Windows and macOS laptops, desktops, mobile devices (iOS/Android), and associated peripherals.
Software & Application Support:
Install, configure, troubleshoot, and maintain executive software applications (e.g., Microsoft 365 suite, custom business applications, collaboration tools).
Network Connectivity:
Troubleshoot basic network issues (wired and wireless) impacting executive devices.
Hardware Troubleshooting & Repair:
Diagnose and resolve hardware issues, perform component replacements, and coordinate with vendors for repairs as needed.
VIP Service:
Provide prompt, discreet, and highly responsive support, often requiring immediate attention and problem resolution.
Documentation:
Maintain accurate records of support requests, resolutions, and executive asset inventory.
Proactive Maintenance:
Perform routine checks and maintenance to prevent issues and ensure optimal performance of executive technology.
Collaboration:
Work closely with other IT teams (e.g., Network, Systems, Security) to resolve complex issues and implement solutions.
Training & Guidance:
Provide clear and concise guidance to executives on technology usage and best practices.
Top Skills & Experience
Associate's or Bachelor's degree in Information Technology, Computer Science, or a related field, or equivalent practical experience.
5‑10+ years of experience in desktop support, technical support, or a similar role, with a strong emphasis on supporting VIPs or executive‑level users in a financial institution.
Proven expertise in troubleshooting and supporting both Windows and macOS operating systems.
Seniority Level Associate
Employment Type Contract
Job Function Information Technology
Industries IT Services and IT Consulting
Referral Program Referrals increase your chances of interviewing at Ampstek by 2x.
Thank You Aakash Dubey
Aakash.dubey@ampstek.com
#J-18808-Ljbffr
Job Description Executive Desktop Support:
Provide comprehensive, white‑glove technical support for executive‑level Windows and macOS laptops, desktops, mobile devices (iOS/Android), and associated peripherals.
Software & Application Support:
Install, configure, troubleshoot, and maintain executive software applications (e.g., Microsoft 365 suite, custom business applications, collaboration tools).
Network Connectivity:
Troubleshoot basic network issues (wired and wireless) impacting executive devices.
Hardware Troubleshooting & Repair:
Diagnose and resolve hardware issues, perform component replacements, and coordinate with vendors for repairs as needed.
VIP Service:
Provide prompt, discreet, and highly responsive support, often requiring immediate attention and problem resolution.
Documentation:
Maintain accurate records of support requests, resolutions, and executive asset inventory.
Proactive Maintenance:
Perform routine checks and maintenance to prevent issues and ensure optimal performance of executive technology.
Collaboration:
Work closely with other IT teams (e.g., Network, Systems, Security) to resolve complex issues and implement solutions.
Training & Guidance:
Provide clear and concise guidance to executives on technology usage and best practices.
Top Skills & Experience
Associate's or Bachelor's degree in Information Technology, Computer Science, or a related field, or equivalent practical experience.
5‑10+ years of experience in desktop support, technical support, or a similar role, with a strong emphasis on supporting VIPs or executive‑level users in a financial institution.
Proven expertise in troubleshooting and supporting both Windows and macOS operating systems.
Seniority Level Associate
Employment Type Contract
Job Function Information Technology
Industries IT Services and IT Consulting
Referral Program Referrals increase your chances of interviewing at Ampstek by 2x.
Thank You Aakash Dubey
Aakash.dubey@ampstek.com
#J-18808-Ljbffr