Florida Cancer Specialists & Research Institute
Patient Services Specialist
Florida Cancer Specialists & Research Institute, Estero, Florida, United States, 33928
Patient Services Specialist
Florida Cancer Specialists & Research Institute
Posted 2025-12-15 • 3 days ago, be among the first 25 applicants.
Why Join FCS At Florida Cancer Specialists & Research Institute, we believe our people are our strength and we invest in them. In addition to having a positive impact on the people and communities we serve, associates benefit from significant professional opportunities, career advancement, training and competitive wages. Offering competitive salaries and comprehensive benefits packages to include tuition reimbursement, 401‑K match, pet and legal insurance.
About FCS Since 1984, Florida Cancer Specialists & Research Institute (FCS) has built a national reputation for excellence. With over 250 physicians, 220 nurse practitioners and physician assistants and nearly 100 locations in our network, FCS utilizes innovative clinical research, cutting‑edge technologies, and advanced treatments. We are committed to providing world‑class cancer care and are recognized by the American Society of Clinical Oncology (ASCO) with a National Clinical Trials Participation Award. Our patients have access to more clinical trials than any private oncology practice in Florida, and a large portion of new cancer drugs were studied in FCS trials prior to approval. Through our partnership with Sarah Cannon we are one of the largest clinical research organizations in the United States.
Job Description Summary The Patient Services Specialist (PSS) engages in clerical duties associated with a medical clinic. The PSS job is divided into “stations,” each having a distinct set of duties that typically are performed by a single employee. In addition to the routine duties of the station they are assigned to, each PSS is required to assist co‑workers by performing any PSS duty at any time. All new PSS employees will learn and perform all front‑office station duties. The role demands strong copying, editing, attention to detail, and multitasking, with the ability to meet time‑sensitive priorities and adapt to changing demands.
Education High School Diploma / GED required.
Previous Experience
Experience in the healthcare field is highly preferred.
Attention to detail with strong ability to multitask.
Excellent interpersonal skills.
Strong communication skills and the ability to work with a wide variety of personalities.
Core Capabilities
Analysis & Critical Thinking – solid problem solving, analysis, decision‑making, planning, time management and organizational skills. Detail‑oriented with independent judgment.
Interpersonal Effectiveness – emotional intelligence, diplomacy, tact, conflict management, delegation skills, diversity awareness; ability to handle sensitive, confidential or emotionally charged material.
Communication Skills – effective oral, written, and presentation communication; active listening and balanced feedback.
Customer Service & Organizational Awareness – strong customer focus and the ability to build a culture of quality, performance effectiveness and operational excellence through best practices and collaboration.
Self‑Management – manages own time, conflicting priorities, stress, and professional development; self‑motivated and capable of independent work with limited supervision.
Fast‑paced, multi‑site adaptability – ability to juggle competing priorities with stakeholders across multiple sites.
Computer Skills – proficient in Microsoft Office (Word, Excel, PowerPoint, Outlook).
Valid state Driver’s License for travel to satellite offices and offsite meetings. Compliance with Driver Safety Operations and Motor Vehicle Records Check Policy required.
Travel: 26‑50% of time.
Remote No
Standard Core Workdays/Hours Monday to Friday, 8:00 AM – 5:00 PM.
Screenings All offers of employment are contingent upon successful background screening. New hires must receive required vaccinations, including influenza, and are subject to drug and nicotine testing. Medical Marijuana cards are not recognized.
EEOC Florida Cancer Specialists & Research Institute (FCS) is committed to helping individuals with disabilities participate in the workforce and ensure equal opportunity to compete for jobs. If you require an accommodation to submit a resume, email FCS Recruitment at Recruitment@FLCancer.com. FCS is an EEO/affirmative action employer and does not discriminate on the basis of age, race, color, religion, gender, sexual orientation, gender identity, gender expression, national origin, protected veteran status, disability or any other legally protected status.
Seniority Level Entry level
Employment Type Full‑time
Job Function Health Care Provider
Industry Hospitals and Health Care
#J-18808-Ljbffr
Posted 2025-12-15 • 3 days ago, be among the first 25 applicants.
Why Join FCS At Florida Cancer Specialists & Research Institute, we believe our people are our strength and we invest in them. In addition to having a positive impact on the people and communities we serve, associates benefit from significant professional opportunities, career advancement, training and competitive wages. Offering competitive salaries and comprehensive benefits packages to include tuition reimbursement, 401‑K match, pet and legal insurance.
About FCS Since 1984, Florida Cancer Specialists & Research Institute (FCS) has built a national reputation for excellence. With over 250 physicians, 220 nurse practitioners and physician assistants and nearly 100 locations in our network, FCS utilizes innovative clinical research, cutting‑edge technologies, and advanced treatments. We are committed to providing world‑class cancer care and are recognized by the American Society of Clinical Oncology (ASCO) with a National Clinical Trials Participation Award. Our patients have access to more clinical trials than any private oncology practice in Florida, and a large portion of new cancer drugs were studied in FCS trials prior to approval. Through our partnership with Sarah Cannon we are one of the largest clinical research organizations in the United States.
Job Description Summary The Patient Services Specialist (PSS) engages in clerical duties associated with a medical clinic. The PSS job is divided into “stations,” each having a distinct set of duties that typically are performed by a single employee. In addition to the routine duties of the station they are assigned to, each PSS is required to assist co‑workers by performing any PSS duty at any time. All new PSS employees will learn and perform all front‑office station duties. The role demands strong copying, editing, attention to detail, and multitasking, with the ability to meet time‑sensitive priorities and adapt to changing demands.
Education High School Diploma / GED required.
Previous Experience
Experience in the healthcare field is highly preferred.
Attention to detail with strong ability to multitask.
Excellent interpersonal skills.
Strong communication skills and the ability to work with a wide variety of personalities.
Core Capabilities
Analysis & Critical Thinking – solid problem solving, analysis, decision‑making, planning, time management and organizational skills. Detail‑oriented with independent judgment.
Interpersonal Effectiveness – emotional intelligence, diplomacy, tact, conflict management, delegation skills, diversity awareness; ability to handle sensitive, confidential or emotionally charged material.
Communication Skills – effective oral, written, and presentation communication; active listening and balanced feedback.
Customer Service & Organizational Awareness – strong customer focus and the ability to build a culture of quality, performance effectiveness and operational excellence through best practices and collaboration.
Self‑Management – manages own time, conflicting priorities, stress, and professional development; self‑motivated and capable of independent work with limited supervision.
Fast‑paced, multi‑site adaptability – ability to juggle competing priorities with stakeholders across multiple sites.
Computer Skills – proficient in Microsoft Office (Word, Excel, PowerPoint, Outlook).
Valid state Driver’s License for travel to satellite offices and offsite meetings. Compliance with Driver Safety Operations and Motor Vehicle Records Check Policy required.
Travel: 26‑50% of time.
Remote No
Standard Core Workdays/Hours Monday to Friday, 8:00 AM – 5:00 PM.
Screenings All offers of employment are contingent upon successful background screening. New hires must receive required vaccinations, including influenza, and are subject to drug and nicotine testing. Medical Marijuana cards are not recognized.
EEOC Florida Cancer Specialists & Research Institute (FCS) is committed to helping individuals with disabilities participate in the workforce and ensure equal opportunity to compete for jobs. If you require an accommodation to submit a resume, email FCS Recruitment at Recruitment@FLCancer.com. FCS is an EEO/affirmative action employer and does not discriminate on the basis of age, race, color, religion, gender, sexual orientation, gender identity, gender expression, national origin, protected veteran status, disability or any other legally protected status.
Seniority Level Entry level
Employment Type Full‑time
Job Function Health Care Provider
Industry Hospitals and Health Care
#J-18808-Ljbffr