Peachtree Group
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Front Office Supervisor
role at
Peachtree Group
1 day ago Be among the first 25 applicants
Overview The Front Office Supervisor supervises guest services team members to ensure efficient and smooth operations, producing excellent feedback and guest satisfaction. The supervisor responds in a professional and courteous manner to guests by providing accurate and timely information and services. They supervise daily shift processes ensuring all team members adhere to standard operating procedures. Must have flexibility to work nights and weekends.
Responsibilities
Train, direct the work of, resolve issues/problems, and coach and counsel the front desk team members to ensure a quality operation.
Resolve customer issues, complaints, problems in a quick, efficient manner to maintain a high level of customer satisfaction and quality service.
Build strong relationships and liaise with all other department's especially housekeeping, reservations, etc.
Controls cash transactions at the front desk and maintains complete responsibility for personal bank as specified by hotel bank agreement policy.
Utilize Service Recovery Log and other necessary communication logs from shift to shift. Respond to guest comments and issues in a timely manner.
Other duties as assigned, and as staffing needs arise throughout the hotel.
Knowledgeable of market sales, ordering supplies, and inventory control.
Benefits Peachtree Group provides a comprehensive benefits package, including medical, dental, vision, disability, and life insurance. We also offer a generous 401(k) retirement match. To support work-life balance, we provide Paid Holidays and Paid Time Off. Additional perks include access to our Employee Assistance Program and Fund.
Qualifications
Required Behaviours:
Enthusiastic:
Shows intense and eager enjoyment and interest
Dedicated:
Devoted to a task or purpose with loyalty or integrity
Leader:
Inspires teammates to follow them
Team Player:
Works well as a member of a group
Loyal:
Shows firm and constant support to a cause
Detail Oriented:
Capable of carrying out a given task with all details necessary to get the task done well
Preferred:
Growth Opportunities:
Inspired to perform well by the chance to take on more responsibility
Ability to Make an Impact:
Inspired to perform well by the ability to contribute to the success of a project or the organization
Work-Life Balance:
Inspired to perform well by having ample time to pursue work and interests outside of work
Flexibility:
Inspired to perform well when granted the ability to set your own schedule and goals
Experience:
2 years hospitality guest service experience required
Seniority Level Mid-Senior level
Employment Type Full-time
Job Function Other
Referrals increase your chances of interviewing at Peachtree Group by 2x
Get notified about new Front Office Supervisor jobs in
Louisville, KY .
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Front Office Supervisor
role at
Peachtree Group
1 day ago Be among the first 25 applicants
Overview The Front Office Supervisor supervises guest services team members to ensure efficient and smooth operations, producing excellent feedback and guest satisfaction. The supervisor responds in a professional and courteous manner to guests by providing accurate and timely information and services. They supervise daily shift processes ensuring all team members adhere to standard operating procedures. Must have flexibility to work nights and weekends.
Responsibilities
Train, direct the work of, resolve issues/problems, and coach and counsel the front desk team members to ensure a quality operation.
Resolve customer issues, complaints, problems in a quick, efficient manner to maintain a high level of customer satisfaction and quality service.
Build strong relationships and liaise with all other department's especially housekeeping, reservations, etc.
Controls cash transactions at the front desk and maintains complete responsibility for personal bank as specified by hotel bank agreement policy.
Utilize Service Recovery Log and other necessary communication logs from shift to shift. Respond to guest comments and issues in a timely manner.
Other duties as assigned, and as staffing needs arise throughout the hotel.
Knowledgeable of market sales, ordering supplies, and inventory control.
Benefits Peachtree Group provides a comprehensive benefits package, including medical, dental, vision, disability, and life insurance. We also offer a generous 401(k) retirement match. To support work-life balance, we provide Paid Holidays and Paid Time Off. Additional perks include access to our Employee Assistance Program and Fund.
Qualifications
Required Behaviours:
Enthusiastic:
Shows intense and eager enjoyment and interest
Dedicated:
Devoted to a task or purpose with loyalty or integrity
Leader:
Inspires teammates to follow them
Team Player:
Works well as a member of a group
Loyal:
Shows firm and constant support to a cause
Detail Oriented:
Capable of carrying out a given task with all details necessary to get the task done well
Preferred:
Growth Opportunities:
Inspired to perform well by the chance to take on more responsibility
Ability to Make an Impact:
Inspired to perform well by the ability to contribute to the success of a project or the organization
Work-Life Balance:
Inspired to perform well by having ample time to pursue work and interests outside of work
Flexibility:
Inspired to perform well when granted the ability to set your own schedule and goals
Experience:
2 years hospitality guest service experience required
Seniority Level Mid-Senior level
Employment Type Full-time
Job Function Other
Referrals increase your chances of interviewing at Peachtree Group by 2x
Get notified about new Front Office Supervisor jobs in
Louisville, KY .
#J-18808-Ljbffr