Medix™
Patient Engagement Specialist - 245836
Medix™, West Palm Beach, Florida, United States, 33412
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This range is provided by Medix™. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.
Base pay range $60,000.00/yr - $70,000.00/yr
Respond to incoming patient inquiries generated through marketing efforts, referrals, and internal databases.
Conduct initial pre-screening calls to determine eligibility and schedule qualified candidates for on-site screening visits.
Stay current on all active study protocols to accurately inform and guide prospective participants.
Record pre-screening outcomes in the CTMS and maintain thorough, up-to-date recruitment logs.
Assist with outreach initiatives—including community events and provider partnerships—to broaden recruitment pipelines.
Engagement & Retention
Act as the primary liaison for participants from the initial inquiry through completion of the study.
Deliver consistent and proactive communication (phone, text, email) to minimize no-shows and participant drop‑off.
Support participants with logistics such as appointment reminders, transportation coordination, and follow‑up scheduling.
Work closely with CRCs and investigators to address participant questions quickly and ensure adherence to study timelines.
Database & Metrics Management
Monitor key recruitment metrics, including inquiry response rates, show rates, and screen‑fail trends.
Maintain organized documentation of recruitment activities and outcomes for reporting purposes.
Provide weekly performance updates, highlighting challenges and offering recommendations for improvement.
Partner with marketing and site leadership to refine recruitment strategies using current data and performance insights.
Identify trends in participant interest, feedback, and eligibility barriers to support feasibility assessments.
Participate in team trainings and meetings to stay aligned with site objectives and process improvements.
Seniority level Associate
Employment type Full-time
Job function Customer Service
Industries Biotechnology Research, Hospitals and Health Care, and Telephone Call Centers
West Palm Beach, FL
#J-18808-Ljbffr
This range is provided by Medix™. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.
Base pay range $60,000.00/yr - $70,000.00/yr
Respond to incoming patient inquiries generated through marketing efforts, referrals, and internal databases.
Conduct initial pre-screening calls to determine eligibility and schedule qualified candidates for on-site screening visits.
Stay current on all active study protocols to accurately inform and guide prospective participants.
Record pre-screening outcomes in the CTMS and maintain thorough, up-to-date recruitment logs.
Assist with outreach initiatives—including community events and provider partnerships—to broaden recruitment pipelines.
Engagement & Retention
Act as the primary liaison for participants from the initial inquiry through completion of the study.
Deliver consistent and proactive communication (phone, text, email) to minimize no-shows and participant drop‑off.
Support participants with logistics such as appointment reminders, transportation coordination, and follow‑up scheduling.
Work closely with CRCs and investigators to address participant questions quickly and ensure adherence to study timelines.
Database & Metrics Management
Monitor key recruitment metrics, including inquiry response rates, show rates, and screen‑fail trends.
Maintain organized documentation of recruitment activities and outcomes for reporting purposes.
Provide weekly performance updates, highlighting challenges and offering recommendations for improvement.
Partner with marketing and site leadership to refine recruitment strategies using current data and performance insights.
Identify trends in participant interest, feedback, and eligibility barriers to support feasibility assessments.
Participate in team trainings and meetings to stay aligned with site objectives and process improvements.
Seniority level Associate
Employment type Full-time
Job function Customer Service
Industries Biotechnology Research, Hospitals and Health Care, and Telephone Call Centers
West Palm Beach, FL
#J-18808-Ljbffr