Yellowstone Local
Customer Care Representative
Yellowstone Local, Oklahoma City, Oklahoma, United States, 73116
Yellowstone Local is proud to represent Accutemp Heating and Air Conditioning, an industry leader in residential HVAC services.
Youre the voice our customers will remember, and the one they trust to get it done right. If you thrive in a fast-paced environment where every call is an opportunity to make a difference, this is where you belong.
What's in it for You?
Pay Range:
$30,000$60,000 annually based on experience and responsibilities
Schedule:
Full-time role with potential to work up to 12-hour days
Perks:
Growth potential into leadership roles
Business casual dress code
Supportive and engaging office culture
Paid training and continuous development
Opportunity to take on additional responsibilities as a dispatcher or team lead
Why Youll Love It Here
People-First Culture:
Youre not just filling a seat, youre bringing real value to customers and your team every single day.
Growth & Recognition:
We dont just promote potential, we reward it. If youre reliable, sharp, and take ownership, youll go far here.
Supportive Team:
Youll work with a crew thats all-in; collaborative, mission-driven, and focused on winning together.
Your New Role
As a Customer Care Representative, youre the heartbeat of our front office and the first point of contact for every customer. Based in Oklahoma City, OK, your role is to provide a seamless, professional, and friendly experience that turns a simple phone call into loyal customer relationships. You'll also play a vital role in dispatching and supporting field teams to keep jobs on track and clients happy. Your day-to-day will include: Answering incoming calls with energy and professionalism (before the third ring!)
Booking appointments and dispatching the right technician for the job
Communicating clearly and proactively with customers about scheduling
Managing the dispatch board to maximize field team efficiency and revenue
Coordinating with parts and warehouse teams to keep techs on the job
Debriefing technicians after each job and verifying payment was collected
Prioritizing Club Membership client scheduling and follow-ups
Supporting team members and maintaining a courteous, can-do attitude
Hiring Expectations:
Apply today, complete a quick phone screening, and get ready for an interview with our team to discuss your goals and experience. High school diploma or GED required
Associate degree preferred, but not required
Strong customer service and communication skills (phone etiquette is a must)
Professional verbal and written communication
Proficiency in Microsoft Word, Excel, and PowerPoint
Ability to think critically, prioritize tasks, and work both independently and as a team
Experience with scheduling, dispatching, or working in a service center environment is a plus
Bilingual (Spanish/English) is a plus, but not required
Ability to occasionally lift 1520 lbs and work extended hours when needed
Comfortable working in a computer-heavy, fast-paced office environment
Accutemp Heating and Air Conditioning is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment regardless of race, color, religion, gender, gender identity, sexual orientation, national origin, genetics, disability, age, or veteran status. #J-18808-Ljbffr
$30,000$60,000 annually based on experience and responsibilities
Schedule:
Full-time role with potential to work up to 12-hour days
Perks:
Growth potential into leadership roles
Business casual dress code
Supportive and engaging office culture
Paid training and continuous development
Opportunity to take on additional responsibilities as a dispatcher or team lead
Why Youll Love It Here
People-First Culture:
Youre not just filling a seat, youre bringing real value to customers and your team every single day.
Growth & Recognition:
We dont just promote potential, we reward it. If youre reliable, sharp, and take ownership, youll go far here.
Supportive Team:
Youll work with a crew thats all-in; collaborative, mission-driven, and focused on winning together.
Your New Role
As a Customer Care Representative, youre the heartbeat of our front office and the first point of contact for every customer. Based in Oklahoma City, OK, your role is to provide a seamless, professional, and friendly experience that turns a simple phone call into loyal customer relationships. You'll also play a vital role in dispatching and supporting field teams to keep jobs on track and clients happy. Your day-to-day will include: Answering incoming calls with energy and professionalism (before the third ring!)
Booking appointments and dispatching the right technician for the job
Communicating clearly and proactively with customers about scheduling
Managing the dispatch board to maximize field team efficiency and revenue
Coordinating with parts and warehouse teams to keep techs on the job
Debriefing technicians after each job and verifying payment was collected
Prioritizing Club Membership client scheduling and follow-ups
Supporting team members and maintaining a courteous, can-do attitude
Hiring Expectations:
Apply today, complete a quick phone screening, and get ready for an interview with our team to discuss your goals and experience. High school diploma or GED required
Associate degree preferred, but not required
Strong customer service and communication skills (phone etiquette is a must)
Professional verbal and written communication
Proficiency in Microsoft Word, Excel, and PowerPoint
Ability to think critically, prioritize tasks, and work both independently and as a team
Experience with scheduling, dispatching, or working in a service center environment is a plus
Bilingual (Spanish/English) is a plus, but not required
Ability to occasionally lift 1520 lbs and work extended hours when needed
Comfortable working in a computer-heavy, fast-paced office environment
Accutemp Heating and Air Conditioning is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment regardless of race, color, religion, gender, gender identity, sexual orientation, national origin, genetics, disability, age, or veteran status. #J-18808-Ljbffr