Empeople Credit Union
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Overview The Member Relationship Officer (Teller) is responsible for delivering exceptional member experience while serving members’ financial needs in a retail branch lobby. Responsibilities include promptly greeting members, providing account service to include processing account transactions (handling cash and checks, deposits, withdrawals, loan payments), handling general account maintenance functions, and resolving member inquiries. MROs (Tellers) are expected to educate members on products and service offerings and encourage self-service options such as digital banking, remote deposit capture, bill payment and ATM utilization.
Responsibilities Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.
Professionally greet members as they enter branch lobby, acting as a concierge of the Empeople experience. Welcome and acknowledge all members according to company standards, anticipate and address member service needs, assist individuals with disabilities, and thank members with genuine appreciation.
Search for opportunities to educate members about products and service-usage that would benefit members and enhance their financial health. Educate members about Credit Union self-service technology: Digital Banking, Bill Payment, remote deposit capture (eDeposit), debit cards, e-statements, ATMs, and alerts.
Handle all account servicing requests from members. Coordinate and carry out deposit, transaction and member services functions in accordance with policies, principles, and procedures.
Answer questions about products and services and resolve problems that are within your authority to resolve. Refer problems that are beyond the scope of responsibility or knowledge to the Branch Operations Manager, along with recommendations for solutions.
Responsible for daily credit union business including record retention, cash management, inventory, daily reconciliations and balancing, and branch security. Ensure all required paperwork and documentation is accurately completed, adhering to the Credit Union’s policies and procedures.
Operate cash recycler. Responsible for investigating and resolving all balancing offages and discrepancies.
Processes cash advances and the instant issuance of debit and credit cards.
Identify members who are good candidates for our Financial Wellness Programs and refer through the appropriate channel(s).
Represents Empeople with a professional image. Ensures that the office image is favorable, reflecting a sound and secure financial institution that employs prudent housekeeping procedures, safety measures, and provides a pleasant atmosphere for members, including privacy, confidentiality, and ease of use.
Develop and maintain positive working relationships with others, support team to reach common goals, and listen and respond appropriately to the concerns of other employees.
Integrates the credit union philosophy and operating principles and diligently promotes the credit union's Core Values: We Care, We Serve, We Teach, and We Learn, into work habits, processes, and service delivery systems.
Comply with quality assurance expectations and standards.
Provide Notary services to members.
Complies with all applicable laws, regulations, policies, and procedures, including but not limited to: Regulation CC, the Bank Secrecy Act, OFAC and USA Patriot Act, and the Customer Identification Act (CIP).
Maintains confidentiality of current, past, and potential member information.
Must be able to work weekend hours as required.
Perform other related duties as assigned.
Qualifications Knowledge Of
Customer Service
Credit Union policies and procedures
Ability To
Operate a PC using the following software using Microsoft Office.
Operate the Credit Union’s financial software systems to access member accounts to perform transactions and account inquiries.
Identify and analyze member and employee needs and create solutions to satisfy these needs.
Communicate professionally and effectively verbally and in writing with co-workers, employees, and members.
Ability to work weekends.
Required Education And Experience
High School diploma or GED and two years of related teller, customer service and cash handling experience.
License Or Certificate
Notary Public
Bondable
Acceptable Credit History
Competencies
Customer Service
Communication Skills
Mathematical Skills
Reasoning Ability
Pay Range USD $38,800.00 - USD $58,100.00 /Yr.
Empeople Credit Union is an EEO/Affirmative Action Employer.
EMPLOYMENT AT WILL Empeople Credit Union employment is at will. Employees may resign from Empeople Credit Union as they choose. Similarly, Empeople Credit Union may terminate an employee at any time, with or without notice or cause. Nothing in this Handbook or any other manual or policy adopted by Empeople Credit Union in any way alters the at-will nature of employment at Empeople Credit Union. False statements or material omissions in the Application for Employment will be grounds for immediate termination.
Seniority level
Entry level
Employment type
Full-time
Job function
Finance and Sales
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Theresa, WI .
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Get AI-powered advice on this job and more exclusive features.
Overview The Member Relationship Officer (Teller) is responsible for delivering exceptional member experience while serving members’ financial needs in a retail branch lobby. Responsibilities include promptly greeting members, providing account service to include processing account transactions (handling cash and checks, deposits, withdrawals, loan payments), handling general account maintenance functions, and resolving member inquiries. MROs (Tellers) are expected to educate members on products and service offerings and encourage self-service options such as digital banking, remote deposit capture, bill payment and ATM utilization.
Responsibilities Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.
Professionally greet members as they enter branch lobby, acting as a concierge of the Empeople experience. Welcome and acknowledge all members according to company standards, anticipate and address member service needs, assist individuals with disabilities, and thank members with genuine appreciation.
Search for opportunities to educate members about products and service-usage that would benefit members and enhance their financial health. Educate members about Credit Union self-service technology: Digital Banking, Bill Payment, remote deposit capture (eDeposit), debit cards, e-statements, ATMs, and alerts.
Handle all account servicing requests from members. Coordinate and carry out deposit, transaction and member services functions in accordance with policies, principles, and procedures.
Answer questions about products and services and resolve problems that are within your authority to resolve. Refer problems that are beyond the scope of responsibility or knowledge to the Branch Operations Manager, along with recommendations for solutions.
Responsible for daily credit union business including record retention, cash management, inventory, daily reconciliations and balancing, and branch security. Ensure all required paperwork and documentation is accurately completed, adhering to the Credit Union’s policies and procedures.
Operate cash recycler. Responsible for investigating and resolving all balancing offages and discrepancies.
Processes cash advances and the instant issuance of debit and credit cards.
Identify members who are good candidates for our Financial Wellness Programs and refer through the appropriate channel(s).
Represents Empeople with a professional image. Ensures that the office image is favorable, reflecting a sound and secure financial institution that employs prudent housekeeping procedures, safety measures, and provides a pleasant atmosphere for members, including privacy, confidentiality, and ease of use.
Develop and maintain positive working relationships with others, support team to reach common goals, and listen and respond appropriately to the concerns of other employees.
Integrates the credit union philosophy and operating principles and diligently promotes the credit union's Core Values: We Care, We Serve, We Teach, and We Learn, into work habits, processes, and service delivery systems.
Comply with quality assurance expectations and standards.
Provide Notary services to members.
Complies with all applicable laws, regulations, policies, and procedures, including but not limited to: Regulation CC, the Bank Secrecy Act, OFAC and USA Patriot Act, and the Customer Identification Act (CIP).
Maintains confidentiality of current, past, and potential member information.
Must be able to work weekend hours as required.
Perform other related duties as assigned.
Qualifications Knowledge Of
Customer Service
Credit Union policies and procedures
Ability To
Operate a PC using the following software using Microsoft Office.
Operate the Credit Union’s financial software systems to access member accounts to perform transactions and account inquiries.
Identify and analyze member and employee needs and create solutions to satisfy these needs.
Communicate professionally and effectively verbally and in writing with co-workers, employees, and members.
Ability to work weekends.
Required Education And Experience
High School diploma or GED and two years of related teller, customer service and cash handling experience.
License Or Certificate
Notary Public
Bondable
Acceptable Credit History
Competencies
Customer Service
Communication Skills
Mathematical Skills
Reasoning Ability
Pay Range USD $38,800.00 - USD $58,100.00 /Yr.
Empeople Credit Union is an EEO/Affirmative Action Employer.
EMPLOYMENT AT WILL Empeople Credit Union employment is at will. Employees may resign from Empeople Credit Union as they choose. Similarly, Empeople Credit Union may terminate an employee at any time, with or without notice or cause. Nothing in this Handbook or any other manual or policy adopted by Empeople Credit Union in any way alters the at-will nature of employment at Empeople Credit Union. False statements or material omissions in the Application for Employment will be grounds for immediate termination.
Seniority level
Entry level
Employment type
Full-time
Job function
Finance and Sales
Referrals increase your chances of interviewing at Empeople Credit Union by 2x
Get notified about new Relationship Officer jobs in
Theresa, WI .
We’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI.
#J-18808-Ljbffr