Telhio Credit Union
Home Equity Loan Processor – Telhio Credit Union
Telhio Credit Union was formed in 1934 as a credit union for Columbus Telephone Company (now AT&T) employees. It now serves over 70,000 member‑owners throughout central and southwest Ohio. As one of the largest credit unions in Ohio, Telhio offers extraordinary service, innovative financial solutions, and community involvement. Its core values are Caring, Commitment, and Integrity.
Position Summary The Home Equity Loan Processor handles all aspects of home equity loan processing, ensuring accuracy and compliance with timelines and regulations. The processor works as a liaison for the loan officer and borrower, coordinates loan restructuring, prepares and distributes disclosures, loan estimates, and closing documents in accordance with State and Federal regulations. The role maintains confidentiality, possesses strong communication skills, and stays up‑to‑date with underwriting guidelines.
Responsibilities
Communicate effectively with borrowers to obtain required documents.
Adhere to and maintain knowledge of all related government regulations.
Review, prepare, and send loan disclosures for home equity loans compliant with TRID guidelines.
Ensure accuracy of information within documents prior to underwriting.
Provide support to lending partners and respond to all requests promptly.
Accurately log and track home equity files in process.
Communicate updates and final approvals to loan officers.
Prepare, review, and send closing documents, including necessary instructions and documentation.
Complete funding of home equity loans in the absence of the Home Equity Compliance Specialist.
Obtain property evaluations, title work, and flood certification as required by Telhio guidelines.
Performance Metrics
Completes general loan processing with attention to detail
Reviews and prepares and distributes accurate home equity loan documents and disclosures.
Accurately logs loans to the processing worksheet.
Works effectively with loan officers to correct loan errors and restructure loans as needed.
Submits files to Underwriting with clear, accurate stips.
Complies with Service Level Agreement
Processes loans to meet established service level agreement.
Manages pipeline to provide extraordinary service to internal and external members.
Maintains knowledge of TRID guidelines and completes disclosures accordingly.
Demonstrates teamwork and leadership
Contributes to a positive and motivating work environment that encourages individual growth and success.
Fulfills commitments to team members.
Communicates effectively with Telhio Credit Union employees.
Actively participates in 1:1 meetings with supervisor and team meetings.
Assists consumer lending or other line of business projects as needed.
Completes funding of home equity loans in the absence of the Home Equity Compliance Specialist.
Other duties as assigned
Qualifications
Knowledge of Product & Services
Knowledge of Process Procedures
Time Management
Attention to Detail
Knowledge of Telhio’s Loan Policy and products
Knowledge of Home Equity and TRID Regulations
Excellent verbal and written communication skills
Organizational Skills
High Professionalism
Ability to work in a fast‑paced environment
Analytical and quantitative skill
High school graduate or G.E.D.
Proficient in MS Office Suite, DNA, MeridianLink
Pass a background check including credit, drug screen, bondability, and criminal background.
Compensation and Benefits
Competitive salary
Opportunity to earn incentive and bonus
Benefits: several medical plan options, dental, free vision, free life and free disability insurance
Additional financial incentive programs for employees enrolled in our insurance
6% matching and immediately vested 401(k) plan
Generous schedule for 14 paid holidays, vacation and personal time for a healthy work‑life balance
Opportunity for personal career growth, continued education and mentorship programs
Volunteer opportunities impacting the local community
Physical Demands This position requires sitting; some reaching; frequent standing and walking; some stooping or kneeling. The employee must occasionally lift and move up to 50 pounds. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Employment Details Seniority Level: Entry level
Employment Type: Full‑time
Job Function: Finance and Sales
Industries: Banking
Telhio is an Equal Opportunity Employer. This is a Non‑Collective Bargaining Unit.
Referrals increase your chances of interviewing at Telhio Credit Union by 2x.
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Position Summary The Home Equity Loan Processor handles all aspects of home equity loan processing, ensuring accuracy and compliance with timelines and regulations. The processor works as a liaison for the loan officer and borrower, coordinates loan restructuring, prepares and distributes disclosures, loan estimates, and closing documents in accordance with State and Federal regulations. The role maintains confidentiality, possesses strong communication skills, and stays up‑to‑date with underwriting guidelines.
Responsibilities
Communicate effectively with borrowers to obtain required documents.
Adhere to and maintain knowledge of all related government regulations.
Review, prepare, and send loan disclosures for home equity loans compliant with TRID guidelines.
Ensure accuracy of information within documents prior to underwriting.
Provide support to lending partners and respond to all requests promptly.
Accurately log and track home equity files in process.
Communicate updates and final approvals to loan officers.
Prepare, review, and send closing documents, including necessary instructions and documentation.
Complete funding of home equity loans in the absence of the Home Equity Compliance Specialist.
Obtain property evaluations, title work, and flood certification as required by Telhio guidelines.
Performance Metrics
Completes general loan processing with attention to detail
Reviews and prepares and distributes accurate home equity loan documents and disclosures.
Accurately logs loans to the processing worksheet.
Works effectively with loan officers to correct loan errors and restructure loans as needed.
Submits files to Underwriting with clear, accurate stips.
Complies with Service Level Agreement
Processes loans to meet established service level agreement.
Manages pipeline to provide extraordinary service to internal and external members.
Maintains knowledge of TRID guidelines and completes disclosures accordingly.
Demonstrates teamwork and leadership
Contributes to a positive and motivating work environment that encourages individual growth and success.
Fulfills commitments to team members.
Communicates effectively with Telhio Credit Union employees.
Actively participates in 1:1 meetings with supervisor and team meetings.
Assists consumer lending or other line of business projects as needed.
Completes funding of home equity loans in the absence of the Home Equity Compliance Specialist.
Other duties as assigned
Qualifications
Knowledge of Product & Services
Knowledge of Process Procedures
Time Management
Attention to Detail
Knowledge of Telhio’s Loan Policy and products
Knowledge of Home Equity and TRID Regulations
Excellent verbal and written communication skills
Organizational Skills
High Professionalism
Ability to work in a fast‑paced environment
Analytical and quantitative skill
High school graduate or G.E.D.
Proficient in MS Office Suite, DNA, MeridianLink
Pass a background check including credit, drug screen, bondability, and criminal background.
Compensation and Benefits
Competitive salary
Opportunity to earn incentive and bonus
Benefits: several medical plan options, dental, free vision, free life and free disability insurance
Additional financial incentive programs for employees enrolled in our insurance
6% matching and immediately vested 401(k) plan
Generous schedule for 14 paid holidays, vacation and personal time for a healthy work‑life balance
Opportunity for personal career growth, continued education and mentorship programs
Volunteer opportunities impacting the local community
Physical Demands This position requires sitting; some reaching; frequent standing and walking; some stooping or kneeling. The employee must occasionally lift and move up to 50 pounds. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Employment Details Seniority Level: Entry level
Employment Type: Full‑time
Job Function: Finance and Sales
Industries: Banking
Telhio is an Equal Opportunity Employer. This is a Non‑Collective Bargaining Unit.
Referrals increase your chances of interviewing at Telhio Credit Union by 2x.
#J-18808-Ljbffr