LG Electronics
Field Service Technician (Appliance Repair) - Detroit, MI (Ann Arbor)
LG Electronics, Lansing, Michigan, United States
Field Service Technician (Appliance Repair) - Detroit, MI (Ann Arbor)
LG Electronics is a global leader in technology, dedicated to creating innovative solutions for a better life. We offer a rich portfolio that spans Home Appliance Solutions, Media Entertainment Solutions, Vehicle Solutions, and Eco Solutions. Our management philosophy embodies high ethical standards, transparent operations, and a customer‑value creation mindset. Join a company that values diversity, creativity, and integrity.
What we can offer A crafted employee experience designed to foster professional growth, focus on health & well‑being, and an internal community that will set you up for success.
The Opportunity We are currently seeking the newest innovator to join our dynamic Customer Service team as a Field Service Technician (DMST) located in the Detroit/Ann Arbor, MI metro area. All candidates must be able to work coverage in the Ann Arbor, MI metro areas.
Responsibilities
Travel off‑site to customers’ locations to perform maintenance and repair of LG equipment to ensure top product performance
Use all safety equipment (PPE), vehicle and diagnostic tools provided by LG
Conduct technical diagnoses and perform specialized repairs on a variety of electronics and home appliances
Diagnose problems, assess the extent of the problem, document findings, make decisions to repair the product and/or replace parts
Immediately and accurately process paperwork and perform data entry upon completion of each job
Pre‑screen next day service calls by obtaining necessary information to help diagnose problems prior to arriving at customer’s home
Meet or exceed company metrics (customer satisfaction, fix‑right‑first‑time, revisits, parts management, on‑time %)
Qualifications and Requirements
Minimum 1 year of experience in a technical role (field service preferred)
Experience repairing major appliances (refrigeration/sealed systems, cooking, cleaning products)
Experience using tools and diagnostic test equipment
Ability to properly troubleshoot, diagnose, repair and document product/system issues
Valid driver’s license in good standing
Ability to obtain EPA certification
Meet physical requirements generally associated with field service repair such as continuous bending and lifting up to 50 pounds
$55,100 - $65,000 USD
Benefits Offered Full‑Time Employees
No‑cost employee premiums for you and your eligible dependents for competitive medical, dental, vision and prescription benefits
Auto enrollment with immediate vesting of competitive company‑matching contributions in a 401(k) retirement savings plan with several investment options
Generous paid time off program that includes company holidays and a combined bank of paid sick and vacation time
Performance based short‑term incentives (varies by role)
Access to confidential mental health resources and personal fitness goal incentives
Family‑oriented benefits such as paid parental leave and support for families raising children with learning, social, behavioral challenges, or developmental disabilities
Group‑rate life and disability insurance
Benefits Offered Temporary/Contractors
Eligible for the relevant benefit programs offered through our partner agencies
At LG, we aspire to empower people and celebrate differences because we believe diversity will create the unexpected. We provide equal employment opportunity to all individuals regardless of race, color, creed, religion, gender, age, sexual orientation, national origin, disability, veteran status, or any other characteristic protected by state, federal, or local law. LG has implemented affirmative action to ensure applicants are employed and employees are treated without regard to these characteristics.
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What we can offer A crafted employee experience designed to foster professional growth, focus on health & well‑being, and an internal community that will set you up for success.
The Opportunity We are currently seeking the newest innovator to join our dynamic Customer Service team as a Field Service Technician (DMST) located in the Detroit/Ann Arbor, MI metro area. All candidates must be able to work coverage in the Ann Arbor, MI metro areas.
Responsibilities
Travel off‑site to customers’ locations to perform maintenance and repair of LG equipment to ensure top product performance
Use all safety equipment (PPE), vehicle and diagnostic tools provided by LG
Conduct technical diagnoses and perform specialized repairs on a variety of electronics and home appliances
Diagnose problems, assess the extent of the problem, document findings, make decisions to repair the product and/or replace parts
Immediately and accurately process paperwork and perform data entry upon completion of each job
Pre‑screen next day service calls by obtaining necessary information to help diagnose problems prior to arriving at customer’s home
Meet or exceed company metrics (customer satisfaction, fix‑right‑first‑time, revisits, parts management, on‑time %)
Qualifications and Requirements
Minimum 1 year of experience in a technical role (field service preferred)
Experience repairing major appliances (refrigeration/sealed systems, cooking, cleaning products)
Experience using tools and diagnostic test equipment
Ability to properly troubleshoot, diagnose, repair and document product/system issues
Valid driver’s license in good standing
Ability to obtain EPA certification
Meet physical requirements generally associated with field service repair such as continuous bending and lifting up to 50 pounds
$55,100 - $65,000 USD
Benefits Offered Full‑Time Employees
No‑cost employee premiums for you and your eligible dependents for competitive medical, dental, vision and prescription benefits
Auto enrollment with immediate vesting of competitive company‑matching contributions in a 401(k) retirement savings plan with several investment options
Generous paid time off program that includes company holidays and a combined bank of paid sick and vacation time
Performance based short‑term incentives (varies by role)
Access to confidential mental health resources and personal fitness goal incentives
Family‑oriented benefits such as paid parental leave and support for families raising children with learning, social, behavioral challenges, or developmental disabilities
Group‑rate life and disability insurance
Benefits Offered Temporary/Contractors
Eligible for the relevant benefit programs offered through our partner agencies
At LG, we aspire to empower people and celebrate differences because we believe diversity will create the unexpected. We provide equal employment opportunity to all individuals regardless of race, color, creed, religion, gender, age, sexual orientation, national origin, disability, veteran status, or any other characteristic protected by state, federal, or local law. LG has implemented affirmative action to ensure applicants are employed and employees are treated without regard to these characteristics.
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