Sam's Club
(USA) Member Team Lead
Base pay range: $21.00/hr - $29.00/hr
Position Summary: Assist management with the supervision of associates in the assigned area of responsibility by assigning duties to associates, communicating goals and feedback, training associates on processes and procedures, providing direction and guidance to associates on member service approaches and techniques to ensure member complaints and issues are resolved according to company guidelines, ensuring compliance with company policies and procedures, supporting the Open Door Policy, and participating in recruiting, hiring, scheduling, promoting, coaching and evaluating associates. Communicate and support membership by providing information on membership types, programs and benefits to current and prospective members, processing memberships upgrades and credit accounts, encouraging membership renewals, participating in sales and marketing events, completing and maintaining marketing recaps and other required documentation, striving to meet membership goals and promoting the value of Sam's Club products and services. Provide and ensure member service by acknowledging members and identifying member needs, assisting members with purchasing decisions, locating merchandise, providing guidance and support to members regarding self-service technology, assisting members with transactions utilizing registers or self-checkout area, ensuring club pick-up orders are filled. Oversee assigned area of responsibility by handling claims and returns, zoning the area, arranging and organizing merchandise, identifying shrink and damages, organizing and maintaining availability of carts and flatbeds, assisting members with transporting items using cart retrieval equipment according to company policies and procedures, and maintaining parking lot cleanliness. Complete accounting records, file transactions and other required documentation by following accounting office procedures, providing funds for proper register operation, creating and interpreting financial analysis reports, assisting with accounting-related investigations, preparing daily deposits, preparing and overseeing Cash Fund Transfers, investigating overages and shortages in cash register drawers and accounting office, and maintaining confidentiality and accuracy of financial and personal information. Develop, communicate and implement processes and practices to meet business needs by collaborating with managers, coworkers, customers and other business partners, analyzing and applying information from multiple sources, monitoring progress and results, and identifying and addressing improvement opportunities. Demonstrate, promote and support compliance with company policies, procedures and standards of ethics and integrity. Lead and participate in teams by using and sharing resources, information and tools, determining customer needs and business priorities, coordinating and executing work assignments, providing advice, feedback and support to ensure timelines and work quality are achieved, and modeling and helping others adapt to change or new challenges. Respect the Individual, work as a team, build strong and trusting relationships, communicate with impact, energy and positivity to motivate and influence, strengthen the team by helping develop and mentor others, recognize others’ contributions and accomplishments, act with integrity, make decisions based on reliable information, balance short- and long-term priorities and consider the impact on all stakeholders, and strive for excellence by displaying curiosity, taking calculated risks and demonstrating courage and resilience.
Benefits
Health benefits include medical, vision and dental coverage
Financial benefits include 401(k), stock purchase and company-paid life insurance
Paid time off benefits include PTO, parental leave, family care leave, bereavement, jury duty, and voting. You will also receive PTO and/or PPTO that can be used for vacation, sick leave, holidays or other purposes. The amount you receive depends on your job classification and length of employment. It will meet or exceed the requirements of paid sick leave laws, where applicable. For information about PTO, see https://one.walmart.com/notices
Other benefits include short-term and long-term disability, company discounts, Military Leave Pay, adoption and surrogacy expense reimbursement, and more.
Live Better U is a company-paid education benefit program for full-time and part-time associates in Walmart and Sam's Club facilities. Programs range from high school completion to bachelor's degrees, including English Language Learning and short-form certificates. Tuition, books and fees are completely paid for by Walmart. Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to a specific plan or program terms. For information about benefits and eligibility, see One.Walmart at https://bit.ly/3iOOb1J.
The hourly wage range for this position is $21.00 to $29.00. The actual hourly rate will equal or exceed the required minimum wage applicable to the job location. Additional compensation in the form of premiums may be paid in amounts ranging from $0.35 per hour to $3.00 per hour in specific circumstances. Premiums may be based on schedule, facility, season or specific work performed. Multiple premiums may apply if applicable criteria are met.
Minimum Qualifications
6 months retail experience including operating front-end equipment (e.g., cash register) AND 6 months customer service experience
Must be 18 years of age or older
Preferred Qualifications
Leading a front-end team, supervising experience to include hiring, evaluating, mentoring, developing and managing the workload of others
Primary location: 10735 W Florissant Ave, Saint Louis, MO 63136-2403, United States of America
Walmart and its subsidiaries are committed to maintaining a drug-free workplace and have a no-tolerance policy regarding the use of illegal drugs and alcohol on the job. This policy applies to all employees and aims to create a safe and productive work environment.
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Position Summary: Assist management with the supervision of associates in the assigned area of responsibility by assigning duties to associates, communicating goals and feedback, training associates on processes and procedures, providing direction and guidance to associates on member service approaches and techniques to ensure member complaints and issues are resolved according to company guidelines, ensuring compliance with company policies and procedures, supporting the Open Door Policy, and participating in recruiting, hiring, scheduling, promoting, coaching and evaluating associates. Communicate and support membership by providing information on membership types, programs and benefits to current and prospective members, processing memberships upgrades and credit accounts, encouraging membership renewals, participating in sales and marketing events, completing and maintaining marketing recaps and other required documentation, striving to meet membership goals and promoting the value of Sam's Club products and services. Provide and ensure member service by acknowledging members and identifying member needs, assisting members with purchasing decisions, locating merchandise, providing guidance and support to members regarding self-service technology, assisting members with transactions utilizing registers or self-checkout area, ensuring club pick-up orders are filled. Oversee assigned area of responsibility by handling claims and returns, zoning the area, arranging and organizing merchandise, identifying shrink and damages, organizing and maintaining availability of carts and flatbeds, assisting members with transporting items using cart retrieval equipment according to company policies and procedures, and maintaining parking lot cleanliness. Complete accounting records, file transactions and other required documentation by following accounting office procedures, providing funds for proper register operation, creating and interpreting financial analysis reports, assisting with accounting-related investigations, preparing daily deposits, preparing and overseeing Cash Fund Transfers, investigating overages and shortages in cash register drawers and accounting office, and maintaining confidentiality and accuracy of financial and personal information. Develop, communicate and implement processes and practices to meet business needs by collaborating with managers, coworkers, customers and other business partners, analyzing and applying information from multiple sources, monitoring progress and results, and identifying and addressing improvement opportunities. Demonstrate, promote and support compliance with company policies, procedures and standards of ethics and integrity. Lead and participate in teams by using and sharing resources, information and tools, determining customer needs and business priorities, coordinating and executing work assignments, providing advice, feedback and support to ensure timelines and work quality are achieved, and modeling and helping others adapt to change or new challenges. Respect the Individual, work as a team, build strong and trusting relationships, communicate with impact, energy and positivity to motivate and influence, strengthen the team by helping develop and mentor others, recognize others’ contributions and accomplishments, act with integrity, make decisions based on reliable information, balance short- and long-term priorities and consider the impact on all stakeholders, and strive for excellence by displaying curiosity, taking calculated risks and demonstrating courage and resilience.
Benefits
Health benefits include medical, vision and dental coverage
Financial benefits include 401(k), stock purchase and company-paid life insurance
Paid time off benefits include PTO, parental leave, family care leave, bereavement, jury duty, and voting. You will also receive PTO and/or PPTO that can be used for vacation, sick leave, holidays or other purposes. The amount you receive depends on your job classification and length of employment. It will meet or exceed the requirements of paid sick leave laws, where applicable. For information about PTO, see https://one.walmart.com/notices
Other benefits include short-term and long-term disability, company discounts, Military Leave Pay, adoption and surrogacy expense reimbursement, and more.
Live Better U is a company-paid education benefit program for full-time and part-time associates in Walmart and Sam's Club facilities. Programs range from high school completion to bachelor's degrees, including English Language Learning and short-form certificates. Tuition, books and fees are completely paid for by Walmart. Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to a specific plan or program terms. For information about benefits and eligibility, see One.Walmart at https://bit.ly/3iOOb1J.
The hourly wage range for this position is $21.00 to $29.00. The actual hourly rate will equal or exceed the required minimum wage applicable to the job location. Additional compensation in the form of premiums may be paid in amounts ranging from $0.35 per hour to $3.00 per hour in specific circumstances. Premiums may be based on schedule, facility, season or specific work performed. Multiple premiums may apply if applicable criteria are met.
Minimum Qualifications
6 months retail experience including operating front-end equipment (e.g., cash register) AND 6 months customer service experience
Must be 18 years of age or older
Preferred Qualifications
Leading a front-end team, supervising experience to include hiring, evaluating, mentoring, developing and managing the workload of others
Primary location: 10735 W Florissant Ave, Saint Louis, MO 63136-2403, United States of America
Walmart and its subsidiaries are committed to maintaining a drug-free workplace and have a no-tolerance policy regarding the use of illegal drugs and alcohol on the job. This policy applies to all employees and aims to create a safe and productive work environment.
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