Sam's Club
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(USA) Member Team Lead
role at
Sam's Club
Base pay range: $21.00/hr - $29.00/hr
Position Summary We are looking for a proactive, customer‑focused leader to manage a team of associates in the assigned area, ensuring smooth operations and high member satisfaction. The Member Team Lead will supervise front‑end associates, coordinate membership programs, maintain membership and store processes, manage transactions, handle returns and claims, oversee inventory, and support all associates through coaching, training and performance evaluation.
The Member Team Lead is responsible for member service, ensuring complaints and issues are resolved according to company guidelines and policies, and for training associates on membership procedures, technology usage, cash handling and merchandise area organization. The role also includes monitoring item shrink, maintaining cart and flatbed usage, and ensuring parking lot cleanliness.
Additional responsibilities include maintaining accurate accounting records, preparing daily deposits, investigating overages and shortages, and collaborating with management to develop processes and best practices to meet business needs. The role requires a focus on compliance with company policies, ethics, and operational standards. The Member Team Lead is a key member of our open‑door policy approach and plays a role in recruiting, hiring, scheduling, coaching and evaluating associates, while acting as a mentor and example for developing team culture and belonging.
Essential attributes for this role include strong leadership, integrity, customer focus, and the ability to adapt and drive continuous improvement through technology and new skills.
Benefits
Health benefits include medical, vision and dental coverage.
Financial benefits include 401(k), stock purchase and company‑paid life insurance.
Paid time off benefits include PTO, parental leave, family care leave, bereavement, jury duty, and voting. PTO and/or PPTO can be used for vacation, sick leave, holidays or other purposes.
Other benefits include short‑term and long‑term disability, company discounts, Military Leave Pay, adoption and surrogacy expense reimbursement, and more.
Live Better U is a company‑paid education benefit program for full‑time and part‑time associates in Walmart and Sam's Club facilities. Programs range from high school completion to bachelor’s degrees, including English Language Learning and short‑form certificates. Tuition, books, and fees are completely paid for by Walmart.
Compensation Hourly wage range: $21.00/hr to $29.00/hr*.
The actual hourly rate will equal or exceed the required minimum wage applicable to the job location.
Additional compensation in the form of premiums may be paid in amounts ranging from $0.35 per hour to $3.00 per hour in specific circumstances. Premiums may be based on schedule, facility, season, or specific work performed. Multiple premiums may apply if applicable criteria are met.
Minimum Qualifications
At least 6 months retail experience, including operating front‑end equipment (e.g., cash register).
At least 6 months customer service experience.
Must be 18 years of age or older.
Preferred Qualifications
Leadership experience in a front‑end team, including hiring, evaluating, mentoring, developing, and managing workload of others.
Primary Location: 10248 Big Bend Rd, Saint Louis, MO 63122-6426, United States of America
Seniority level
Mid‑Senior level
Employment type
Part‑time
Job function
Information Technology
Industries
Retail
Referrals increase your chances of interviewing at Sam's Club by 2x.
Get notified about new Team Lead jobs in St Louis, MO.
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(USA) Member Team Lead
role at
Sam's Club
Base pay range: $21.00/hr - $29.00/hr
Position Summary We are looking for a proactive, customer‑focused leader to manage a team of associates in the assigned area, ensuring smooth operations and high member satisfaction. The Member Team Lead will supervise front‑end associates, coordinate membership programs, maintain membership and store processes, manage transactions, handle returns and claims, oversee inventory, and support all associates through coaching, training and performance evaluation.
The Member Team Lead is responsible for member service, ensuring complaints and issues are resolved according to company guidelines and policies, and for training associates on membership procedures, technology usage, cash handling and merchandise area organization. The role also includes monitoring item shrink, maintaining cart and flatbed usage, and ensuring parking lot cleanliness.
Additional responsibilities include maintaining accurate accounting records, preparing daily deposits, investigating overages and shortages, and collaborating with management to develop processes and best practices to meet business needs. The role requires a focus on compliance with company policies, ethics, and operational standards. The Member Team Lead is a key member of our open‑door policy approach and plays a role in recruiting, hiring, scheduling, coaching and evaluating associates, while acting as a mentor and example for developing team culture and belonging.
Essential attributes for this role include strong leadership, integrity, customer focus, and the ability to adapt and drive continuous improvement through technology and new skills.
Benefits
Health benefits include medical, vision and dental coverage.
Financial benefits include 401(k), stock purchase and company‑paid life insurance.
Paid time off benefits include PTO, parental leave, family care leave, bereavement, jury duty, and voting. PTO and/or PPTO can be used for vacation, sick leave, holidays or other purposes.
Other benefits include short‑term and long‑term disability, company discounts, Military Leave Pay, adoption and surrogacy expense reimbursement, and more.
Live Better U is a company‑paid education benefit program for full‑time and part‑time associates in Walmart and Sam's Club facilities. Programs range from high school completion to bachelor’s degrees, including English Language Learning and short‑form certificates. Tuition, books, and fees are completely paid for by Walmart.
Compensation Hourly wage range: $21.00/hr to $29.00/hr*.
The actual hourly rate will equal or exceed the required minimum wage applicable to the job location.
Additional compensation in the form of premiums may be paid in amounts ranging from $0.35 per hour to $3.00 per hour in specific circumstances. Premiums may be based on schedule, facility, season, or specific work performed. Multiple premiums may apply if applicable criteria are met.
Minimum Qualifications
At least 6 months retail experience, including operating front‑end equipment (e.g., cash register).
At least 6 months customer service experience.
Must be 18 years of age or older.
Preferred Qualifications
Leadership experience in a front‑end team, including hiring, evaluating, mentoring, developing, and managing workload of others.
Primary Location: 10248 Big Bend Rd, Saint Louis, MO 63122-6426, United States of America
Seniority level
Mid‑Senior level
Employment type
Part‑time
Job function
Information Technology
Industries
Retail
Referrals increase your chances of interviewing at Sam's Club by 2x.
Get notified about new Team Lead jobs in St Louis, MO.
#J-18808-Ljbffr