Texas Health and Human Services
LTCR Provider Investigations Inspector
Texas Health and Human Services, Tyler, Texas, United States, 75701
Location: TYLER, TX
Job Title: Inspector V – Provider Investigations Inspector (Functional Title: LTCR Provider Investigations Inspector)
Agency: Health & Human Services Commission (HHSC)
Department: Regulatory Services/Survey Operations
Posting Number: 12032 | Closing Date: 01/11/2026 | Salary Group: TEXAS-B-20 | Salary Range: $5,035.99 - $6,779.25 per month | Shift: Day | Telework: Not Eligible | Travel: Up to 80% | Full Time | Non-exempt | Monthly Pay
Also: 100% paid employee health insurance for full-time eligible employees, defined benefit pension plan, generous time off, career advancement opportunities.
Essential Job Functions (EJFs)
Conduct interviews concerning the allegation of abuse, neglect, or exploitation.
Collect evidence pertinent to the investigation.
Use critical thinking and sound judgment to analyze evidence related to the allegation.
Write reports summarizing the facts obtained during the investigations as to whether abuse, neglect, or exploitation occurred.
Communicate professionally and appropriately via all communication mediums.
Promote and demonstrate appropriate respect for cultural diversity.
Behave ethically and adhere to HHSC Standards of Conduct.
Participate in case conferences and meetings with supervisors and peers regarding case progress and disposition.
Participate in continuous training.
Attend work regularly in accordance with agency leave policy.
Work occasionally outside of traditional working hours (8 am – 5 pm), which may include evening hours, weekends, and holidays, as required for case-related functions, on-call duties, and/or as required by management.
Travel using a personal vehicle and/or rental car in accordance with state travel policy. Travel reimbursement provided.
Perform other duties as assigned and required to maintain unit operations.
Knowledge, Skills and Abilities (KSAs)
Knowledge of Provider Investigations agency policies, procedures, and standards.
Knowledge of Texas laws relating to Provider Investigations and protective services.
Knowledge of the population Provider Investigations serves: adults and children with mental health issues and intellectual, developmental, and physical disabilities.
Knowledge of crisis intervention techniques and skills.
Knowledge of differing cultures/ethnic groups and values.
Skill in establishing and maintaining effective working relationships.
Skill in effective verbal and written communication.
Ability to work in a potentially emotion-filled environment.
Ability to operate a computer, tablet, laptop device, smartphone, and various software packages, including Microsoft Office.
Ability to operate standard office equipment, including fax and copy machines.
Ability to conduct interviews in various locations, including private residences, day habilitation facilities, group homes, and state-operated facilities.
Ability to work in environments where violent and dangerous individuals may be present.
Registrations, Licensure Requirements or Certifications
Valid driver’s license.
Initial Screening Criteria
Experience interacting with or communicating with members of the public, in person or by phone.
At minimum, the applicant must have 60 hours of college credits from an accredited college or university.
Four-year degree from an accredited college or university, preferred.
Experience Conducting Investigations Preferred
Experience working with individuals with mental illness, intellectual or developmental disabilities, or physical disabilities preferred.
Additional Information
Flexibility in work hours is required for this position.
The job requires 80% travel, including statewide travel, overnight, and weekend travel.
On-call duties for emergencies or high-priority situations in facilities or at providers may be required.
Must have reliable transportation.
Note: This position is able to work a compressed workweek of four 10-hour days.
All applicants must pass a fingerprint criminal background check.
If you are offered and accept the position, you will not be permitted to continue employment at any HHSC regulated facilities or providers. You will be required to disclose any potential conflicts of interest, secondary employment, volunteer activities, and friends/family who own, operate, or work at regulated providers.
If you are an active or former licensed nursing facility administrator, certified nurse aide, or medication aide, hiring will be pending until professional licensing and Employee Misconduct Registry checks are completed.
Review our Tips for Success when applying for jobs at DFPS, DSHS and HHSC.
Active Duty, Military, Reservists, Guardsmen, And Veterans
Military occupation(s) that relate to the initial selection criteria and registration or licensure requirements for this position may include, but not limited to those listed in this posting.
All active-duty military, reservists, guardsmen, and veterans are encouraged to apply if qualified to fill this position.
For more information please see the Texas State Auditor’s Job Descriptions, Military Crosswalk and Military Crosswalk Guide at Texas State Auditor's Office - Job Descriptions.
ADA Accommodations
In compliance with the Americans with Disabilities Act (ADA), HHSC and DSHS agencies will provide reasonable accommodation during the hiring and selection process for qualified individuals with a disability.
If you need assistance completing the on-line application, contact the HHS Employee Service Center at 1-888-894-4747.
If you are contacted for an interview and need accommodation to participate in the interview process, please notify the person scheduling the interview.
Pre-Employment Checks And Work Eligibility
Depending on the program area and position requirements, applicants selected for hire may be required to pass background and other due diligence checks.
HHSC uses E-Verify. You must bring your I-9 documentation with you on your first day of work. Download the I-9 Form.
Telework Disclaimer
This position may be eligible for telework. Please note, all HHS positions are subject to state and agency telework policies in addition to the discretion of the direct supervisor and business needs.
Nearest Major Market Tyler
#J-18808-Ljbffr
Job Title: Inspector V – Provider Investigations Inspector (Functional Title: LTCR Provider Investigations Inspector)
Agency: Health & Human Services Commission (HHSC)
Department: Regulatory Services/Survey Operations
Posting Number: 12032 | Closing Date: 01/11/2026 | Salary Group: TEXAS-B-20 | Salary Range: $5,035.99 - $6,779.25 per month | Shift: Day | Telework: Not Eligible | Travel: Up to 80% | Full Time | Non-exempt | Monthly Pay
Also: 100% paid employee health insurance for full-time eligible employees, defined benefit pension plan, generous time off, career advancement opportunities.
Essential Job Functions (EJFs)
Conduct interviews concerning the allegation of abuse, neglect, or exploitation.
Collect evidence pertinent to the investigation.
Use critical thinking and sound judgment to analyze evidence related to the allegation.
Write reports summarizing the facts obtained during the investigations as to whether abuse, neglect, or exploitation occurred.
Communicate professionally and appropriately via all communication mediums.
Promote and demonstrate appropriate respect for cultural diversity.
Behave ethically and adhere to HHSC Standards of Conduct.
Participate in case conferences and meetings with supervisors and peers regarding case progress and disposition.
Participate in continuous training.
Attend work regularly in accordance with agency leave policy.
Work occasionally outside of traditional working hours (8 am – 5 pm), which may include evening hours, weekends, and holidays, as required for case-related functions, on-call duties, and/or as required by management.
Travel using a personal vehicle and/or rental car in accordance with state travel policy. Travel reimbursement provided.
Perform other duties as assigned and required to maintain unit operations.
Knowledge, Skills and Abilities (KSAs)
Knowledge of Provider Investigations agency policies, procedures, and standards.
Knowledge of Texas laws relating to Provider Investigations and protective services.
Knowledge of the population Provider Investigations serves: adults and children with mental health issues and intellectual, developmental, and physical disabilities.
Knowledge of crisis intervention techniques and skills.
Knowledge of differing cultures/ethnic groups and values.
Skill in establishing and maintaining effective working relationships.
Skill in effective verbal and written communication.
Ability to work in a potentially emotion-filled environment.
Ability to operate a computer, tablet, laptop device, smartphone, and various software packages, including Microsoft Office.
Ability to operate standard office equipment, including fax and copy machines.
Ability to conduct interviews in various locations, including private residences, day habilitation facilities, group homes, and state-operated facilities.
Ability to work in environments where violent and dangerous individuals may be present.
Registrations, Licensure Requirements or Certifications
Valid driver’s license.
Initial Screening Criteria
Experience interacting with or communicating with members of the public, in person or by phone.
At minimum, the applicant must have 60 hours of college credits from an accredited college or university.
Four-year degree from an accredited college or university, preferred.
Experience Conducting Investigations Preferred
Experience working with individuals with mental illness, intellectual or developmental disabilities, or physical disabilities preferred.
Additional Information
Flexibility in work hours is required for this position.
The job requires 80% travel, including statewide travel, overnight, and weekend travel.
On-call duties for emergencies or high-priority situations in facilities or at providers may be required.
Must have reliable transportation.
Note: This position is able to work a compressed workweek of four 10-hour days.
All applicants must pass a fingerprint criminal background check.
If you are offered and accept the position, you will not be permitted to continue employment at any HHSC regulated facilities or providers. You will be required to disclose any potential conflicts of interest, secondary employment, volunteer activities, and friends/family who own, operate, or work at regulated providers.
If you are an active or former licensed nursing facility administrator, certified nurse aide, or medication aide, hiring will be pending until professional licensing and Employee Misconduct Registry checks are completed.
Review our Tips for Success when applying for jobs at DFPS, DSHS and HHSC.
Active Duty, Military, Reservists, Guardsmen, And Veterans
Military occupation(s) that relate to the initial selection criteria and registration or licensure requirements for this position may include, but not limited to those listed in this posting.
All active-duty military, reservists, guardsmen, and veterans are encouraged to apply if qualified to fill this position.
For more information please see the Texas State Auditor’s Job Descriptions, Military Crosswalk and Military Crosswalk Guide at Texas State Auditor's Office - Job Descriptions.
ADA Accommodations
In compliance with the Americans with Disabilities Act (ADA), HHSC and DSHS agencies will provide reasonable accommodation during the hiring and selection process for qualified individuals with a disability.
If you need assistance completing the on-line application, contact the HHS Employee Service Center at 1-888-894-4747.
If you are contacted for an interview and need accommodation to participate in the interview process, please notify the person scheduling the interview.
Pre-Employment Checks And Work Eligibility
Depending on the program area and position requirements, applicants selected for hire may be required to pass background and other due diligence checks.
HHSC uses E-Verify. You must bring your I-9 documentation with you on your first day of work. Download the I-9 Form.
Telework Disclaimer
This position may be eligible for telework. Please note, all HHS positions are subject to state and agency telework policies in addition to the discretion of the direct supervisor and business needs.
Nearest Major Market Tyler
#J-18808-Ljbffr