Bally's Baton Rouge
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Night Auditor (FULL TIME)
role at
Bally's Baton Rouge .
Our philosophy is to hire people with wonderful attitudes, who are dedicated to providing extraordinary service to our guests and colleagues. We believe in focusing on Team Members’ talent in order to discover their strengths and develop them to continue growth within the company.
Looking For Perks?
Top industry pay
Tuition Reimbursement
401k with company match
Comprehensive health packages
Paid Time Off
Night Auditor (FULL TIME) The Night Auditor is responsible for guest check-in and check-out, auditing and posting of daily transactions, reconciling accounts, responding to all guest requests, and acting as communication liaison between the guests and all other departments. Your duties include effectively communicating with team members regarding operational tasks/events, completing all hotel nightly audits, and updating reservations, reviewing guest payments, and delivering exceptional customer service to our internal and external guests.
Essential Functions
Build guest and team member positive relations
Participate in departmental and company meetings
Ensure consistent high-quality service to all our team members and guests
Perform a friendly, professional, and timely check in and checkout process for arrivals and departures
Assign guest accommodations in accordance with procedures and SOPs
Answer phones within 3 rings while following the company phone script
Accurately take messages for guests and initiate actions as needed
Ensure proper ID and a form of payment is obtained during guest check in
Create and update guest reservations upon request based on hotel availability
Follow room availability and report any issues to supervisor
Handle assigned bank in accordance with established internal controls and perform accurate account postings to guest folios
Maintain knowledge of hotel occupancy status, special events, in-house groups, and other situations affecting the front desk's daily operation
Process guest payments and accounts upon checkout in an efficient, timely, and accurate manner
Ensure to complete daily reports, audit and checklists in a timely manner
Audit and balance accounts from the day's shift
Verify and schedule wake up calls
Prepare guests folios for next day check outs
Audit room inventory
Balance cash drawers and folios
Able to articulate all amenity offerings of the hotel including catering, rooms, packages, and F&B outlets
Bring any problems to the attention of the manager or supervisor on duty
Proactively prioritize needs and effectively manage resources
Immediately report any safety hazards, problems, or maintenance issues to the appropriate party
Perform related duties as assigned
Qualifications
High school diploma or equivalent required
Experience with hotel operating systems preferred
Previous experience with computers is preferred
Hotel Experience preferred
The Queen Casino & Entertainment and its affiliates are an equal opportunity employer.
Baton Rouge, LA $40,000.00-$45,000.00
#J-18808-Ljbffr
Night Auditor (FULL TIME)
role at
Bally's Baton Rouge .
Our philosophy is to hire people with wonderful attitudes, who are dedicated to providing extraordinary service to our guests and colleagues. We believe in focusing on Team Members’ talent in order to discover their strengths and develop them to continue growth within the company.
Looking For Perks?
Top industry pay
Tuition Reimbursement
401k with company match
Comprehensive health packages
Paid Time Off
Night Auditor (FULL TIME) The Night Auditor is responsible for guest check-in and check-out, auditing and posting of daily transactions, reconciling accounts, responding to all guest requests, and acting as communication liaison between the guests and all other departments. Your duties include effectively communicating with team members regarding operational tasks/events, completing all hotel nightly audits, and updating reservations, reviewing guest payments, and delivering exceptional customer service to our internal and external guests.
Essential Functions
Build guest and team member positive relations
Participate in departmental and company meetings
Ensure consistent high-quality service to all our team members and guests
Perform a friendly, professional, and timely check in and checkout process for arrivals and departures
Assign guest accommodations in accordance with procedures and SOPs
Answer phones within 3 rings while following the company phone script
Accurately take messages for guests and initiate actions as needed
Ensure proper ID and a form of payment is obtained during guest check in
Create and update guest reservations upon request based on hotel availability
Follow room availability and report any issues to supervisor
Handle assigned bank in accordance with established internal controls and perform accurate account postings to guest folios
Maintain knowledge of hotel occupancy status, special events, in-house groups, and other situations affecting the front desk's daily operation
Process guest payments and accounts upon checkout in an efficient, timely, and accurate manner
Ensure to complete daily reports, audit and checklists in a timely manner
Audit and balance accounts from the day's shift
Verify and schedule wake up calls
Prepare guests folios for next day check outs
Audit room inventory
Balance cash drawers and folios
Able to articulate all amenity offerings of the hotel including catering, rooms, packages, and F&B outlets
Bring any problems to the attention of the manager or supervisor on duty
Proactively prioritize needs and effectively manage resources
Immediately report any safety hazards, problems, or maintenance issues to the appropriate party
Perform related duties as assigned
Qualifications
High school diploma or equivalent required
Experience with hotel operating systems preferred
Previous experience with computers is preferred
Hotel Experience preferred
The Queen Casino & Entertainment and its affiliates are an equal opportunity employer.
Baton Rouge, LA $40,000.00-$45,000.00
#J-18808-Ljbffr