Lodgify
Onboarding Specialist w/ English and Italian
Lodgify, Villa Espana Colonia, Texas, United States
Onboarding Specialist w/ English and Italian
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Lodgify is a fast-growing scale‑up company leading the vacation rental industry. Backed by $30M in funding, our platform empowers property owners and managers worldwide to efficiently manage and grow their business through technology.
Headquartered in sunny Barcelona, we're now a team of 380+ people representing over 60 nationalities, united by a passion for transforming the future of short‑term rentals.
About the role To continue our growth, we are seeking a
Product
Onboarding Specialist
to join our Onboarding team.
As an Onboarding Specialist, you will take ownership of the customer upon subscription, guiding them through the setup of their account and connections.
Post‑set‑up, you will have ownership of the customer and follow up regularly to upsell product features and plan.
How will you make an impact?
Onboard new customers by assisting them in setting up the Lodgify account, connections, and training on the system via phone calls and screen sharing calls in
English and Italian .
Understand customer objectives and potential to correctly set‑up their account and assist them during the customer journey
Provide a consultative approach to customers to ensure a proper utilisation of Lodgify
Analyse the customer base and work proactively with your pipeline of customers to improve the adoption of Lodgify’s suite of products and drive upgrades or upsells
Gather customer feedback regarding possible bugs, improvements and new functionalities, passing it along to the Product team
Work together with the other departments (Sales, Support, Product, etc.) to maximise value for customers
What makes you a great fit?
1+ year as an account manager/onboarding in a high growth SaaS environment or recent graduate with a relevant degree.
Tech savvy with an ability to fully understand our software
You have
Native/Near native
level of
English and Italian.
Experience negotiating and handling commercial conversations with customers in a consultative manner
Ability to manage multiple accounts at the same time
Excellent verbal and written communication skills with demonstrated ability to explain complex concepts in a concrete and understandable way
Excellent organization skills and detail oriented
Fast learner and capable to keep up with a fast growing environment
Experience in the vacation rental software industry is preferred
Why you’ll love us: You’ll be part of a growing, dynamic company with a truly international team. At Lodgify, we are full of contagious energy, hard work, and passion for what we do. We celebrate diversity and are proud to acknowledge a variety of backgrounds, perspectives and skills in our team; committed to creating a workplace where everyone is heard and feels a sense of belonging.
What's in it for you?
The freedom to work from home.
Enjoy 25 working days of paid vacation and Jornada Intensiva in August.
Save on meals and transportation! Enjoy our Flexible Remuneration plan.
️ Elevate your workspace. We provide a home‑office setup allowance to ensure you have everything you need for a productive and comfortable work environment.
Travel to our biyearly team‑building events in Barcelona at company’s expense.
Boost your earning potential with our referral program that offers paid compensation.
Great culture & working environment with an international team of over 60 different nationalities.
So, what are you waiting for? Apply now!
All applications and CVs must be submitted in English
Seniority level
Entry level
Employment type
Full‑time
Job function
Training, Customer Service, and Sales
Industries
Software Development
Referrals increase your chances of interviewing at Lodgify by 2x
Get notified about new Onboarding Specialist jobs in Spain.
#J-18808-Ljbffr
Lodgify is a fast-growing scale‑up company leading the vacation rental industry. Backed by $30M in funding, our platform empowers property owners and managers worldwide to efficiently manage and grow their business through technology.
Headquartered in sunny Barcelona, we're now a team of 380+ people representing over 60 nationalities, united by a passion for transforming the future of short‑term rentals.
About the role To continue our growth, we are seeking a
Product
Onboarding Specialist
to join our Onboarding team.
As an Onboarding Specialist, you will take ownership of the customer upon subscription, guiding them through the setup of their account and connections.
Post‑set‑up, you will have ownership of the customer and follow up regularly to upsell product features and plan.
How will you make an impact?
Onboard new customers by assisting them in setting up the Lodgify account, connections, and training on the system via phone calls and screen sharing calls in
English and Italian .
Understand customer objectives and potential to correctly set‑up their account and assist them during the customer journey
Provide a consultative approach to customers to ensure a proper utilisation of Lodgify
Analyse the customer base and work proactively with your pipeline of customers to improve the adoption of Lodgify’s suite of products and drive upgrades or upsells
Gather customer feedback regarding possible bugs, improvements and new functionalities, passing it along to the Product team
Work together with the other departments (Sales, Support, Product, etc.) to maximise value for customers
What makes you a great fit?
1+ year as an account manager/onboarding in a high growth SaaS environment or recent graduate with a relevant degree.
Tech savvy with an ability to fully understand our software
You have
Native/Near native
level of
English and Italian.
Experience negotiating and handling commercial conversations with customers in a consultative manner
Ability to manage multiple accounts at the same time
Excellent verbal and written communication skills with demonstrated ability to explain complex concepts in a concrete and understandable way
Excellent organization skills and detail oriented
Fast learner and capable to keep up with a fast growing environment
Experience in the vacation rental software industry is preferred
Why you’ll love us: You’ll be part of a growing, dynamic company with a truly international team. At Lodgify, we are full of contagious energy, hard work, and passion for what we do. We celebrate diversity and are proud to acknowledge a variety of backgrounds, perspectives and skills in our team; committed to creating a workplace where everyone is heard and feels a sense of belonging.
What's in it for you?
The freedom to work from home.
Enjoy 25 working days of paid vacation and Jornada Intensiva in August.
Save on meals and transportation! Enjoy our Flexible Remuneration plan.
️ Elevate your workspace. We provide a home‑office setup allowance to ensure you have everything you need for a productive and comfortable work environment.
Travel to our biyearly team‑building events in Barcelona at company’s expense.
Boost your earning potential with our referral program that offers paid compensation.
Great culture & working environment with an international team of over 60 different nationalities.
So, what are you waiting for? Apply now!
All applications and CVs must be submitted in English
Seniority level
Entry level
Employment type
Full‑time
Job function
Training, Customer Service, and Sales
Industries
Software Development
Referrals increase your chances of interviewing at Lodgify by 2x
Get notified about new Onboarding Specialist jobs in Spain.
#J-18808-Ljbffr