Lodgify
Onboarding Specialist w/ English and French
Lodgify, Villa Espana Colonia, Texas, United States
Onboarding Specialist w/ English and French
Join to apply for the
Onboarding Specialist w/ English and French
role at
Lodgify .
Lodgify is a fast‑growing scale‑up company leading the vacation rental industry. Backed by $30M in funding, our platform empowers property owners and managers worldwide to efficiently manage and grow their business through technology.
Headquartered in sunny Barcelona, we're now a team of 380+ people representing over 60 nationalities, united by a passion for transforming the future of short‑term rentals.
Location: Alcobendas, Community of Madrid, Spain.
About the role To continue our growth, we are seeking a
Product Onboarding Specialist
to join our Onboarding team.
As an Onboarding Specialist, you will take ownership of the customer upon subscription, guiding them through the setup of their account and connections, and subsequently follow up regularly to upsell product features and plans.
Seniority level: Entry level. Employment type: Full‑time. Job function: Customer Service and Sales. Industries: Software Development.
Responsibilities
Onboard new customers by assisting them in setting up the Lodgify account, connections and training on the system via phone calls and screen‑sharing calls in English and French.
Understand customer objectives and potential to correctly set‑up their account and assist them during the customer journey.
Provide a consultative approach to customers to ensure a proper utilisation of Lodgify.
Analyse the customer base and work proactively with your pipeline of customers to improve the adoption of Lodgify’s suite of products and drive upgrades or upsells.
Gather customer feedback regarding possible bugs, improvements and new functionalities, passing it along to the Product team.
Work together with other departments (Sales, Support, Product, etc.) to maximise value for customers.
What makes you a great fit?
1+ year as an account manager/onboarding in a high‑growth SaaS environment, or recent graduate with a relevant degree.
Tech savvy with an ability to fully understand our software.
Native/Near‑native level of English and French.
Experience negotiating and handling commercial conversations with customers in a consultative manner.
Ability to manage multiple accounts at the same time.
Excellent verbal and written communication skills with demonstrated ability to explain complex concepts in a concrete and understandable way.
Excellent organisation skills and detail‑oriented.
Experience in the vacation rental software industry is preferred.
Why you’ll love us You’ll be part of a growing, dynamic company with a truly international team. At Lodgify, we are full of contagious energy, hard work, and passion for what we do. We celebrate diversity and are proud to acknowledge a variety of backgrounds, perspectives and skills in our team; committed to creating a workplace where everyone is heard and feels a sense of belonging.
What's in it for you?
The freedom to work from home.
Enjoy 25 working days of paid vacation and Jornada Intensiva in August.
Save on meals and transportation! Enjoy our Flexible Remuneration plan.
Elevate your workspace. We provide a home‑office setup allowance to ensure you have everything you need for a productive and comfortable work environment.
Travel to our bi‑yearly team‑building events in Barcelona at company’s expense.
Boost your earning potential with our referral program that offers paid compensation.
Great culture & working environment with an international team of over 60 different nationalities.
To apply All applications and CVs must be submitted in English.
So, what are you waiting for? Apply now!
#J-18808-Ljbffr
Onboarding Specialist w/ English and French
role at
Lodgify .
Lodgify is a fast‑growing scale‑up company leading the vacation rental industry. Backed by $30M in funding, our platform empowers property owners and managers worldwide to efficiently manage and grow their business through technology.
Headquartered in sunny Barcelona, we're now a team of 380+ people representing over 60 nationalities, united by a passion for transforming the future of short‑term rentals.
Location: Alcobendas, Community of Madrid, Spain.
About the role To continue our growth, we are seeking a
Product Onboarding Specialist
to join our Onboarding team.
As an Onboarding Specialist, you will take ownership of the customer upon subscription, guiding them through the setup of their account and connections, and subsequently follow up regularly to upsell product features and plans.
Seniority level: Entry level. Employment type: Full‑time. Job function: Customer Service and Sales. Industries: Software Development.
Responsibilities
Onboard new customers by assisting them in setting up the Lodgify account, connections and training on the system via phone calls and screen‑sharing calls in English and French.
Understand customer objectives and potential to correctly set‑up their account and assist them during the customer journey.
Provide a consultative approach to customers to ensure a proper utilisation of Lodgify.
Analyse the customer base and work proactively with your pipeline of customers to improve the adoption of Lodgify’s suite of products and drive upgrades or upsells.
Gather customer feedback regarding possible bugs, improvements and new functionalities, passing it along to the Product team.
Work together with other departments (Sales, Support, Product, etc.) to maximise value for customers.
What makes you a great fit?
1+ year as an account manager/onboarding in a high‑growth SaaS environment, or recent graduate with a relevant degree.
Tech savvy with an ability to fully understand our software.
Native/Near‑native level of English and French.
Experience negotiating and handling commercial conversations with customers in a consultative manner.
Ability to manage multiple accounts at the same time.
Excellent verbal and written communication skills with demonstrated ability to explain complex concepts in a concrete and understandable way.
Excellent organisation skills and detail‑oriented.
Experience in the vacation rental software industry is preferred.
Why you’ll love us You’ll be part of a growing, dynamic company with a truly international team. At Lodgify, we are full of contagious energy, hard work, and passion for what we do. We celebrate diversity and are proud to acknowledge a variety of backgrounds, perspectives and skills in our team; committed to creating a workplace where everyone is heard and feels a sense of belonging.
What's in it for you?
The freedom to work from home.
Enjoy 25 working days of paid vacation and Jornada Intensiva in August.
Save on meals and transportation! Enjoy our Flexible Remuneration plan.
Elevate your workspace. We provide a home‑office setup allowance to ensure you have everything you need for a productive and comfortable work environment.
Travel to our bi‑yearly team‑building events in Barcelona at company’s expense.
Boost your earning potential with our referral program that offers paid compensation.
Great culture & working environment with an international team of over 60 different nationalities.
To apply All applications and CVs must be submitted in English.
So, what are you waiting for? Apply now!
#J-18808-Ljbffr