State of Nebraska
Lincoln/Omaha Taxpayer Assistance Representative
State of Nebraska, Lincoln, Nebraska, United States, 68511
Lincoln/Omaha Taxpayer Assistance Representative
Join to apply for the
Lincoln/Omaha Taxpayer Assistance Representative
role at
State of Nebraska .
3 days ago – Be among the first 25 applicants.
Location: Lincoln, NE; Omaha, NE. Hiring Rate: $19.046.
Applications no longer accepted after 01-12-2026.
Job Description Summary The Department does not sponsor non‑immigrant work visas, or STEM OPT candidates for these positions.
Agency Overview Our mission is to serve the public by administering the state revenue laws with integrity, efficiency, and consistency. We offer a flexible schedule with no on‑call shifts, nights, or weekend hours.
Benefits: 13 paid holidays, 12 sick days, 12 vacation days, retirement contributions, competitive health insurance, life insurance, employee assistance program, and professional development (LinkedIn Learning).
We also provide on‑the‑job training and support through the Senior Agent and Supervisor and opportunities for advancement.
Responsibilities Carry a caseload of delinquent accounts related to filings or payment of tax liabilities.
Help taxpayers correct delinquencies via written correspondence, answering complex taxpayer questions related to Nebraska regulations, statutes, forms, refunds, and licensing inquiries.
Interpret and apply policies, laws, rules, and regulations to resolve tax compliance issues.
Requirements / Qualifications
Minimum Qualifications: Associate’s Degree in business OR 2 years of experience with tax return preparation, business ownership and operation, account research and analysis, or interpretation and application of policies, laws, rules, or regulations.
Preferred Qualifications: Fluency in Spanish (reading, writing, speaking).
Knowledge of: collection processes, mathematics and accounting, business operations, tax law resources, Excel, Word, Oracle, Outlook.
Skills: verbal and written communication, negotiation, active listening, emotional intelligence, reading comprehension, time management, critical thinking, data entry, computer use, databases, asset discovery, skip tracing, customer service.
Abilities: communicate clear and concise ideas, use interpretive techniques, organize and verify tax data, set priorities, relate effectively with diverse backgrounds, interpret difficult tax programs, determine non‑compliance causes, use independent judgment.
Internal Application Notice If you are currently employed by the State of Nebraska, please do not apply through this external career site. Log in to Workday and open the Jobs Hub – Internal Apply app from your home landing page. You can access Workday anytime through the Link web page: https://link.nebraska.gov/.
Benefits
Comprehensive pay, benefits, paid time off, retirement, professional development.
Benefit eligibility may vary by position, agency, and employment status.
More information: https://statejobs.nebraska.gov/index.html#benefits
Equal Opportunity Statement The State of Nebraska values our teammates and strives to promote diversity, inclusion, and belonging. We recruit, hire, train, and promote in all job classifications and at all levels without regard to race, color, religion, sex, age, national origin, disability, marital status, or genetics.
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Lincoln/Omaha Taxpayer Assistance Representative
role at
State of Nebraska .
3 days ago – Be among the first 25 applicants.
Location: Lincoln, NE; Omaha, NE. Hiring Rate: $19.046.
Applications no longer accepted after 01-12-2026.
Job Description Summary The Department does not sponsor non‑immigrant work visas, or STEM OPT candidates for these positions.
Agency Overview Our mission is to serve the public by administering the state revenue laws with integrity, efficiency, and consistency. We offer a flexible schedule with no on‑call shifts, nights, or weekend hours.
Benefits: 13 paid holidays, 12 sick days, 12 vacation days, retirement contributions, competitive health insurance, life insurance, employee assistance program, and professional development (LinkedIn Learning).
We also provide on‑the‑job training and support through the Senior Agent and Supervisor and opportunities for advancement.
Responsibilities Carry a caseload of delinquent accounts related to filings or payment of tax liabilities.
Help taxpayers correct delinquencies via written correspondence, answering complex taxpayer questions related to Nebraska regulations, statutes, forms, refunds, and licensing inquiries.
Interpret and apply policies, laws, rules, and regulations to resolve tax compliance issues.
Requirements / Qualifications
Minimum Qualifications: Associate’s Degree in business OR 2 years of experience with tax return preparation, business ownership and operation, account research and analysis, or interpretation and application of policies, laws, rules, or regulations.
Preferred Qualifications: Fluency in Spanish (reading, writing, speaking).
Knowledge of: collection processes, mathematics and accounting, business operations, tax law resources, Excel, Word, Oracle, Outlook.
Skills: verbal and written communication, negotiation, active listening, emotional intelligence, reading comprehension, time management, critical thinking, data entry, computer use, databases, asset discovery, skip tracing, customer service.
Abilities: communicate clear and concise ideas, use interpretive techniques, organize and verify tax data, set priorities, relate effectively with diverse backgrounds, interpret difficult tax programs, determine non‑compliance causes, use independent judgment.
Internal Application Notice If you are currently employed by the State of Nebraska, please do not apply through this external career site. Log in to Workday and open the Jobs Hub – Internal Apply app from your home landing page. You can access Workday anytime through the Link web page: https://link.nebraska.gov/.
Benefits
Comprehensive pay, benefits, paid time off, retirement, professional development.
Benefit eligibility may vary by position, agency, and employment status.
More information: https://statejobs.nebraska.gov/index.html#benefits
Equal Opportunity Statement The State of Nebraska values our teammates and strives to promote diversity, inclusion, and belonging. We recruit, hire, train, and promote in all job classifications and at all levels without regard to race, color, religion, sex, age, national origin, disability, marital status, or genetics.
#J-18808-Ljbffr