Metro Physical & Aquatic Therapy
Front Desk Coordinator (Full Time)
Metro Physical & Aquatic Therapy, Kensington Village Mobile Home Park, New York, United States
Company Description
Metro Physical & Aquatic Therapy is a comprehensive multidisciplinary company who offers Physical, Occupational, Speech Therapy, Massage and Acupuncture services. We take great pride in inspiring our team to create an everlasting bond with our patients, our doctors, and our community. But it’s not just what we do, it’s who we are. We are driven by our mission to continually invest in our people and offer the best workplace environment possible.
Job Description We are currently hiring a Clinic Support Associate for immediate, long‑term employment. Our expectations of a clinic support associate is to do any clinic support duties such as Front Desk and Aiding. You'll help manage front desk operations and assist clinicians with patient care — ensuring a smooth, welcoming experience for every patient. If you're looking for a hands‑on role in a fast‑growing field where you can make a real impact, this is a great opportunity to learn and grow with an expert team. Apply today and join a team that puts patients and people first.
Days & Hours:
Monday-Friday 8am-4:30pm
Essential Responsibilities
Greets and welcomes patients and visitors with an upbeat attitude and warm smile — whether in person or over the phone — while answering or directing inquiries and efficiently checking in patients.
Delivers a high level of customer service by ensuring patient satisfaction, optimizing provider time, and maximizing treatment room utilization through accurate appointment scheduling in person or via phone.
Manages scheduling operations with a focus on growth, including maximizing provider availability and treatment room usage.
Maintains on‑time patient flow by promptly notifying clinicians of patient arrivals, monitoring service delivery against the schedule, and alerting providers of any delays.
Receives and processes incoming faxes promptly, ensuring timely communication and documentation.
Performs accurate data entry into the Electronic Medical Record (EMR) system.
Generates reports, logs, and lists, including financial reconciliations and patient retention tracking.
Ensures co‑pays are tallied, reconciled, and manages credit extended to patients.
Sets up new and returning patient cases in Theraoffice.
Contacts treating physicians to obtain updated prescriptions and Plans of Care.
Assists patients during therapy by applying heat packs, paraffin dips, helping into pools and on equipment, monitoring exercise, and guiding through prescribed routines.
Educates patients on proper equipment use and exercise techniques.
Prepares patients for therapy treatments by providing comfort, assistance, and reassurance.
Provides information to patients, addressing concerns, and alleviating fears with empathy and professionalism.
Maintains patient confidentiality and protects sensitive information in compliance with HIPAA.
Maintains a safe, clean, and organized environment.
Performs light cleaning duties, including laundry, treatment table turnover, and garbage disposal.
Prepares treatment rooms by sterilizing and delivering equipment and supplies.
Answers calls from physicians, hospitals, and patients.
Maintains physical therapy supplies inventory.
Performs other duties and assignments as required to support clinic operations and patient care.
Physical Requirements While performing the duties of this job, the staff member is frequently required to walk, stand, sit, use hands to finger, handle, or feel objects, reach with hands and arms, climb or balance, stoop, kneel, crouch, or crawl, and talk or hear. They can regularly lift and/or move up to 40 pounds. Specific vision abilities include close vision, distance vision, and depth perception. The incumbent must work in a fast‑paced environment, juggle and prioritize multiple tasks, and seek supervisory assistance as appropriate. Incumbents may be required to assist or find appropriate assistance to make accommodations for disabled individuals.
Qualifications
High school diploma or GED is required.
One year of medical office experience preferred; familiarity with EMR systems a plus.
One year of experience in a customer‑service oriented role strongly preferred.
Proficiency in Google Suite is required.
Strong communication skills and ability to interact professionally with customers, co‑workers, and management.
Ability to work effectively within a team environment.
Excellent interpersonal skills and ability to quickly adapt to new programs.
Ability to successfully complete in‑service training.
Ability to observe, evaluate, and record patients' conditions, reactions, and changes.
Ability to maintain a professional attitude and conduct in the welfare of patients.
Strong record‑keeping and report‑writing skills.
Ability to use logic and problem‑solving skills to resolve issues.
Ability to work independently under tight deadlines in a rapidly changing environment.
Excellent time management and organizational skills.
We’re looking for career‑minded individuals interested in long‑term opportunities, not seasonal or temporary roles.
What We Offer!
Competitive compensation package
401(k) plan with company matching options
Generous Paid Time Off
A rich benefits package, including medical, dental, life and long‑term disability insurance
Progressive Leadership Development Programs
New York's 529 College Savings Program
Employee Perks: discounted rates for entertainment, travel, fitness, insurance plans, etc. through our partnership with Plum Benefits
FSA Plans – pre‑tax savings plans to pay for unreimbursed medical and dental expenses, travel to & from work
Company Events – Annual Family Field Day, Leadership Retreats, and Holiday Awards Celebration
And much more!
The anticipated hourly pay range for this position is $17–21/hr. Compensation is based on various factors, including relevant experience, knowledge, skills, other job‑related qualifications, and geography. Medical, dental, vision, 401(k), paid time off, and other benefits are also available, subject to the terms of the Company’s plan.
#J-18808-Ljbffr
Job Description We are currently hiring a Clinic Support Associate for immediate, long‑term employment. Our expectations of a clinic support associate is to do any clinic support duties such as Front Desk and Aiding. You'll help manage front desk operations and assist clinicians with patient care — ensuring a smooth, welcoming experience for every patient. If you're looking for a hands‑on role in a fast‑growing field where you can make a real impact, this is a great opportunity to learn and grow with an expert team. Apply today and join a team that puts patients and people first.
Days & Hours:
Monday-Friday 8am-4:30pm
Essential Responsibilities
Greets and welcomes patients and visitors with an upbeat attitude and warm smile — whether in person or over the phone — while answering or directing inquiries and efficiently checking in patients.
Delivers a high level of customer service by ensuring patient satisfaction, optimizing provider time, and maximizing treatment room utilization through accurate appointment scheduling in person or via phone.
Manages scheduling operations with a focus on growth, including maximizing provider availability and treatment room usage.
Maintains on‑time patient flow by promptly notifying clinicians of patient arrivals, monitoring service delivery against the schedule, and alerting providers of any delays.
Receives and processes incoming faxes promptly, ensuring timely communication and documentation.
Performs accurate data entry into the Electronic Medical Record (EMR) system.
Generates reports, logs, and lists, including financial reconciliations and patient retention tracking.
Ensures co‑pays are tallied, reconciled, and manages credit extended to patients.
Sets up new and returning patient cases in Theraoffice.
Contacts treating physicians to obtain updated prescriptions and Plans of Care.
Assists patients during therapy by applying heat packs, paraffin dips, helping into pools and on equipment, monitoring exercise, and guiding through prescribed routines.
Educates patients on proper equipment use and exercise techniques.
Prepares patients for therapy treatments by providing comfort, assistance, and reassurance.
Provides information to patients, addressing concerns, and alleviating fears with empathy and professionalism.
Maintains patient confidentiality and protects sensitive information in compliance with HIPAA.
Maintains a safe, clean, and organized environment.
Performs light cleaning duties, including laundry, treatment table turnover, and garbage disposal.
Prepares treatment rooms by sterilizing and delivering equipment and supplies.
Answers calls from physicians, hospitals, and patients.
Maintains physical therapy supplies inventory.
Performs other duties and assignments as required to support clinic operations and patient care.
Physical Requirements While performing the duties of this job, the staff member is frequently required to walk, stand, sit, use hands to finger, handle, or feel objects, reach with hands and arms, climb or balance, stoop, kneel, crouch, or crawl, and talk or hear. They can regularly lift and/or move up to 40 pounds. Specific vision abilities include close vision, distance vision, and depth perception. The incumbent must work in a fast‑paced environment, juggle and prioritize multiple tasks, and seek supervisory assistance as appropriate. Incumbents may be required to assist or find appropriate assistance to make accommodations for disabled individuals.
Qualifications
High school diploma or GED is required.
One year of medical office experience preferred; familiarity with EMR systems a plus.
One year of experience in a customer‑service oriented role strongly preferred.
Proficiency in Google Suite is required.
Strong communication skills and ability to interact professionally with customers, co‑workers, and management.
Ability to work effectively within a team environment.
Excellent interpersonal skills and ability to quickly adapt to new programs.
Ability to successfully complete in‑service training.
Ability to observe, evaluate, and record patients' conditions, reactions, and changes.
Ability to maintain a professional attitude and conduct in the welfare of patients.
Strong record‑keeping and report‑writing skills.
Ability to use logic and problem‑solving skills to resolve issues.
Ability to work independently under tight deadlines in a rapidly changing environment.
Excellent time management and organizational skills.
We’re looking for career‑minded individuals interested in long‑term opportunities, not seasonal or temporary roles.
What We Offer!
Competitive compensation package
401(k) plan with company matching options
Generous Paid Time Off
A rich benefits package, including medical, dental, life and long‑term disability insurance
Progressive Leadership Development Programs
New York's 529 College Savings Program
Employee Perks: discounted rates for entertainment, travel, fitness, insurance plans, etc. through our partnership with Plum Benefits
FSA Plans – pre‑tax savings plans to pay for unreimbursed medical and dental expenses, travel to & from work
Company Events – Annual Family Field Day, Leadership Retreats, and Holiday Awards Celebration
And much more!
The anticipated hourly pay range for this position is $17–21/hr. Compensation is based on various factors, including relevant experience, knowledge, skills, other job‑related qualifications, and geography. Medical, dental, vision, 401(k), paid time off, and other benefits are also available, subject to the terms of the Company’s plan.
#J-18808-Ljbffr