NYC Department of Social Services
Case Management Supervisor
CAS is requesting to hire two (2), Associate Benefit Opportunity Specialist I’s (ABOS) to function as Case Management Supervisors who will utilize supervisory, program development, quantitative analysis, and other research skills in accomplishing all the goals of CAS Benefit Center and its components for applicants and participants.
Under the direction of the Associate Benefit Opportunity Specialist II, the supervisor is responsible for supervising a team of BOS staff, who handle the entire Application and Recertification process for cases with HVN/HB status. These functions include eligibility determination for Cash Assistance, Supplemental Nutrition Assistance Program (SNAP), Medicaid, Emergency Requests (One Shot Deal), Recertifications, interviews (in‑person and via telephone), and other related services to persons in need, to promote individual and family self‑sufficiency.
Assign application and recertifications to staff; review recommendations and sign off on all benefits, as well as case entries.
Perform outreach to clients scheduled for HVN/HB appointments to confirm availability for interview.
Supervise staff who interview and determine housing needs of tenants at risk of homelessness or already homeless reporting to Benefits Access Centers. Assist in the development of anti‑eviction/housing plan of intervention for referred participants.
Prepare daily and weekly statistical reports on work performed, as well as monthly audits.
Monitor time and leave for all reporting staff to ensure adequate coverage for servicing clients. This includes approving time sheets and vacation requests.
Train, develop and coach staff on updates to HVN/HB policies and procedures.
Assist with guidance on difficult cases. This may include working with advocates to ensure client documentation is received to support eligibility requirements.
Supervise a team of BOS who provide service for those clients who walk‑in or telephone the center.
Provide disciplinary oversight to all assigned team members.
May conduct field visits.
Work Location: 109 East 16th Street 9th Floor, New York, NY 10003
Hours/Schedule: 9:00 am–5:00 pm (Flexible)
Minimum Qualifications
A baccalaureate degree from an accredited college; or
A four‑year high school diploma or its educational equivalent and two years of full‑time satisfactory experience in social/human services, call centers, customer service, or a related setting performing either:
Interviewing, determining eligibility for and/or providing client benefits and services; or
Interviewing, determining eligibility for and/or providing employment planning and counseling services involving job development, skills assessment, and employment placement or other economic opportunity programming.
College credit from an accredited college may be substituted for this experience based on 30 semester credits for 6 months of work experience.
55a Program This position is also open to qualified persons with a disability who are eligible for the 55‑a Program. Please indicate at the top of your resume and cover letter that you would like to be considered for the position through the 55‑a Program.
Public Service Loan Forgiveness As a prospective employee of the City of New York, you may be eligible for federal loan forgiveness programs and state repayment assistance programs. For more information, please visit the U.S. Department of Education’s website at
https://studentaid.gov/pslf/ .
Residency Requirement New York City Residency is not required for this position.
Additional Information The City of New York is an inclusive equal opportunity employer committed to recruiting and retaining a diverse workforce and providing a work environment that is free from discrimination and harassment based upon any legally protected status or protected characteristic, including but not limited to an individual's sex, race, color, ethnicity, national origin, age, religion, disability, sexual orientation, veteran status, gender identity, or pregnancy.
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Under the direction of the Associate Benefit Opportunity Specialist II, the supervisor is responsible for supervising a team of BOS staff, who handle the entire Application and Recertification process for cases with HVN/HB status. These functions include eligibility determination for Cash Assistance, Supplemental Nutrition Assistance Program (SNAP), Medicaid, Emergency Requests (One Shot Deal), Recertifications, interviews (in‑person and via telephone), and other related services to persons in need, to promote individual and family self‑sufficiency.
Assign application and recertifications to staff; review recommendations and sign off on all benefits, as well as case entries.
Perform outreach to clients scheduled for HVN/HB appointments to confirm availability for interview.
Supervise staff who interview and determine housing needs of tenants at risk of homelessness or already homeless reporting to Benefits Access Centers. Assist in the development of anti‑eviction/housing plan of intervention for referred participants.
Prepare daily and weekly statistical reports on work performed, as well as monthly audits.
Monitor time and leave for all reporting staff to ensure adequate coverage for servicing clients. This includes approving time sheets and vacation requests.
Train, develop and coach staff on updates to HVN/HB policies and procedures.
Assist with guidance on difficult cases. This may include working with advocates to ensure client documentation is received to support eligibility requirements.
Supervise a team of BOS who provide service for those clients who walk‑in or telephone the center.
Provide disciplinary oversight to all assigned team members.
May conduct field visits.
Work Location: 109 East 16th Street 9th Floor, New York, NY 10003
Hours/Schedule: 9:00 am–5:00 pm (Flexible)
Minimum Qualifications
A baccalaureate degree from an accredited college; or
A four‑year high school diploma or its educational equivalent and two years of full‑time satisfactory experience in social/human services, call centers, customer service, or a related setting performing either:
Interviewing, determining eligibility for and/or providing client benefits and services; or
Interviewing, determining eligibility for and/or providing employment planning and counseling services involving job development, skills assessment, and employment placement or other economic opportunity programming.
College credit from an accredited college may be substituted for this experience based on 30 semester credits for 6 months of work experience.
55a Program This position is also open to qualified persons with a disability who are eligible for the 55‑a Program. Please indicate at the top of your resume and cover letter that you would like to be considered for the position through the 55‑a Program.
Public Service Loan Forgiveness As a prospective employee of the City of New York, you may be eligible for federal loan forgiveness programs and state repayment assistance programs. For more information, please visit the U.S. Department of Education’s website at
https://studentaid.gov/pslf/ .
Residency Requirement New York City Residency is not required for this position.
Additional Information The City of New York is an inclusive equal opportunity employer committed to recruiting and retaining a diverse workforce and providing a work environment that is free from discrimination and harassment based upon any legally protected status or protected characteristic, including but not limited to an individual's sex, race, color, ethnicity, national origin, age, religion, disability, sexual orientation, veteran status, gender identity, or pregnancy.
#J-18808-Ljbffr