Empire State Realty Trust
Empire State Realty Trust, Inc. (NYSE: ESRT) is a NYC-focused REIT that owns and operates a portfolio of well‑leased, top‑of‑tier, modernized, amenitized, and well‑located office, retail, and multifamily assets. ESRT’s flagship Empire State Building, the “World’s Most Famous Building,” features its iconic Observatory, ranked the #1 Top Attraction in New York City for the fourth consecutive year in Tripadvisor’s 2025 Travelers’ Choice Awards: Best of the Best Things to Do. The Company is a recognized leader in energy efficiency and indoor environmental quality. As of June 30, 2025, ESRT’s portfolio is comprised of approximately 7.8 million rentable square feet of office space, 0.8 million rentable square feet of retail space and 743 residential units. More information about Empire State Realty Trust can be found at esrtreit.com and by following ESRT on Facebook, Instagram, TikTok, X, and LinkedIn.
Position Summary The OTA Partnerships & Revenue Manager will manage and optimize the presence of The Empire State Building Observatory across all major online travel agencies. This role is responsible for the cultivation of strategic partnerships, analysis of OTA and market performance to optimize revenues and capture market share, and alignment of OTAs to our holistic e‑commerce strategy. The ideal candidate will have experience in OTA channel management, rate strategy, content optimization, and performance analysis. This role will work closely with revenue management, marketing, and operations teams to drive bookings, maximize revenue, and maintain brand standards across all OTA platforms.
Responsibilities
Serve as the primary point of contact for all OTA accounts to develop and maintain relationships to ensure revenue optimization, alignment in overall e‑commerce brand, and positive guest satisfaction.
Negotiate contracts, commissions, partnership terms, placement, visibility, packages, and ranking.
Leverage OTA platforms and relationships to gather market and competitor insights.
Represent ESBO at industry events, trade shows, and networking functions.
Ensure content accuracy, competitive positioning, and brand consistency.
Seek out new OTA opportunities that exist globally and advise on trends in the markets of our international purchasers.
Ensure OBS Sales manages back‑of‑house functions effectively for connectivity issues, accounting, content management, parity issues, and website audits.
Analyze travel trends, customer behavior, and competitive landscape to identify growth opportunities.
Monitor KPI’s that optimize total e‑commerce net revenues (organic web, digital, and OTA).
Create an A/B testing strategy and cadence for each OTA partner that measures conversion rate performance, best e‑commerce assets and language.
Develop and produce weekly, monthly, and quarterly OTA performance reports with actionable recommendations.
Collaborate with Web and Revenue teams to align OTA pricing and strategies with overall e‑commerce strategy.
Execute promotions, special offers, and package deals to drive incremental revenues.
Research additional revenue opportunities via OTAs, not limited to new AI tools and marketing strategies and new OTA partners.
Key Performance Indicators
Increase OTA quantity of sales and RPP levels – proving efficient ROI in an online space that reaches international audiences.
Strategic Growth Leadership: Own the OTA growth strategy within the broader distribution mix, while balancing revenue, margin and brand positioning.
Data‑Driven Insights and Reporting: Deliver weekly and monthly comprehensive KPI results including conversion rate, share of market, per caps, placement, and ranking along with actionable market insights and recommendations.
E‑Commerce Optimization: Improve OTA product content, run A/B tests and align promotions with ESBO total e‑commerce strategies.
Product Placement: Maintain “best‑in‑class” placement and ranking of our products with our OTA partners to grow market share.
Innovation & Technology: Leverage emerging technologies, AI tools, and analytics to provide reports quickly and accurately.
Cross‑Functional Collaboration: Partner across departments to align OTA strategies with overall goals and inform internal teams on OTA best practices.
Required Skills / Abilities
Exceptional written and oral communication skills.
Ability to work in a fast‑paced environment and manage multiple tasks simultaneously.
Knowledge of sales techniques and customer service best practices.
Strong analytical and problem‑solving skills.
Expert proficiency in MS Office (Excel, Word, PowerPoint).
PowerBi experience preferred.
Education & Experience
Bachelor’s degree in related field.
Minimum of 5 years of experience in sales or revenue, with a focus on OTA management in the hospitality or travel and tourism industry.
Strong knowledge of major OTA platforms and channel management systems.
Physical Requirements
Prolonged periods of sitting at a desk and working on a computer.
Must be able to lift up to 15 pounds at times.
Benefits
Competitive base salary and bonus.
Health/Dental/Vision insurance.
Company sponsored Life, AD&D, STD (with Salary Continuation), and LTD Insurance.
Voluntary Enhanced LTD Program.
Voluntary Hospital, Accident, and Cancer Programs.
401(k) with 100% match up to 5%.
Paid parental leave.
Pre‑tax transit accounts.
Employee Assistance Program for emotional, financial, and legal support.
Well‑Being
Generous paid time off.
Flex Summer Fridays.
Employee engagement programs.
Volunteer time off.
Continuing education.
Complimentary Empire State Building Observatory access.
Complimentary gym membership and other wellness benefits.
Employee Discount Programs.
Salary $100,000 - $110,000 a year. Salary is based on several factors including but not limited to education, work experience, job location, size of property where applicable, and/or certifications. In addition to your base salary, ESRT provides discretionary annual bonuses.
Equal Opportunity Employer ESRT is an equal opportunity employer and is committed to providing a workplace free from harassment and discrimination. We celebrate the unique differences of our employees because they drive curiosity, innovation, and the success of our business. We do not discriminate based on race, religion, color, creed, national origin, sex, sexual orientation, gender identity or expression, reproductive choices, age, marital status, veteran status, disability status, pregnancy, parental status, caregiver status, genetic information, political affiliation, or any other status protected by the laws or regulations in the locations where we operate. This policy applies to all aspects of employment, including hiring, promotion, demotion, compensation, training, working conditions, transfer, job assignments, benefits, layoff, and termination. Reasonable accommodations that do not create an undue hardship for the Company are available for applicants and employees with disabilities or sincerely held religious beliefs.
We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.
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Position Summary The OTA Partnerships & Revenue Manager will manage and optimize the presence of The Empire State Building Observatory across all major online travel agencies. This role is responsible for the cultivation of strategic partnerships, analysis of OTA and market performance to optimize revenues and capture market share, and alignment of OTAs to our holistic e‑commerce strategy. The ideal candidate will have experience in OTA channel management, rate strategy, content optimization, and performance analysis. This role will work closely with revenue management, marketing, and operations teams to drive bookings, maximize revenue, and maintain brand standards across all OTA platforms.
Responsibilities
Serve as the primary point of contact for all OTA accounts to develop and maintain relationships to ensure revenue optimization, alignment in overall e‑commerce brand, and positive guest satisfaction.
Negotiate contracts, commissions, partnership terms, placement, visibility, packages, and ranking.
Leverage OTA platforms and relationships to gather market and competitor insights.
Represent ESBO at industry events, trade shows, and networking functions.
Ensure content accuracy, competitive positioning, and brand consistency.
Seek out new OTA opportunities that exist globally and advise on trends in the markets of our international purchasers.
Ensure OBS Sales manages back‑of‑house functions effectively for connectivity issues, accounting, content management, parity issues, and website audits.
Analyze travel trends, customer behavior, and competitive landscape to identify growth opportunities.
Monitor KPI’s that optimize total e‑commerce net revenues (organic web, digital, and OTA).
Create an A/B testing strategy and cadence for each OTA partner that measures conversion rate performance, best e‑commerce assets and language.
Develop and produce weekly, monthly, and quarterly OTA performance reports with actionable recommendations.
Collaborate with Web and Revenue teams to align OTA pricing and strategies with overall e‑commerce strategy.
Execute promotions, special offers, and package deals to drive incremental revenues.
Research additional revenue opportunities via OTAs, not limited to new AI tools and marketing strategies and new OTA partners.
Key Performance Indicators
Increase OTA quantity of sales and RPP levels – proving efficient ROI in an online space that reaches international audiences.
Strategic Growth Leadership: Own the OTA growth strategy within the broader distribution mix, while balancing revenue, margin and brand positioning.
Data‑Driven Insights and Reporting: Deliver weekly and monthly comprehensive KPI results including conversion rate, share of market, per caps, placement, and ranking along with actionable market insights and recommendations.
E‑Commerce Optimization: Improve OTA product content, run A/B tests and align promotions with ESBO total e‑commerce strategies.
Product Placement: Maintain “best‑in‑class” placement and ranking of our products with our OTA partners to grow market share.
Innovation & Technology: Leverage emerging technologies, AI tools, and analytics to provide reports quickly and accurately.
Cross‑Functional Collaboration: Partner across departments to align OTA strategies with overall goals and inform internal teams on OTA best practices.
Required Skills / Abilities
Exceptional written and oral communication skills.
Ability to work in a fast‑paced environment and manage multiple tasks simultaneously.
Knowledge of sales techniques and customer service best practices.
Strong analytical and problem‑solving skills.
Expert proficiency in MS Office (Excel, Word, PowerPoint).
PowerBi experience preferred.
Education & Experience
Bachelor’s degree in related field.
Minimum of 5 years of experience in sales or revenue, with a focus on OTA management in the hospitality or travel and tourism industry.
Strong knowledge of major OTA platforms and channel management systems.
Physical Requirements
Prolonged periods of sitting at a desk and working on a computer.
Must be able to lift up to 15 pounds at times.
Benefits
Competitive base salary and bonus.
Health/Dental/Vision insurance.
Company sponsored Life, AD&D, STD (with Salary Continuation), and LTD Insurance.
Voluntary Enhanced LTD Program.
Voluntary Hospital, Accident, and Cancer Programs.
401(k) with 100% match up to 5%.
Paid parental leave.
Pre‑tax transit accounts.
Employee Assistance Program for emotional, financial, and legal support.
Well‑Being
Generous paid time off.
Flex Summer Fridays.
Employee engagement programs.
Volunteer time off.
Continuing education.
Complimentary Empire State Building Observatory access.
Complimentary gym membership and other wellness benefits.
Employee Discount Programs.
Salary $100,000 - $110,000 a year. Salary is based on several factors including but not limited to education, work experience, job location, size of property where applicable, and/or certifications. In addition to your base salary, ESRT provides discretionary annual bonuses.
Equal Opportunity Employer ESRT is an equal opportunity employer and is committed to providing a workplace free from harassment and discrimination. We celebrate the unique differences of our employees because they drive curiosity, innovation, and the success of our business. We do not discriminate based on race, religion, color, creed, national origin, sex, sexual orientation, gender identity or expression, reproductive choices, age, marital status, veteran status, disability status, pregnancy, parental status, caregiver status, genetic information, political affiliation, or any other status protected by the laws or regulations in the locations where we operate. This policy applies to all aspects of employment, including hiring, promotion, demotion, compensation, training, working conditions, transfer, job assignments, benefits, layoff, and termination. Reasonable accommodations that do not create an undue hardship for the Company are available for applicants and employees with disabilities or sincerely held religious beliefs.
We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.
#J-18808-Ljbffr