Nexuscps LLC
Benefits:
Competitive salary
Free uniforms
Paid time off
Training & development
Senior Front Desk Coordinator
Location: Atlanta, GA Department: Front Office / Patient Services
About Us NexGen Medical Centers is a fast-growing, patient-focused medical practice specializing in accident injury care for spine and orthopedic needs. We are seeking a highly skilled Senior Front Desk Coordinator to lead our front-office operations and help shape the first impression every patient receives.
Position Overview The Senior Front Desk Coordinator serves as the lead representative for all front-office functions, ensuring a welcoming, efficient, and professional environment for patients and visitors. This role supports daily administrative workflows, mentors junior front-desk team members, and works closely with the Clinic Operations Director to maintain smooth, compliant, and high-quality operations.
Key Responsibilities Front Office Operations
Warmly greet and assist patients and visitors; ensure seamless check-in and check-out.
Manage appointments, confirmations, cancellations, and waitlist flow.
Ensure accurate entry of demographic, insurance, and billing information.
Monitor lobby cleanliness, organization, and patient flow.
Address escalated or complex patient concerns promptly.
Leadership & Team Support
Act as lead support and mentor for front desk staff.
Provide real-time coaching and assist in new hire onboarding and training.
Model professionalism, communication excellence, and top-tier patient service.
Communicate staffing needs or workflow improvement opportunities to management.
Administrative Duties
Maintain logs, reports, and documentation with accuracy and confidentiality.
Reconcile end-of-day activities including encounters, payments, and paperwork.
Collaborate with clinical and operational teams to sustain efficient patient flow.
Ensure compliance with HIPAA, company policies, and regulatory standards.
Communication & Problem-Solving
Serve as the communication hub for front-office updates and coordination.
Recommend workflow enhancements to improve patient experience.
Handle unexpected challenges—high volumes, schedule disruptions, technology issues—with composure and effectiveness.
Qualifications Required
2–4 years’ experience in front desk, customer service, or administrative role (healthcare strongly preferred).
Proficiency with EHR systems
Excellent communication, customer service, and conflict-resolution skills.
Strong organizational skills and ability to multitask in a high-volume environment.
Sound judgment and commitment to patient confidentiality.
Preferred
Experience in a lead or senior front office position.
Knowledge of insurance verification, personal injury processes, and medical office operations.
Bilingual abilities (Spanish/English or other languages).
Core Competencies
Leadership & Team Support
Professionalism & Customer Service
Problem Solving & Critical Thinking
Attention to Detail
Adaptability & Stress Tolerance
Communication & Interpersonal Skills
Work Environment
Fast-paced medical office setting.
Requires extended periods of sitting/standing and frequent patient interactions.
Occasional travel between clinic locations may be required.
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Competitive salary
Free uniforms
Paid time off
Training & development
Senior Front Desk Coordinator
Location: Atlanta, GA Department: Front Office / Patient Services
About Us NexGen Medical Centers is a fast-growing, patient-focused medical practice specializing in accident injury care for spine and orthopedic needs. We are seeking a highly skilled Senior Front Desk Coordinator to lead our front-office operations and help shape the first impression every patient receives.
Position Overview The Senior Front Desk Coordinator serves as the lead representative for all front-office functions, ensuring a welcoming, efficient, and professional environment for patients and visitors. This role supports daily administrative workflows, mentors junior front-desk team members, and works closely with the Clinic Operations Director to maintain smooth, compliant, and high-quality operations.
Key Responsibilities Front Office Operations
Warmly greet and assist patients and visitors; ensure seamless check-in and check-out.
Manage appointments, confirmations, cancellations, and waitlist flow.
Ensure accurate entry of demographic, insurance, and billing information.
Monitor lobby cleanliness, organization, and patient flow.
Address escalated or complex patient concerns promptly.
Leadership & Team Support
Act as lead support and mentor for front desk staff.
Provide real-time coaching and assist in new hire onboarding and training.
Model professionalism, communication excellence, and top-tier patient service.
Communicate staffing needs or workflow improvement opportunities to management.
Administrative Duties
Maintain logs, reports, and documentation with accuracy and confidentiality.
Reconcile end-of-day activities including encounters, payments, and paperwork.
Collaborate with clinical and operational teams to sustain efficient patient flow.
Ensure compliance with HIPAA, company policies, and regulatory standards.
Communication & Problem-Solving
Serve as the communication hub for front-office updates and coordination.
Recommend workflow enhancements to improve patient experience.
Handle unexpected challenges—high volumes, schedule disruptions, technology issues—with composure and effectiveness.
Qualifications Required
2–4 years’ experience in front desk, customer service, or administrative role (healthcare strongly preferred).
Proficiency with EHR systems
Excellent communication, customer service, and conflict-resolution skills.
Strong organizational skills and ability to multitask in a high-volume environment.
Sound judgment and commitment to patient confidentiality.
Preferred
Experience in a lead or senior front office position.
Knowledge of insurance verification, personal injury processes, and medical office operations.
Bilingual abilities (Spanish/English or other languages).
Core Competencies
Leadership & Team Support
Professionalism & Customer Service
Problem Solving & Critical Thinking
Attention to Detail
Adaptability & Stress Tolerance
Communication & Interpersonal Skills
Work Environment
Fast-paced medical office setting.
Requires extended periods of sitting/standing and frequent patient interactions.
Occasional travel between clinic locations may be required.
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