Luminate
Member Experience Representative: Denham Springs, Baton Rouge & Zachary
Luminate, Zachary, Louisiana, United States, 70791
Member Experience Representative: Denham Springs, Baton Rouge & Zachary
Join to apply for the
Member Experience Representative
role at
Luminate .
Job Overview The
Member Experience Representative
is responsible for greeting all members when they enter the branch and assisting them with their financial needs. This is a front‑line role responsible for delivering outstanding service and support to members through various channels, including in‑person, by phone, and through text and digital messaging. This position performs a variety of financial transactions and supports both lobby and teller operations. Our ideal candidate has a positive, can‑do attitude, is a problem‑solver with strong cash‑handling and member service skills, and is comfortable in a sales environment with the ability to meet monthly sales goals.
Key Responsibilities
Serving as a member experience concierge for members entering the branch and coordinating lobby flow.
Performing routine member transactions, including deposits, withdrawals, cash advances, loan payments, transfers, and check cashing.
Assisting members in the opening and closing of accounts.
Balancing the teller drawer at the end of the day.
Supporting ITM (Interactive Teller Machine) operations and serving as a knowledgeable resource.
Promoting and cross‑selling Pelican products and services to members to fit their financial needs.
Performing other job‑related duties as assigned.
Skills & Qualifications
Minimum of 1 year of continuous job experience.
High School Diploma or equivalent.
Excellent oral, written, and telephone communication skills.
Strong problem‑solving and member service skills.
Working knowledge of Microsoft Office products, especially Word, Excel, and PowerPoint.
Work Schedule
Monday – Friday
8:30 a.m. – 5:30 p.m.
Travel
Travel is not necessary for this position.
Work Site Location
Denham Springs Branch – 145 Rushing Rd W, Denham Springs, LA 70726
O’Neal Branch – 2675 O’Neal Ln, Baton Rouge, LA 70816
Mid‑City Branch – 450 N Lobdell Blvd, Baton Rouge, LA 70806
Zachary Branch – 5850 Main St, Zachary, LA 70791
Why Join Pelican? Since 1956, Pelican Credit Union has been providing financial services to individuals and their families throughout the state of Louisiana. We’ve since grown into the largest state‑chartered credit union in Louisiana, now serving over 68,000 members nationwide. Because of our continued growth, Pelican Credit Union is searching for new team members that embrace our Core Values and have a desire to positively contribute to our culture.
Our culture is grounded in faith, and we strive to live the golden rule of ‘love thy neighbor’. We are dedicated to creating, promoting, and nurturing a safe and inclusive work environment, and we expect the same from each of our employees. We value diverse talents and welcome individuals with unique backgrounds, working styles, and skill sets. We believe that our differences make us a better team by allowing us to make better decisions, be more innovative, and better serve our members and communities.
Benefits
Medical, Dental, and Vision Insurance with generous employer premium contributions
Health Savings Account contributions for eligible employees
Employer‑Paid Life Insurance
Voluntary Dependent Life Insurance
Paid Vacation & Sick Leave
15 Paid Holidays, including a Cultural Floating Holiday
401K Plan with a 5% discretionary profit share contribution, plus a dollar‑for‑dollar match of up to 5%
Paid Time Off to volunteer with approved non‑profits and charities
Pelican Credit Union is an Equal Opportunity Employer. All Credit Union campuses are tobacco and vape‑free.
#J-18808-Ljbffr
Join to apply for the
Member Experience Representative
role at
Luminate .
Job Overview The
Member Experience Representative
is responsible for greeting all members when they enter the branch and assisting them with their financial needs. This is a front‑line role responsible for delivering outstanding service and support to members through various channels, including in‑person, by phone, and through text and digital messaging. This position performs a variety of financial transactions and supports both lobby and teller operations. Our ideal candidate has a positive, can‑do attitude, is a problem‑solver with strong cash‑handling and member service skills, and is comfortable in a sales environment with the ability to meet monthly sales goals.
Key Responsibilities
Serving as a member experience concierge for members entering the branch and coordinating lobby flow.
Performing routine member transactions, including deposits, withdrawals, cash advances, loan payments, transfers, and check cashing.
Assisting members in the opening and closing of accounts.
Balancing the teller drawer at the end of the day.
Supporting ITM (Interactive Teller Machine) operations and serving as a knowledgeable resource.
Promoting and cross‑selling Pelican products and services to members to fit their financial needs.
Performing other job‑related duties as assigned.
Skills & Qualifications
Minimum of 1 year of continuous job experience.
High School Diploma or equivalent.
Excellent oral, written, and telephone communication skills.
Strong problem‑solving and member service skills.
Working knowledge of Microsoft Office products, especially Word, Excel, and PowerPoint.
Work Schedule
Monday – Friday
8:30 a.m. – 5:30 p.m.
Travel
Travel is not necessary for this position.
Work Site Location
Denham Springs Branch – 145 Rushing Rd W, Denham Springs, LA 70726
O’Neal Branch – 2675 O’Neal Ln, Baton Rouge, LA 70816
Mid‑City Branch – 450 N Lobdell Blvd, Baton Rouge, LA 70806
Zachary Branch – 5850 Main St, Zachary, LA 70791
Why Join Pelican? Since 1956, Pelican Credit Union has been providing financial services to individuals and their families throughout the state of Louisiana. We’ve since grown into the largest state‑chartered credit union in Louisiana, now serving over 68,000 members nationwide. Because of our continued growth, Pelican Credit Union is searching for new team members that embrace our Core Values and have a desire to positively contribute to our culture.
Our culture is grounded in faith, and we strive to live the golden rule of ‘love thy neighbor’. We are dedicated to creating, promoting, and nurturing a safe and inclusive work environment, and we expect the same from each of our employees. We value diverse talents and welcome individuals with unique backgrounds, working styles, and skill sets. We believe that our differences make us a better team by allowing us to make better decisions, be more innovative, and better serve our members and communities.
Benefits
Medical, Dental, and Vision Insurance with generous employer premium contributions
Health Savings Account contributions for eligible employees
Employer‑Paid Life Insurance
Voluntary Dependent Life Insurance
Paid Vacation & Sick Leave
15 Paid Holidays, including a Cultural Floating Holiday
401K Plan with a 5% discretionary profit share contribution, plus a dollar‑for‑dollar match of up to 5%
Paid Time Off to volunteer with approved non‑profits and charities
Pelican Credit Union is an Equal Opportunity Employer. All Credit Union campuses are tobacco and vape‑free.
#J-18808-Ljbffr