Standex Engineering Technologies Group (ETG)
IT Support Specialist
Standex Engineering Technologies Group (ETG), New Berlin, Wisconsin, United States, 53151
Direct message the job poster from Standex Engineering Technologies Group (ETG)
Talent Acquisition Manager - Standex International Standex International
is a global industrial growth company operating through our market-leading brands in electronics, cutting-edge forming technologies, engraving, and scientific refrigeration. We work with our customers to advance progress through innovation. From inventing and producing parts for next-generation space vehicles to evolving vaccine refrigeration, designing functional textures for everyday products, improving renewable energy technology, and much more, we are focused on making what’s next possible.
Who We Are
For over 100 years, Spincraft has been utilizing metal spinning and forming to solve its customers’ greatest manufacturing challenges. Leading in metal forming solutions partnered for Aerospace, Defense, Energy, and more, Spincraft’s mission has formed a division, Engineering Technologies Group (ETG), a part of the global Standex International team, with four locations worldwide.
What You’ll Do Reporting to the IT Manager, the
IT Support Specialist
is responsible for providing technical assistance and support related to computer systems, hardware, software, and network issues. This role involves responding to user queries, diagnosing problems, and guiding users through step‑by‑step solutions. As a part of the divisional IT Team, this position will support multiple business units and be onsite at the New Berlin, WI location.
Provide technical support for end‑users across the business units, including shop employees and administrative teams
Utilize the IT Support ticketing system to monitor, elevate, update, and close requests
Troubleshoot and resolve issues related to desktops, laptops, printers, and other plant‑floor technology
Support manufacturing systems such as ERP terminals
Maintain and support wired and wireless network connectivity across the facility, including production areas
Assist with the setup and maintenance of IT infrastructure for new production lines or equipment
Coordinate with vendors and internal teams for hardware repairs and software updates
Ensure compliance with IT security policies and procedures, especially in relation to OT (Operational Technology) systems
Diagnose and resolve technical hardware and software issues
Install, configure, and maintain computer systems and applications
Support the deployment of new hardware and software
Maintain inventory of all equipment, software, and software licenses
Document internal procedures and update knowledge base articles
Escalate unresolved issues to the appropriate internal teams or vendors
Assist with onboarding and offboarding of employees (e.g., account setup, equipment provisioning)
Ensure security and privacy of networks and computer systems
Participate in after‑hours support rotation as needed for critical systems
Attend meetings and trainings as assigned
Complete projects as assigned
What You’ll Bring
Bachelor’s degree in information technology, computer science, or related field required
Proven experience as a help desk technician or other customer support role
Good understanding of computer systems, mobile devices, and other tech products
Familiarity with remote desktop applications and help desk software (e.g., Zendesk, ServiceNow).
Certifications such as CompTIA A+, Network+, or Microsoft Certified IT Professional (MCITP) are a plus
Knowledge of Active Directory, Office 365, and basic networking
Proficiency in MS Office Suite (Excel, Word, Outlook, PowerPoint) and willingness to learn other software
Reliable transportation
Strong interpersonal and problem‑solving skills
Demonstrates high level of Emotional Intelligence when dealing with all levels of the company, clients, and vendors
Exceptional written and verbal communication skills
Ability to build and maintain strong working relationships
Ability to effectively manage time, multi‑task, and pay close attention to details
Self‑motivated professional with the ability to work independently and as part of a team
Regularly required to move, sit, and bend for various hours throughout the day
10‑20% travel expected to divisional business units
What We Value
Experience with cybersecurity frameworks, such as CMMC (Cybersecurity Maturity Model Certification) and NIST SP 800‑171
Equal Opportunity Employer. We consider candidates regardless of race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or protected veteran status.
#J-18808-Ljbffr
Talent Acquisition Manager - Standex International Standex International
is a global industrial growth company operating through our market-leading brands in electronics, cutting-edge forming technologies, engraving, and scientific refrigeration. We work with our customers to advance progress through innovation. From inventing and producing parts for next-generation space vehicles to evolving vaccine refrigeration, designing functional textures for everyday products, improving renewable energy technology, and much more, we are focused on making what’s next possible.
Who We Are
For over 100 years, Spincraft has been utilizing metal spinning and forming to solve its customers’ greatest manufacturing challenges. Leading in metal forming solutions partnered for Aerospace, Defense, Energy, and more, Spincraft’s mission has formed a division, Engineering Technologies Group (ETG), a part of the global Standex International team, with four locations worldwide.
What You’ll Do Reporting to the IT Manager, the
IT Support Specialist
is responsible for providing technical assistance and support related to computer systems, hardware, software, and network issues. This role involves responding to user queries, diagnosing problems, and guiding users through step‑by‑step solutions. As a part of the divisional IT Team, this position will support multiple business units and be onsite at the New Berlin, WI location.
Provide technical support for end‑users across the business units, including shop employees and administrative teams
Utilize the IT Support ticketing system to monitor, elevate, update, and close requests
Troubleshoot and resolve issues related to desktops, laptops, printers, and other plant‑floor technology
Support manufacturing systems such as ERP terminals
Maintain and support wired and wireless network connectivity across the facility, including production areas
Assist with the setup and maintenance of IT infrastructure for new production lines or equipment
Coordinate with vendors and internal teams for hardware repairs and software updates
Ensure compliance with IT security policies and procedures, especially in relation to OT (Operational Technology) systems
Diagnose and resolve technical hardware and software issues
Install, configure, and maintain computer systems and applications
Support the deployment of new hardware and software
Maintain inventory of all equipment, software, and software licenses
Document internal procedures and update knowledge base articles
Escalate unresolved issues to the appropriate internal teams or vendors
Assist with onboarding and offboarding of employees (e.g., account setup, equipment provisioning)
Ensure security and privacy of networks and computer systems
Participate in after‑hours support rotation as needed for critical systems
Attend meetings and trainings as assigned
Complete projects as assigned
What You’ll Bring
Bachelor’s degree in information technology, computer science, or related field required
Proven experience as a help desk technician or other customer support role
Good understanding of computer systems, mobile devices, and other tech products
Familiarity with remote desktop applications and help desk software (e.g., Zendesk, ServiceNow).
Certifications such as CompTIA A+, Network+, or Microsoft Certified IT Professional (MCITP) are a plus
Knowledge of Active Directory, Office 365, and basic networking
Proficiency in MS Office Suite (Excel, Word, Outlook, PowerPoint) and willingness to learn other software
Reliable transportation
Strong interpersonal and problem‑solving skills
Demonstrates high level of Emotional Intelligence when dealing with all levels of the company, clients, and vendors
Exceptional written and verbal communication skills
Ability to build and maintain strong working relationships
Ability to effectively manage time, multi‑task, and pay close attention to details
Self‑motivated professional with the ability to work independently and as part of a team
Regularly required to move, sit, and bend for various hours throughout the day
10‑20% travel expected to divisional business units
What We Value
Experience with cybersecurity frameworks, such as CMMC (Cybersecurity Maturity Model Certification) and NIST SP 800‑171
Equal Opportunity Employer. We consider candidates regardless of race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or protected veteran status.
#J-18808-Ljbffr