Gr8ttek
Desktop Support Technician – Phoenix
Gr8ttek is looking for a
Desktop Support Specialist
in Phoenix, AZ, for a long‑term CTH opportunity. The role offers a base pay of $20.00 (W2) with a typical conversion to full‑time employment within approximately 6 months.
Responsibilities
Provide support to client‑identified VIPs.
Respond to change‑management requests, including installing new PC equipment and delivering end‑user desk‑side support.
Perform Install/Move/Add or Change (IMAC) activities.
Carry out all assigned desk‑side support tasks.
Maintain outstanding technical and professional service skills at all times.
Meet established customer‑service satisfaction levels and other operational metrics.
Communicate proactively with end‑users and service‑desk personnel regarding arrival times, repair estimates, and status updates.
Follow documented service‑operations policies and procedures.
Requirements
Maintain all required OEM certifications as directed.
3+ years of experience troubleshooting PCs, desktops, laptops, tablets, and printers.
Understanding of ITIL methodologies.
A+ certification desired.
Seniority Level
Mid‑Senior level
Employment Type
Full‑time
Job Function
Customer Service
Industries
Wireless Services, Telecommunications, and Communications Equipment Manufacturing
#J-18808-Ljbffr
Desktop Support Specialist
in Phoenix, AZ, for a long‑term CTH opportunity. The role offers a base pay of $20.00 (W2) with a typical conversion to full‑time employment within approximately 6 months.
Responsibilities
Provide support to client‑identified VIPs.
Respond to change‑management requests, including installing new PC equipment and delivering end‑user desk‑side support.
Perform Install/Move/Add or Change (IMAC) activities.
Carry out all assigned desk‑side support tasks.
Maintain outstanding technical and professional service skills at all times.
Meet established customer‑service satisfaction levels and other operational metrics.
Communicate proactively with end‑users and service‑desk personnel regarding arrival times, repair estimates, and status updates.
Follow documented service‑operations policies and procedures.
Requirements
Maintain all required OEM certifications as directed.
3+ years of experience troubleshooting PCs, desktops, laptops, tablets, and printers.
Understanding of ITIL methodologies.
A+ certification desired.
Seniority Level
Mid‑Senior level
Employment Type
Full‑time
Job Function
Customer Service
Industries
Wireless Services, Telecommunications, and Communications Equipment Manufacturing
#J-18808-Ljbffr