eTeam
This range is provided by eTeam. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.
Base pay range $21.00/hr - $21.00/hr
Technical Recruiter @ eTeam | Talent Acquisition Strategies Position: Desktop Support Tech
Location: Germantown MD 20874
Duration: 6 Months
Pay Rate: $20/hr. w2
Summary:
Laptop, Desktop, Printer, Video Conferencing devices (Zoom/Teams) and mobile device (iOS) support
Knowledge of Intune device Management, Office365
Smart hand for Network device
Responsibilities
Performs basic and moderately complex troubleshooting and repair activities, typically associated with an end-user environment, including but not limited to PCs, desktops, laptops, tablets, and printers.
Provide support to client-identified VIPs
Responds to change management requests, including installing new PC equipment, providing end-user desk-side support, and other related activities.
Perform Install/Move/Add or Change (IMAC) activities.
Perform all assigned desk-side support activities
Display outstanding technical and professional services skills at all times
Meet - established customer service satisfaction levels and other operational/customer service metrics as outlined in established guidelines
Proactively communicate with the end user and service desk personnel regarding arrival times, repair time estimates, and the status of the repair
Understands and follows all documented service operations policies and procedures.
Other duties or certifications may be assigned to meet business needs
Education and Experience:
Typically requires technical school certification or equivalent of 2-4 years of relevant experience
Certifications and Qualifications:
Maintain all required OEM Certifications as directed by Management
Knowledge of relevant software and hardware systems
Understanding of ITIL methodologies
A+ certification is desired
May require additional customer-specific certifications or training as required
Employment type:
Contract
Job function:
Information Technology
Industries:
Staffing and Recruiting
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Base pay range $21.00/hr - $21.00/hr
Technical Recruiter @ eTeam | Talent Acquisition Strategies Position: Desktop Support Tech
Location: Germantown MD 20874
Duration: 6 Months
Pay Rate: $20/hr. w2
Summary:
Laptop, Desktop, Printer, Video Conferencing devices (Zoom/Teams) and mobile device (iOS) support
Knowledge of Intune device Management, Office365
Smart hand for Network device
Responsibilities
Performs basic and moderately complex troubleshooting and repair activities, typically associated with an end-user environment, including but not limited to PCs, desktops, laptops, tablets, and printers.
Provide support to client-identified VIPs
Responds to change management requests, including installing new PC equipment, providing end-user desk-side support, and other related activities.
Perform Install/Move/Add or Change (IMAC) activities.
Perform all assigned desk-side support activities
Display outstanding technical and professional services skills at all times
Meet - established customer service satisfaction levels and other operational/customer service metrics as outlined in established guidelines
Proactively communicate with the end user and service desk personnel regarding arrival times, repair time estimates, and the status of the repair
Understands and follows all documented service operations policies and procedures.
Other duties or certifications may be assigned to meet business needs
Education and Experience:
Typically requires technical school certification or equivalent of 2-4 years of relevant experience
Certifications and Qualifications:
Maintain all required OEM Certifications as directed by Management
Knowledge of relevant software and hardware systems
Understanding of ITIL methodologies
A+ certification is desired
May require additional customer-specific certifications or training as required
Employment type:
Contract
Job function:
Information Technology
Industries:
Staffing and Recruiting
#J-18808-Ljbffr