Amphenol Communications Solutions
Customer Quality Engineer
Amphenol Communications Solutions, Houston, Texas, United States, 77246
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Customer Quality Engineer
role at
Amphenol Communications Solutions .
Amphenol Communications Solutions (ACS), a division of Amphenol Corporation, is a world leader in interconnect solutions for Communications, Mobile, RF, Optics, and Commercial electronics markets. Amphenol Corporation is one of the world’s largest designers and manufacturers of electrical, electronic and fiber optic connectors and interconnect systems, antennas, sensors and sensor‑based products and coaxial and high‑speed specialty cable. ACS has an expansive global presence in research and development, manufacturing, and sales. We design and manufacture a wide range of innovative connectors as well as cable assemblies for diverse applications including server, storage, data center, mobile, RF, networking, industrial, business equipment, and automotive.
Location: Houston, TX & Guadalajara, MX.
Responsibilities
Customer Advocacy & Communication
Serve as the customer‑facing owner for quality topics, ensuring timely, clear, and professional updates on issues, risks, and resolutions.
Translate customer feedback (VoC) into actionable requirements, defect reports, and improvement projects.
Manage customer portals/scorecards, track performance, and coordinate responses to audits and surveys.
Issue Management & Root Cause
Lead structured problem solving (8D, 5 Whys, Ishikawa/Fishbone, DMAIC) for customer complaints, field returns, and escalations.
Own CAPA lifecycle (containment, root cause verification, corrective & preventive actions, effectiveness checks).
Define and track SLAs/SLOs for response and resolution; escape risks early.
Quality Planning & Risk Control
Partner with Design/Engineering, Manufacturing/Operations, and Supplier Quality to prevent recurrence and design in quality.
Maintain risk artifacts (e.g., FMEA, Control Plans, APQP); ensure change control and deviation/waiver handling reflect customer commitments.
Manufacturing/Hardware - SPC, MSA/Gage R&R; support first‑article inspections and process validations.
Data, Metrics & Continuous Improvement
Build and maintain dashboards for DPPM/PPM, defects per release, complaint rate, escape rate, turnaround times, warranty/return trends, and customer scorecards.
Identify and prioritize systemic improvements that reduce variation, cycle time, and cost of poor quality (COPQ).
Collaborate with Supplier Quality on supplier‑caused issues impacting customers; ensure closed‑loop corrective action.
Compliance & Audits (as applicable)
Lead Gemba walks and introduce 5S methods
Train and lead on Six Sigma methods and practices using the DMAIC structure.
Qualifications
Must‑Have:
Bachelor's degree in Engineering (Mechanical, Industrial, Manufacturing, Electrical, Quality) or closely related field; or equivalent experience.
3–7+ years in quality engineering or customer‑facing technical roles with direct ownership of escalations and CAPA.
Demonstrated expertise in root cause analysis (8D, 5 Whys, Ishikawa), corrective actions, and data‑driven decision making.
Strong communication skills—able to engage customers credibly, synthesize technical detail, and influence cross‑functional teams.
Proficiency with quality/statistical tools (e.g., Minitab/JMP, Excel/Power Query; familiarity with Power BI/Tableau is a plus).
Nice‑to‑Have:
ASQ CQE, Six Sigma Green/Black Belt, or Certified Internal Auditor (ISO 9001).
Experience with APQP, PPAP, FMEA, Control Plans, SPC, and MSA (manufacturing) or with incident postmortems, SLAs/SLOs, defect triage, and telemetry/observability (software).
Familiarity with customer portals and enterprise systems (e.g., Salesforce/Service Cloud, ServiceNow, JIRA).
Knowledge of GD&T, metrology/CMM, tolerance analysis, reliability testing, and field failure analysis (FA).
Attributes for Success
Customer‑first mindset with excellent follow‑through and accountability.
Analytical, organized, and calm under pressure; skilled at prioritizing multiple issues.
Confident facilitator able to align cross‑functional teams on corrective plans and timelines.
Amphenol Corporation is proud of our reputation as an excellent employer. Amphenol Corporation offers the opportunity for career growth within a global organization.
Amphenol is an “Equal Opportunity Employer” – Minority/Female/Disabled/Veteran/Sexual Orientation/Gender Identity/National Origin.
#J-18808-Ljbffr
Customer Quality Engineer
role at
Amphenol Communications Solutions .
Amphenol Communications Solutions (ACS), a division of Amphenol Corporation, is a world leader in interconnect solutions for Communications, Mobile, RF, Optics, and Commercial electronics markets. Amphenol Corporation is one of the world’s largest designers and manufacturers of electrical, electronic and fiber optic connectors and interconnect systems, antennas, sensors and sensor‑based products and coaxial and high‑speed specialty cable. ACS has an expansive global presence in research and development, manufacturing, and sales. We design and manufacture a wide range of innovative connectors as well as cable assemblies for diverse applications including server, storage, data center, mobile, RF, networking, industrial, business equipment, and automotive.
Location: Houston, TX & Guadalajara, MX.
Responsibilities
Customer Advocacy & Communication
Serve as the customer‑facing owner for quality topics, ensuring timely, clear, and professional updates on issues, risks, and resolutions.
Translate customer feedback (VoC) into actionable requirements, defect reports, and improvement projects.
Manage customer portals/scorecards, track performance, and coordinate responses to audits and surveys.
Issue Management & Root Cause
Lead structured problem solving (8D, 5 Whys, Ishikawa/Fishbone, DMAIC) for customer complaints, field returns, and escalations.
Own CAPA lifecycle (containment, root cause verification, corrective & preventive actions, effectiveness checks).
Define and track SLAs/SLOs for response and resolution; escape risks early.
Quality Planning & Risk Control
Partner with Design/Engineering, Manufacturing/Operations, and Supplier Quality to prevent recurrence and design in quality.
Maintain risk artifacts (e.g., FMEA, Control Plans, APQP); ensure change control and deviation/waiver handling reflect customer commitments.
Manufacturing/Hardware - SPC, MSA/Gage R&R; support first‑article inspections and process validations.
Data, Metrics & Continuous Improvement
Build and maintain dashboards for DPPM/PPM, defects per release, complaint rate, escape rate, turnaround times, warranty/return trends, and customer scorecards.
Identify and prioritize systemic improvements that reduce variation, cycle time, and cost of poor quality (COPQ).
Collaborate with Supplier Quality on supplier‑caused issues impacting customers; ensure closed‑loop corrective action.
Compliance & Audits (as applicable)
Lead Gemba walks and introduce 5S methods
Train and lead on Six Sigma methods and practices using the DMAIC structure.
Qualifications
Must‑Have:
Bachelor's degree in Engineering (Mechanical, Industrial, Manufacturing, Electrical, Quality) or closely related field; or equivalent experience.
3–7+ years in quality engineering or customer‑facing technical roles with direct ownership of escalations and CAPA.
Demonstrated expertise in root cause analysis (8D, 5 Whys, Ishikawa), corrective actions, and data‑driven decision making.
Strong communication skills—able to engage customers credibly, synthesize technical detail, and influence cross‑functional teams.
Proficiency with quality/statistical tools (e.g., Minitab/JMP, Excel/Power Query; familiarity with Power BI/Tableau is a plus).
Nice‑to‑Have:
ASQ CQE, Six Sigma Green/Black Belt, or Certified Internal Auditor (ISO 9001).
Experience with APQP, PPAP, FMEA, Control Plans, SPC, and MSA (manufacturing) or with incident postmortems, SLAs/SLOs, defect triage, and telemetry/observability (software).
Familiarity with customer portals and enterprise systems (e.g., Salesforce/Service Cloud, ServiceNow, JIRA).
Knowledge of GD&T, metrology/CMM, tolerance analysis, reliability testing, and field failure analysis (FA).
Attributes for Success
Customer‑first mindset with excellent follow‑through and accountability.
Analytical, organized, and calm under pressure; skilled at prioritizing multiple issues.
Confident facilitator able to align cross‑functional teams on corrective plans and timelines.
Amphenol Corporation is proud of our reputation as an excellent employer. Amphenol Corporation offers the opportunity for career growth within a global organization.
Amphenol is an “Equal Opportunity Employer” – Minority/Female/Disabled/Veteran/Sexual Orientation/Gender Identity/National Origin.
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