TEKsystems
About the Role
We are seeking an experienced Desktop Support Technician to provide Level 2 end‑user support in a fast‑paced, executive‑heavy environment. This role requires strong technical expertise, excellent customer service skills, and the ability to support users both face‑to‑face and remotely.
Top Skills Required
5+ years supporting Windows OS (7 & 10), hardware, software, printers, and mobile devices.
5+ years of hands‑ Office 365 (O365) support experience.
Proven break/fix troubleshooting experience; comfortable supporting users onsite and via VPN.
Strong interpersonal skills; ability to work with executives and maintain a polished, professional demeanor.
Nice‑to‑Have Skills
Active Directory administration
Windows 10 deployment and upgrades
Experience with enterprise environments
Key Responsibilities End‑User Support (30%)
Respond promptly to support tickets and document resolutions.
Provide Level 2 support across regional locations.
Communicate IT updates to internal customers.
PC Setup & Maintenance (30%)
Deploy PCs for new hires using standard hardware and images.
Train employees on PC and networked equipment.
Perform hardware/software upgrades and troubleshoot issues.
Coordinate repairs and maintain hardware inventory.
Software Support (10%)
Assist with post‑deployment issues and local software support.
Upgrade local server software as needed.
Projects & Collaboration (10%)
Participate in IT initiatives, testing, and audits.
Support office remodels or relocations.
File/Print Server Maintenance (5%)
Maintain backups and networked devices.
VoIP Phone Support (5%)
Support VoIP phone hardware and software.
Legal Compliance Support (5%)
Ensure compliance with legal and regulatory requirements for IT systems.
Qualifications
Strong customer service and reliability.
Ability to work independently and as part of a team.
Must be onsite 5 days per week.
Why Join Us?
Opportunity for long‑term growth and technical advancement.
Tuition reimbursement and support for certifications.
Collaborative environment with clear career progression.
Job Type & Location This is a Contract to Hire position based out of New York, NY.
Pay and Benefits The pay range for this position is $27.00 - $30.00/hr.
Medical, dental & vision
Critical Illness, Accident, and Hospital
401(k) Retirement Plan - Pre‑tax and Roth post‑tax contributions available
Life Insurance (Voluntary Life & AD&D for the employee and dependents)
Short and long‑term disability
Health Spending Account (HSA)
Transportation benefits
Employee Assistance Program
Time Off/Leave (PTO, Vacation or Sick Leave)
Workplace Type This is a hybrid position in New York, NY.
Application Deadline This position is anticipated to close on Dec 29, 2025.
About TEKsystems We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full‑Stack Technology Services, Talent Services, and real‑world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.
The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.
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Top Skills Required
5+ years supporting Windows OS (7 & 10), hardware, software, printers, and mobile devices.
5+ years of hands‑ Office 365 (O365) support experience.
Proven break/fix troubleshooting experience; comfortable supporting users onsite and via VPN.
Strong interpersonal skills; ability to work with executives and maintain a polished, professional demeanor.
Nice‑to‑Have Skills
Active Directory administration
Windows 10 deployment and upgrades
Experience with enterprise environments
Key Responsibilities End‑User Support (30%)
Respond promptly to support tickets and document resolutions.
Provide Level 2 support across regional locations.
Communicate IT updates to internal customers.
PC Setup & Maintenance (30%)
Deploy PCs for new hires using standard hardware and images.
Train employees on PC and networked equipment.
Perform hardware/software upgrades and troubleshoot issues.
Coordinate repairs and maintain hardware inventory.
Software Support (10%)
Assist with post‑deployment issues and local software support.
Upgrade local server software as needed.
Projects & Collaboration (10%)
Participate in IT initiatives, testing, and audits.
Support office remodels or relocations.
File/Print Server Maintenance (5%)
Maintain backups and networked devices.
VoIP Phone Support (5%)
Support VoIP phone hardware and software.
Legal Compliance Support (5%)
Ensure compliance with legal and regulatory requirements for IT systems.
Qualifications
Strong customer service and reliability.
Ability to work independently and as part of a team.
Must be onsite 5 days per week.
Why Join Us?
Opportunity for long‑term growth and technical advancement.
Tuition reimbursement and support for certifications.
Collaborative environment with clear career progression.
Job Type & Location This is a Contract to Hire position based out of New York, NY.
Pay and Benefits The pay range for this position is $27.00 - $30.00/hr.
Medical, dental & vision
Critical Illness, Accident, and Hospital
401(k) Retirement Plan - Pre‑tax and Roth post‑tax contributions available
Life Insurance (Voluntary Life & AD&D for the employee and dependents)
Short and long‑term disability
Health Spending Account (HSA)
Transportation benefits
Employee Assistance Program
Time Off/Leave (PTO, Vacation or Sick Leave)
Workplace Type This is a hybrid position in New York, NY.
Application Deadline This position is anticipated to close on Dec 29, 2025.
About TEKsystems We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full‑Stack Technology Services, Talent Services, and real‑world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.
The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.
#J-18808-Ljbffr