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Desktop Support Specialist
role at
Jobs via Dice .
Location: New York, NY (Onsite 5 days/week; occasional travel to Stamford, CT once a month).
Type: Full-Time - 6 month contract to hire.
Pay: $34-$37/hr.
About The Role We are seeking an experienced
Desktop Support Technician
to join our IT team and provide exceptional Level 2 support in a fast‑paced, executive‑heavy environment. This role is critical to ensuring smooth operations for our NYC office.
Skills & Qualifications
5+ years supporting Windows OS (7 & 10), hardware, software, printers, and mobile devices
5+ years of O365 support experience
Hands‑on break/fix experience; comfortable supporting users face‑to‑face and remotely (VPN)
Strong customer service and communication skills; polished professionalism required
Prior experience supporting executives preferred
Nice to Have: Active Directory, Windows 10, enterprise desktop support experience
Key Responsibilities
End User Support (30%)
Respond to and resolve Level 2 support tickets
Document technical notes for escalations
Communicate IT updates to internal customers
PC Support & Maintenance (30%)
Deploy and configure PCs for new hires
Train employees on hardware/software usage
Perform upgrades and troubleshoot hardware/software issues
Coordinate repairs and maintain inventory
Software Support (10%)
Assist with post‑deployment issues
Support local/regional software and upgrades
Projects & Team Collaboration (10%)
Participate in IT initiatives and testing
Ensure compliance with SLAs and OLAs
Network & Print Server Maintenance (5%)
Manage backups, printers, and networked devices
VoIP Phone Support (5%)
Legal Compliance Support (5%)
Additional Details
Work Environment: Executive‑heavy NYC office; polished professionalism required
Travel: One day every month to Stamford, CT
Business Impact: Backfill for a team member who relocated
Benefits The pay range for this position is $30.00 – $37.00/hr. Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following: Medical, dental & vision, Critical Illness, Accident, and Hospital, 401(k) Retirement Plan – Pre‑tax and Roth post‑tax contributions available, Life Insurance (Voluntary Life & AD&D for the employee and dependents), Short and long‑term disability, Health Spending Account (HSA), Transportation benefits, Employee Assistance Program, Time Off/Leave (PTO, Vacation or Sick Leave).
The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.
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Desktop Support Specialist
role at
Jobs via Dice .
Location: New York, NY (Onsite 5 days/week; occasional travel to Stamford, CT once a month).
Type: Full-Time - 6 month contract to hire.
Pay: $34-$37/hr.
About The Role We are seeking an experienced
Desktop Support Technician
to join our IT team and provide exceptional Level 2 support in a fast‑paced, executive‑heavy environment. This role is critical to ensuring smooth operations for our NYC office.
Skills & Qualifications
5+ years supporting Windows OS (7 & 10), hardware, software, printers, and mobile devices
5+ years of O365 support experience
Hands‑on break/fix experience; comfortable supporting users face‑to‑face and remotely (VPN)
Strong customer service and communication skills; polished professionalism required
Prior experience supporting executives preferred
Nice to Have: Active Directory, Windows 10, enterprise desktop support experience
Key Responsibilities
End User Support (30%)
Respond to and resolve Level 2 support tickets
Document technical notes for escalations
Communicate IT updates to internal customers
PC Support & Maintenance (30%)
Deploy and configure PCs for new hires
Train employees on hardware/software usage
Perform upgrades and troubleshoot hardware/software issues
Coordinate repairs and maintain inventory
Software Support (10%)
Assist with post‑deployment issues
Support local/regional software and upgrades
Projects & Team Collaboration (10%)
Participate in IT initiatives and testing
Ensure compliance with SLAs and OLAs
Network & Print Server Maintenance (5%)
Manage backups, printers, and networked devices
VoIP Phone Support (5%)
Legal Compliance Support (5%)
Additional Details
Work Environment: Executive‑heavy NYC office; polished professionalism required
Travel: One day every month to Stamford, CT
Business Impact: Backfill for a team member who relocated
Benefits The pay range for this position is $30.00 – $37.00/hr. Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following: Medical, dental & vision, Critical Illness, Accident, and Hospital, 401(k) Retirement Plan – Pre‑tax and Roth post‑tax contributions available, Life Insurance (Voluntary Life & AD&D for the employee and dependents), Short and long‑term disability, Health Spending Account (HSA), Transportation benefits, Employee Assistance Program, Time Off/Leave (PTO, Vacation or Sick Leave).
The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.
#J-18808-Ljbffr