Kelly Science, Engineering, Technology & Telecom
Desktop Support Specialist
Kelly Science, Engineering, Technology & Telecom, Waterloo, Iowa, United States, 50702
Important information:
To be immediately considered, please send an updated version of your resume to somp767@kellyservices.com
Job Title: Computer Support Associate
Pay rate: $27 per hour
Duration: 2 years
W2 contract only (No C2C)
Location: Waterloo, IA, 50704
Engine Works 3rd shift IT support
3rd shift 10:30 PM to 7:00 AM at EW site.
Additional Information
This is for one, 3rd shift position - will work ONSITE.
There is a weekend On-Call rotation that these positions will be a part of.
OT is possible.
Metatarsals are required on the first day.
Some travel between Waterloo area locations is possible.
Job Description
Provide onsite deskside Tier 2 support to the Waterloo IA location through performing the following duties.
Job Duties
Performs/monitors standard processes or operations that are highly stable and/or relatively consistent in how to fix. TYPICAL EXAMPLES: imaging computers, replacing printer toner, disposing of outdated assets, and resolving trouble tickets from ServiceNow queues.
Documents recording and/or distributing information. Has some breadth, depth and/or frequency of interaction with external contacts. Typical examples include updating assets in Asset Center, following KB articles for problem resolution, and following unit specific processes.
Responsible for effective e‑mail communications and ability to create and maintain basic documents/records: TYPICAL EXAMPLES: contact lists, process logs, problem incidence reports, customer information updates – exterior ship orders, inventory, maintenance or other service records, handling standard facilities administration requests.
Responsible for recognizing problems with the processes/operations supported. Is responsible for resolving those problems with pre‑established and documented solutions. Is responsible for reporting to others those problems that fall outside the scope of established procedures.
Maintains equipment, supplies, data supporting processes or operations. Typical examples includes scheduling routine equipment maintenance, ordering supplies, monitoring inventory, updating data records, and interacting with suppliers.
Applies some technical knowledge in the support of processes or operations TYPICAL EXAMPLES: understanding basic printer operations to replace toner and pickup rollers, performing trouble shooting by following KB article to resolve end user tickets.
Job Requirements
Knowledge of computing and networking concepts and fundamentals.
Ability to use standard desktop load applications such as Microsoft Office plus intranet and internet functions.
Knowledge of computer security policies and a general overall knowledge of computer security concepts.
1 year or more IT experience preferred, but recent college graduates will be considered.
Education Required
Degree in an Information Technology discipline or equivalent experience. - High School or secondary diploma or equivalent.
Seniority level Mid‑Senior level
Employment type Contract
Job function Information Technology
Industries Motor Vehicle Manufacturing
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Get notified about new Desktop Support Specialist jobs in
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To be immediately considered, please send an updated version of your resume to somp767@kellyservices.com
Job Title: Computer Support Associate
Pay rate: $27 per hour
Duration: 2 years
W2 contract only (No C2C)
Location: Waterloo, IA, 50704
Engine Works 3rd shift IT support
3rd shift 10:30 PM to 7:00 AM at EW site.
Additional Information
This is for one, 3rd shift position - will work ONSITE.
There is a weekend On-Call rotation that these positions will be a part of.
OT is possible.
Metatarsals are required on the first day.
Some travel between Waterloo area locations is possible.
Job Description
Provide onsite deskside Tier 2 support to the Waterloo IA location through performing the following duties.
Job Duties
Performs/monitors standard processes or operations that are highly stable and/or relatively consistent in how to fix. TYPICAL EXAMPLES: imaging computers, replacing printer toner, disposing of outdated assets, and resolving trouble tickets from ServiceNow queues.
Documents recording and/or distributing information. Has some breadth, depth and/or frequency of interaction with external contacts. Typical examples include updating assets in Asset Center, following KB articles for problem resolution, and following unit specific processes.
Responsible for effective e‑mail communications and ability to create and maintain basic documents/records: TYPICAL EXAMPLES: contact lists, process logs, problem incidence reports, customer information updates – exterior ship orders, inventory, maintenance or other service records, handling standard facilities administration requests.
Responsible for recognizing problems with the processes/operations supported. Is responsible for resolving those problems with pre‑established and documented solutions. Is responsible for reporting to others those problems that fall outside the scope of established procedures.
Maintains equipment, supplies, data supporting processes or operations. Typical examples includes scheduling routine equipment maintenance, ordering supplies, monitoring inventory, updating data records, and interacting with suppliers.
Applies some technical knowledge in the support of processes or operations TYPICAL EXAMPLES: understanding basic printer operations to replace toner and pickup rollers, performing trouble shooting by following KB article to resolve end user tickets.
Job Requirements
Knowledge of computing and networking concepts and fundamentals.
Ability to use standard desktop load applications such as Microsoft Office plus intranet and internet functions.
Knowledge of computer security policies and a general overall knowledge of computer security concepts.
1 year or more IT experience preferred, but recent college graduates will be considered.
Education Required
Degree in an Information Technology discipline or equivalent experience. - High School or secondary diploma or equivalent.
Seniority level Mid‑Senior level
Employment type Contract
Job function Information Technology
Industries Motor Vehicle Manufacturing
Referrals increase your chances of interviewing at Kelly Science, Engineering, Technology & Telecom by 2x.
Get notified about new Desktop Support Specialist jobs in
Waterloo, IA .
#J-18808-Ljbffr