Tata Consultancy Services
Job Summary
This role provides L2 support for remote desktop level troubleshooting of end user issues using remote control of laptops, desktops, and VDI environments.
Pay Range Base pay: $60,000.00/yr - $65,000.00/yr
TCSS pay range: provided by Tata Consultancy Services. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.
Direct message the job poster from Tata Consultancy Services.
Responsibilities
Provide remote desktop level L2 troubleshooting of end user issues by taking remote control of their Laptop/Desktop/VDI
Solve technical issues related to Windows 10/11, iOS and Mac operating systems and standard software components like MS Office/VPN/Anti-Virus/Skype etc.
Provide support in enrolling iOS devices in MDM (JAMF) and investigate incidents and tasks
Deployment of device drivers and Windows patch updates
Troubleshoot laptop/desktop performance, group policy, encryption and failed software configuration of end user devices
Manage the security compliance health status of end user workstations
Monitor security patching status and remedy deficiencies proactively
Diagnose, troubleshoot, resolve and escalates supported software, hardware and peripheral incident calls assigned from Service Desk team
Adjust configuration options as required to resolve defects identified while performing corrective action on a device
Investigate desktop level incidents and identify root causes to provide solutions
Deployment, monitoring, reporting of device drivers including BIOS & utilities
Support Windows 11 feature upgrade using modern management techniques—SCCM/Auto Pilot
L2 workstations operational support
Monitor and report on user experience
Report on workstation image deployments and patch compliance metrics
Seniority Level Associate
Employment Type Full-time
Job Function Customer Service and Information Technology
Benefits Medical insurance
Vision insurance
401(k)
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Pay Range Base pay: $60,000.00/yr - $65,000.00/yr
TCSS pay range: provided by Tata Consultancy Services. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.
Direct message the job poster from Tata Consultancy Services.
Responsibilities
Provide remote desktop level L2 troubleshooting of end user issues by taking remote control of their Laptop/Desktop/VDI
Solve technical issues related to Windows 10/11, iOS and Mac operating systems and standard software components like MS Office/VPN/Anti-Virus/Skype etc.
Provide support in enrolling iOS devices in MDM (JAMF) and investigate incidents and tasks
Deployment of device drivers and Windows patch updates
Troubleshoot laptop/desktop performance, group policy, encryption and failed software configuration of end user devices
Manage the security compliance health status of end user workstations
Monitor security patching status and remedy deficiencies proactively
Diagnose, troubleshoot, resolve and escalates supported software, hardware and peripheral incident calls assigned from Service Desk team
Adjust configuration options as required to resolve defects identified while performing corrective action on a device
Investigate desktop level incidents and identify root causes to provide solutions
Deployment, monitoring, reporting of device drivers including BIOS & utilities
Support Windows 11 feature upgrade using modern management techniques—SCCM/Auto Pilot
L2 workstations operational support
Monitor and report on user experience
Report on workstation image deployments and patch compliance metrics
Seniority Level Associate
Employment Type Full-time
Job Function Customer Service and Information Technology
Benefits Medical insurance
Vision insurance
401(k)
#J-18808-Ljbffr