Goodyear
As an IT Analyst you will:
Act as main local IT infrastructure contactin order toprovidetechnical guidance andsupport; Maintain regular contact with business areas, constantly orienting user action regards to the use of IT infrastructure resources and guiding usage of IT ServiceDesk and IT Globalservices; Understand and support initiatives and projects that involve or are conducted by IT requiring infrastructure to be implemented at Mexico operations; Assistin the coordination of Local IT Servicesin order toguarantee the best services, perform a follow-up of some administration and control activities belong to Information Technology area. Support and provide information during auditing process. Research, design, implement and support technology solutions required by businessarea, following company standardsprocess(Global and Regional), technology and policies.
What you'll do IT Infrastructure Maintenance / Support:
Local point of contact forMexicoofficesandWarehouse application changes, upgrades and problems that requires ITInfrastructureattention/intervention. Run IT Infrastructure lifecycle, CAPEX projects. Guide local IT onsite support to Goodyear Knowledge articlesanITexpertise. Review and manage onsite support quality of services. Represent GIS (Global Infrastructure Services) at all local projects or initiative meetings. Be responsiblebyIT Infrastructure services AOP, supporting IT Country Coordinator for forecasts and executions. Administering of IT Infrastructure service provider performance and deliverables using ITIL process and KPIs asrequired. Controls, assess and review services and technologies periodically to ensure best cost and performance efficiencies. Take care that GY IT standards for local projects are respected / Fulfilled. Adequately manage inventories of IT Infrastructure equipment, and the respective lease & buy process. Manage devices rollout (mobile, Desktops,laptopsand printers). Support the newinterfacesintegration with banks andothervendors.
What We’re Looking For Completed professional degree in Computer Science, Systems Engineering, or Information Technology. Networking(configuration and management of network equipment) – Focus on Cisco. Servers(technical knowledge in server management) – Focus on HP hardware and VMWare virtual environments. WPS, knowledge of support management for end users (desktops, laptops,MTR,barcodeand mobile devices). Excellent communication skills (oral and written). Analytical thinking and strategic planning. Adaptability and resilience in dynamic environments.
What Will Set You Apart Cybersecurity (knowledge of market tools) – Rapid7, CrowdStrike, Splunk, Microsoft Defender. Vulnerability management and patchapplication. English desirable.
#LI-RB3
Goodyear is one of the world's largest tire companies. It employs about 68,000 people and manufactures its products in 51 facilities in 19 countries around the world. Its two Innovation Centers in Akron, Ohio, and Colmar-Berg, Luxembourg, strive to develop state-of-the-art products and services that set the technology and performance standard for the industry. For more information about Goodyear and its products, go to Goodyear.com.
Goodyear is an equal employment opportunity employer. All qualified applicants will receive consideration for employment without regard to any characteristic protected by law.
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Act as main local IT infrastructure contactin order toprovidetechnical guidance andsupport; Maintain regular contact with business areas, constantly orienting user action regards to the use of IT infrastructure resources and guiding usage of IT ServiceDesk and IT Globalservices; Understand and support initiatives and projects that involve or are conducted by IT requiring infrastructure to be implemented at Mexico operations; Assistin the coordination of Local IT Servicesin order toguarantee the best services, perform a follow-up of some administration and control activities belong to Information Technology area. Support and provide information during auditing process. Research, design, implement and support technology solutions required by businessarea, following company standardsprocess(Global and Regional), technology and policies.
What you'll do IT Infrastructure Maintenance / Support:
Local point of contact forMexicoofficesandWarehouse application changes, upgrades and problems that requires ITInfrastructureattention/intervention. Run IT Infrastructure lifecycle, CAPEX projects. Guide local IT onsite support to Goodyear Knowledge articlesanITexpertise. Review and manage onsite support quality of services. Represent GIS (Global Infrastructure Services) at all local projects or initiative meetings. Be responsiblebyIT Infrastructure services AOP, supporting IT Country Coordinator for forecasts and executions. Administering of IT Infrastructure service provider performance and deliverables using ITIL process and KPIs asrequired. Controls, assess and review services and technologies periodically to ensure best cost and performance efficiencies. Take care that GY IT standards for local projects are respected / Fulfilled. Adequately manage inventories of IT Infrastructure equipment, and the respective lease & buy process. Manage devices rollout (mobile, Desktops,laptopsand printers). Support the newinterfacesintegration with banks andothervendors.
What We’re Looking For Completed professional degree in Computer Science, Systems Engineering, or Information Technology. Networking(configuration and management of network equipment) – Focus on Cisco. Servers(technical knowledge in server management) – Focus on HP hardware and VMWare virtual environments. WPS, knowledge of support management for end users (desktops, laptops,MTR,barcodeand mobile devices). Excellent communication skills (oral and written). Analytical thinking and strategic planning. Adaptability and resilience in dynamic environments.
What Will Set You Apart Cybersecurity (knowledge of market tools) – Rapid7, CrowdStrike, Splunk, Microsoft Defender. Vulnerability management and patchapplication. English desirable.
#LI-RB3
Goodyear is one of the world's largest tire companies. It employs about 68,000 people and manufactures its products in 51 facilities in 19 countries around the world. Its two Innovation Centers in Akron, Ohio, and Colmar-Berg, Luxembourg, strive to develop state-of-the-art products and services that set the technology and performance standard for the industry. For more information about Goodyear and its products, go to Goodyear.com.
Goodyear is an equal employment opportunity employer. All qualified applicants will receive consideration for employment without regard to any characteristic protected by law.
#J-18808-Ljbffr