MassMarkets
Call Center Technical Support Representative
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Call Center Technical Support Representative
role at
MassMarkets
Position Overview MCI is a leading Business Process Outsourcing (BPO) company that specializes in delivering tailored solutions to meet the diverse needs of our clients. With a commitment to excellence and a focus on innovation, we have established ourselves as a trusted partner in the industry.
LOCATION: Tampa, FL JOB TYPE: Full-Time & Part-Time
Are you tech-savvy and enjoy helping others? Join our team as a Technical Support Representative and assist customers with troubleshooting and resolving technical issues. To be considered for this role, you must complete a full application on our company careers page, including all screening questions and a brief pre-employment test.
Position Responsibilities
Provide first-level technical support via phone, chat, or email.
Troubleshoot hardware, software, and connectivity issues.
Guide customers through step-by-step solutions.
Document all technical issues and resolutions in the system.
Escalate unresolved issues to higher-level support teams.
Stay updated on product knowledge and technical procedures.
Maintain high customer satisfaction through effective communication.
Candidate Qualifications
Must be 18 years or older.
High school diploma or GED required.
Fluent in English and Spanish.
Basic understanding of computer systems and troubleshooting.
Strong analytical and problem-solving skills.
Excellent communication and customer service abilities.
Previous tech support or IT helpdesk experience is a plus.
Conditions of Employment
Must be authorized to work in the country where the job is based.
Must be willing to submit up to a LEVEL II background and/or security investigation with a fingerprint. Job offers are contingent on background/security investigation results.
Must be willing to submit to drug screening. Job offers are contingent on drug screening results.
Compensation & Benefits Starting compensation is based on experience, and we offer a variety of benefits and incentives to support and reward our team members.
Benefits
Paid Time Off: Earn PTO and paid holidays to take the time you need.
Incentives & Rewards: Participate in daily, weekly, and monthly contests that include cash bonuses and prizes.
Health Benefits: Full-time employees are eligible for comprehensive medical, dental, and vision coverage after 60 days of employment.
Retirement Savings: Secure your future with retirement savings programs, where available.
Disability Insurance: Short-term disability coverage is available.
Life Insurance: Access life insurance options.
Supplemental Insurance: Accident and critical illness insurance.
Career Growth: Internal promotions and advancement opportunities.
Paid Training: Learn new skills while earning a paycheck.
Fun, Engaging Work Environment: Team-oriented culture fosters collaboration and engagement.
Casual Dress Code: Comfortable workplace attire.
Physical Requirements This job operates in a professional office environment. The employee will be largely sedentary and will be required to sit/stand for long periods while using a computer and telephone headset. The employee may occasionally be required to move about the office to accomplish tasks, reach in any direction, raise or lower objects, and move or exert force up to forty (40) pounds.
Reasonable Accommodation Consistent with the Americans with Disabilities Act (ADA), it is the policy of MCI and its affiliates to provide reasonable accommodations when requested by a qualified applicant or employee with a disability unless such accommodations would cause undue hardship.
Diversity and Equality At MCI and its subsidiaries, we embrace differences and believe diversity is a benefit. All aspects of employment at MCI are based solely on a person's merit and qualifications. MCI maintains a work environment free from discrimination and harassment. We adhere to these principles in all aspects of employment, including recruitment, hiring, training, compensation, promotion, benefits, social and recreational programs, and discipline.
Job Details
Seniority level: Entry level
Employment type: Full-time
Industries: Consumer Services
Referral Program & Location Referrals increase your chances of interviewing at MassMarkets by 2x. Get notified about new Technical Support Representative jobs in Tampa, FL.
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Call Center Technical Support Representative
role at
MassMarkets
Position Overview MCI is a leading Business Process Outsourcing (BPO) company that specializes in delivering tailored solutions to meet the diverse needs of our clients. With a commitment to excellence and a focus on innovation, we have established ourselves as a trusted partner in the industry.
LOCATION: Tampa, FL JOB TYPE: Full-Time & Part-Time
Are you tech-savvy and enjoy helping others? Join our team as a Technical Support Representative and assist customers with troubleshooting and resolving technical issues. To be considered for this role, you must complete a full application on our company careers page, including all screening questions and a brief pre-employment test.
Position Responsibilities
Provide first-level technical support via phone, chat, or email.
Troubleshoot hardware, software, and connectivity issues.
Guide customers through step-by-step solutions.
Document all technical issues and resolutions in the system.
Escalate unresolved issues to higher-level support teams.
Stay updated on product knowledge and technical procedures.
Maintain high customer satisfaction through effective communication.
Candidate Qualifications
Must be 18 years or older.
High school diploma or GED required.
Fluent in English and Spanish.
Basic understanding of computer systems and troubleshooting.
Strong analytical and problem-solving skills.
Excellent communication and customer service abilities.
Previous tech support or IT helpdesk experience is a plus.
Conditions of Employment
Must be authorized to work in the country where the job is based.
Must be willing to submit up to a LEVEL II background and/or security investigation with a fingerprint. Job offers are contingent on background/security investigation results.
Must be willing to submit to drug screening. Job offers are contingent on drug screening results.
Compensation & Benefits Starting compensation is based on experience, and we offer a variety of benefits and incentives to support and reward our team members.
Benefits
Paid Time Off: Earn PTO and paid holidays to take the time you need.
Incentives & Rewards: Participate in daily, weekly, and monthly contests that include cash bonuses and prizes.
Health Benefits: Full-time employees are eligible for comprehensive medical, dental, and vision coverage after 60 days of employment.
Retirement Savings: Secure your future with retirement savings programs, where available.
Disability Insurance: Short-term disability coverage is available.
Life Insurance: Access life insurance options.
Supplemental Insurance: Accident and critical illness insurance.
Career Growth: Internal promotions and advancement opportunities.
Paid Training: Learn new skills while earning a paycheck.
Fun, Engaging Work Environment: Team-oriented culture fosters collaboration and engagement.
Casual Dress Code: Comfortable workplace attire.
Physical Requirements This job operates in a professional office environment. The employee will be largely sedentary and will be required to sit/stand for long periods while using a computer and telephone headset. The employee may occasionally be required to move about the office to accomplish tasks, reach in any direction, raise or lower objects, and move or exert force up to forty (40) pounds.
Reasonable Accommodation Consistent with the Americans with Disabilities Act (ADA), it is the policy of MCI and its affiliates to provide reasonable accommodations when requested by a qualified applicant or employee with a disability unless such accommodations would cause undue hardship.
Diversity and Equality At MCI and its subsidiaries, we embrace differences and believe diversity is a benefit. All aspects of employment at MCI are based solely on a person's merit and qualifications. MCI maintains a work environment free from discrimination and harassment. We adhere to these principles in all aspects of employment, including recruitment, hiring, training, compensation, promotion, benefits, social and recreational programs, and discipline.
Job Details
Seniority level: Entry level
Employment type: Full-time
Industries: Consumer Services
Referral Program & Location Referrals increase your chances of interviewing at MassMarkets by 2x. Get notified about new Technical Support Representative jobs in Tampa, FL.
#J-18808-Ljbffr