MassMarkets
Join to apply for the
Call Center Collections Agent
role at
MassMarkets .
Location:
Tampa, FL. Pay Type:
Hourly.
Position Overview MCI is a leading Business Process Outsourcing (BPO) company that specializes in delivering tailored solutions to meet the diverse needs of our clients. With a commitment to excellence and a focus on innovation, we have established ourselves as a trusted partner in the industry.
Are you a persuasive communicator with a talent for turning tough conversations into positive outcomes? We're looking for a Collections Agent who can combine empathy, professionalism, and negotiation skills to help customers resolve outstanding debts while supporting our company's financial goals.
To be considered for this role, complete a full application on our company careers page, including all screening questions and a brief pre‑employment test.
Position Responsibilities
Make outbound calls to customers with overdue accounts to discuss balances and offer tailored repayment solutions.
Use proven scripts and negotiation strategies to secure payment commitments and resolve delinquencies.
Communicate with empathy and professionalism, actively listening to concerns and addressing objections.
Accurately process payments via phone (credit cards, EFTs, and payment plans) in compliance with company protocols.
Record all customer interactions, payment arrangements, and account updates in our CRM system.
Follow all applicable laws and regulations, including the Fair Debt Collection Practices Act (FDCPA), ensuring ethical and legal collection practices.
Track and report on collection performance, call outcomes, and recovery rates.
Resolve inquiries and escalate complex issues to supervisors when needed, always aiming for a positive customer experience.
Foster trust and cooperation with customers to encourage timely payments and long‑term resolution.
Candidate Qualifications
High school diploma or equivalent required; college coursework a plus.
Prior experience in collections, customer service, or call center environments preferred.
Strong verbal and written communication with the ability to explain financial matters clearly and confidently.
Empathy, active listening, and conflict resolution skills.
Familiarity with collection software, CRM systems, and call center tools is a plus.
Understanding of debt collection laws and regulatory requirements is highly desirable.
Strong organizational skills and accuracy in data entry and documentation.
Ability to stay composed under pressure and thrive in a fast-paced, target-driven environment.
Willingness to work evenings and weekends as needed.
Conditions of Employment
Must be authorized to work in the country where the job is based.
Must be willing to submit up to a Level II background and/or security investigation with a fingerprint; offers contingent on results.
Must be willing to submit to drug screening; offers contingent on results.
Compensation & Benefits Starting compensation is based on experience, and we offer a variety of benefits and incentives to support and reward our team members.
Paid Time Off: Earn PTO and paid holidays.
Incentives & Rewards: Participate in daily, weekly, and monthly contests with cash bonuses and prizes.
Health Benefits: Full-time employees eligible for comprehensive medical, dental, and vision coverage after 60 days; all employees have access to MEC plans after 30 days.
Retirement Savings: Available where offered.
Disability Insurance: Short-term coverage.
Life Insurance: Options available.
Supplemental Insurance: Accident and critical illness coverage.
Career Growth: Strong internal promotion focus.
Paid Training: Learn new skills while earning a paycheck.
Casual Dress Code: Comfortable attire encouraged.
Physical Requirements The job is performed in a professional office environment. Employees will be largely sedentary, required to sit/stand for long periods while using a computer and telephone headset. Occasionally, moving around the office, reaching, lifting, or holding objects up to 40 pounds may be required.
Reasonable Accommodation Consistent with the Americans with Disabilities Act (ADA), MCI is committed to providing reasonable accommodations when requested by a qualified applicant or employee, unless such accommodations would cause undue hardship.
Diversity and Equality We embrace differences and believe diversity benefits our employees, customers, and community. MCI maintains a work environment free from discrimination; all employment is based solely on merit and qualifications. MCI actively fosters a respectful workplace and offers reasonable accommodations to qualified individuals with disabilities.
Referrals increase your chances of interviewing at MassMarkets by 2x.
Get notified about new Collections Representative jobs in
Tampa, FL .
#J-18808-Ljbffr
Call Center Collections Agent
role at
MassMarkets .
Location:
Tampa, FL. Pay Type:
Hourly.
Position Overview MCI is a leading Business Process Outsourcing (BPO) company that specializes in delivering tailored solutions to meet the diverse needs of our clients. With a commitment to excellence and a focus on innovation, we have established ourselves as a trusted partner in the industry.
Are you a persuasive communicator with a talent for turning tough conversations into positive outcomes? We're looking for a Collections Agent who can combine empathy, professionalism, and negotiation skills to help customers resolve outstanding debts while supporting our company's financial goals.
To be considered for this role, complete a full application on our company careers page, including all screening questions and a brief pre‑employment test.
Position Responsibilities
Make outbound calls to customers with overdue accounts to discuss balances and offer tailored repayment solutions.
Use proven scripts and negotiation strategies to secure payment commitments and resolve delinquencies.
Communicate with empathy and professionalism, actively listening to concerns and addressing objections.
Accurately process payments via phone (credit cards, EFTs, and payment plans) in compliance with company protocols.
Record all customer interactions, payment arrangements, and account updates in our CRM system.
Follow all applicable laws and regulations, including the Fair Debt Collection Practices Act (FDCPA), ensuring ethical and legal collection practices.
Track and report on collection performance, call outcomes, and recovery rates.
Resolve inquiries and escalate complex issues to supervisors when needed, always aiming for a positive customer experience.
Foster trust and cooperation with customers to encourage timely payments and long‑term resolution.
Candidate Qualifications
High school diploma or equivalent required; college coursework a plus.
Prior experience in collections, customer service, or call center environments preferred.
Strong verbal and written communication with the ability to explain financial matters clearly and confidently.
Empathy, active listening, and conflict resolution skills.
Familiarity with collection software, CRM systems, and call center tools is a plus.
Understanding of debt collection laws and regulatory requirements is highly desirable.
Strong organizational skills and accuracy in data entry and documentation.
Ability to stay composed under pressure and thrive in a fast-paced, target-driven environment.
Willingness to work evenings and weekends as needed.
Conditions of Employment
Must be authorized to work in the country where the job is based.
Must be willing to submit up to a Level II background and/or security investigation with a fingerprint; offers contingent on results.
Must be willing to submit to drug screening; offers contingent on results.
Compensation & Benefits Starting compensation is based on experience, and we offer a variety of benefits and incentives to support and reward our team members.
Paid Time Off: Earn PTO and paid holidays.
Incentives & Rewards: Participate in daily, weekly, and monthly contests with cash bonuses and prizes.
Health Benefits: Full-time employees eligible for comprehensive medical, dental, and vision coverage after 60 days; all employees have access to MEC plans after 30 days.
Retirement Savings: Available where offered.
Disability Insurance: Short-term coverage.
Life Insurance: Options available.
Supplemental Insurance: Accident and critical illness coverage.
Career Growth: Strong internal promotion focus.
Paid Training: Learn new skills while earning a paycheck.
Casual Dress Code: Comfortable attire encouraged.
Physical Requirements The job is performed in a professional office environment. Employees will be largely sedentary, required to sit/stand for long periods while using a computer and telephone headset. Occasionally, moving around the office, reaching, lifting, or holding objects up to 40 pounds may be required.
Reasonable Accommodation Consistent with the Americans with Disabilities Act (ADA), MCI is committed to providing reasonable accommodations when requested by a qualified applicant or employee, unless such accommodations would cause undue hardship.
Diversity and Equality We embrace differences and believe diversity benefits our employees, customers, and community. MCI maintains a work environment free from discrimination; all employment is based solely on merit and qualifications. MCI actively fosters a respectful workplace and offers reasonable accommodations to qualified individuals with disabilities.
Referrals increase your chances of interviewing at MassMarkets by 2x.
Get notified about new Collections Representative jobs in
Tampa, FL .
#J-18808-Ljbffr