Mejuri Inc.
Lead Piercer (Part-time) Newbury St, Boston
Mejuri Inc., California, Missouri, United States, 65018
Since 2015, Mejuri has reimagined what fine jewelry can be in a modern world—shifting it from a traditional gift to a personal choice rooted in self‑expression. Founded by third‑generation jeweller Noura Sakkijha, the brand was built on a simple idea: fine jewelry shouldn’t require a special occasion, and it should never come with guilt. It’s about celebrating yourself—your style, your life, your everyday.
Mejuri meets customers where they are—online, in app, and through a growing global retail footprint of 58+ stores worldwide. Mejuri is also deeply committed to doing things the right way, with responsible sourcing, sustainable practices, and philanthropic initiatives that reflect our values and long‑term vision.
The Role:
As our Piercing Lead, you’ll be the heartbeat of the Mejuri Piercing Studio. Your mission is to elevate customer service, boost profitability, and create an environment where jewelry dreams come true. You’ll work in cutting‑edge studios, collaborate with fellow piercers, and possibly mentor others. Responsibilities
Oversee the piercing customer journey from start to finish, including greeting, check‑in, styling, transaction, and after‑care education. Maintain a calm and professional demeanor to provide the best experience to piercing clients and embody Mejuri values. Act as an ambassador of Mejuri, promoting customer awareness of the brand and Mejuri’s piercing studios, and building a strong clientele in the local market. Ensure insights and opportunities related to piercing products and services are communicated back to the Store Manager & Store Services when necessary. Work closely with the Store Manager on consistent improvements to the flow and process of the Mejuri piercing studio. Coordinate with store staff to update the schedule and online booking service. Explain proper after‑care and inform clients of any signs or symptoms of infection, tailoring after‑care information to specific materials and individual needs. Thoroughly explain service procedures and risks to clients, identifying any medical concerns that may prevent piercing and providing suggested care for any complications. Lead by example on the sales floor, validate the quality of the in‑store customer experience, and communicate, train, and uphold expectations on the team by following Mejuri’s Steps of Selling. Ensure positive customer experience and promote service offerings including piercing, engraving, and other offerings. Oversee and manage all aspects of the piercing studio, working closely with the Store Services team and Store Manager. Support inventory management and work with the Operations Lead & Store Services team to ensure optimal quantities and assortment are available at all times. Maintain health and safety standards, cleanliness, sharps and biohazard waste, and physical space requirements. Uphold legal compliance, verify proper identification, requirements, and waivers, and update the Store Manager & Store Services Team on local laws and protocol updates. Remain knowledgeable on Mejuri products, becoming an expert on the piercing jewelry assortment, including labret sizing, materials, gemstones, and metals. Support the check‑up and downsizing process for each individual client. Style, stack, and suggest products to help clients design their own ear stack. Build piercing appointment occupancy by promoting, educating, and driving awareness of the piercing studio. Communicate with Store Services to order necessary piercing equipment such as needles, latex‑free gloves, sterilizer, alcohol pads, Q‑Tips, paper towels, etc. Ensure all legislated paperwork and client record‑keeping are met and maintained at all times. Qualifications
2+ years experience with needle piercing. Experience working with threadless jewellery. Up‑to‑date First Aid and Blood‑borne Pathogens OSHA Certifications. Experience working with an autoclave or statim. Have or be registrable with local law‑enforcement or meet requirements for permits such as Practitioner Registration, Blood‑borne Pathogens, First Aid/CPR, Vaccination requirements, etc. Understanding of local market piercing law requirements. Strong knowledge of health and safety protocols surrounding piercing procedures. Demonstrated understanding of service excellence in a consumer environment. Desire to work in a fast‑paced, entrepreneurial environment. Bonus:
Experience selling products at a fast‑growing company. Benefits
US & CA ONLY: Comprehensive medical, dental, and mental health coverage, designed with flexibility, inclusivity & reproductive health in mind. US ONLY: Opportunity to utilize 401(k) & commuter benefits plans. UK ONLY: Comprehensive medical benefits including PMI, Cashplan, and Pension program. Paid time off – inclusive of vacation and sick days. 4 months of 80% parental leave salary top‑up and personalized return‑to‑work plans. Keep 100% of the tips you earn. Regular feedback via performance reviews. A robust in‑house retail learning program. Salary
Base pay range of $27 – $35 per hour, based on experience and qualifications. Equal Employment Opportunity
Mejuri does not discriminate in hiring or terms and conditions of employment because of an individual’s race, ancestry, colour, place of origin, religion, gender, gender identity, national origin, citizenship, age, disability, sexual orientation, family status or marital status, or any other protected category recognized by provincial or federal laws. If you require any accommodation, please inform us and we will work with you to meet accessibility needs.
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As our Piercing Lead, you’ll be the heartbeat of the Mejuri Piercing Studio. Your mission is to elevate customer service, boost profitability, and create an environment where jewelry dreams come true. You’ll work in cutting‑edge studios, collaborate with fellow piercers, and possibly mentor others. Responsibilities
Oversee the piercing customer journey from start to finish, including greeting, check‑in, styling, transaction, and after‑care education. Maintain a calm and professional demeanor to provide the best experience to piercing clients and embody Mejuri values. Act as an ambassador of Mejuri, promoting customer awareness of the brand and Mejuri’s piercing studios, and building a strong clientele in the local market. Ensure insights and opportunities related to piercing products and services are communicated back to the Store Manager & Store Services when necessary. Work closely with the Store Manager on consistent improvements to the flow and process of the Mejuri piercing studio. Coordinate with store staff to update the schedule and online booking service. Explain proper after‑care and inform clients of any signs or symptoms of infection, tailoring after‑care information to specific materials and individual needs. Thoroughly explain service procedures and risks to clients, identifying any medical concerns that may prevent piercing and providing suggested care for any complications. Lead by example on the sales floor, validate the quality of the in‑store customer experience, and communicate, train, and uphold expectations on the team by following Mejuri’s Steps of Selling. Ensure positive customer experience and promote service offerings including piercing, engraving, and other offerings. Oversee and manage all aspects of the piercing studio, working closely with the Store Services team and Store Manager. Support inventory management and work with the Operations Lead & Store Services team to ensure optimal quantities and assortment are available at all times. Maintain health and safety standards, cleanliness, sharps and biohazard waste, and physical space requirements. Uphold legal compliance, verify proper identification, requirements, and waivers, and update the Store Manager & Store Services Team on local laws and protocol updates. Remain knowledgeable on Mejuri products, becoming an expert on the piercing jewelry assortment, including labret sizing, materials, gemstones, and metals. Support the check‑up and downsizing process for each individual client. Style, stack, and suggest products to help clients design their own ear stack. Build piercing appointment occupancy by promoting, educating, and driving awareness of the piercing studio. Communicate with Store Services to order necessary piercing equipment such as needles, latex‑free gloves, sterilizer, alcohol pads, Q‑Tips, paper towels, etc. Ensure all legislated paperwork and client record‑keeping are met and maintained at all times. Qualifications
2+ years experience with needle piercing. Experience working with threadless jewellery. Up‑to‑date First Aid and Blood‑borne Pathogens OSHA Certifications. Experience working with an autoclave or statim. Have or be registrable with local law‑enforcement or meet requirements for permits such as Practitioner Registration, Blood‑borne Pathogens, First Aid/CPR, Vaccination requirements, etc. Understanding of local market piercing law requirements. Strong knowledge of health and safety protocols surrounding piercing procedures. Demonstrated understanding of service excellence in a consumer environment. Desire to work in a fast‑paced, entrepreneurial environment. Bonus:
Experience selling products at a fast‑growing company. Benefits
US & CA ONLY: Comprehensive medical, dental, and mental health coverage, designed with flexibility, inclusivity & reproductive health in mind. US ONLY: Opportunity to utilize 401(k) & commuter benefits plans. UK ONLY: Comprehensive medical benefits including PMI, Cashplan, and Pension program. Paid time off – inclusive of vacation and sick days. 4 months of 80% parental leave salary top‑up and personalized return‑to‑work plans. Keep 100% of the tips you earn. Regular feedback via performance reviews. A robust in‑house retail learning program. Salary
Base pay range of $27 – $35 per hour, based on experience and qualifications. Equal Employment Opportunity
Mejuri does not discriminate in hiring or terms and conditions of employment because of an individual’s race, ancestry, colour, place of origin, religion, gender, gender identity, national origin, citizenship, age, disability, sexual orientation, family status or marital status, or any other protected category recognized by provincial or federal laws. If you require any accommodation, please inform us and we will work with you to meet accessibility needs.
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