Jobs via Dice
Position
IT Service Desk Analyst
Location & Position Type Contract position based out of Phoenix, AZ. Hybrid work arrangement.
Seniority Level Mid‑Senior Level
Pay Range $18.00 - $25.00 per hour
Responsibilities
Diagnose and troubleshoot end‑user desktop application issues and provide appropriate solutions.
Provide timely resolution of problems or escalation on behalf of the customer and ensure their satisfaction.
Provide incident status updates to management and end‑users per service level guidelines.
Support and maintain effective relationships with users, develop and implement standard operating procedures and customer service guidelines relating to remote IT support.
Provide support for PCs, laptops, printers, cell phones, tablets, etc.
Support end users in their use of applications such as Microsoft Office, ERP, CRM, VPN, Citrix, and MDM (mobile device management).
Perform account management and maintenance for various applications and systems (e.g., create or modify user accounts and permissions, and perform password resets).
Communicate with customers at all technical and non‑technical skill levels and follow all standard operating procedures (SOP) through effective use of Knowledge Management.
Qualifications & Requirements
Mid level: skills equivalent to 3–5 years in a comparable IT support position.
Responsible for IT helpdesk and/or service desk support for customer systems.
Experience with 1st and/or 2nd level enterprise support in an O365 / Windows environment.
Experience providing phone, chat and email support to customers.
Strong customer service skills, people and interpersonal skills.
Strong verbal and written communication skills.
2+ years of experience working in a service desk or customer service environment.
Minimum 1 year technical support experience.
Minimum 1 year chat support experience.
Experience using ITSM platforms (SmartIT / Remedy, ServiceNow, Cherwell) and remote support tools (SCCM, Software Center, Client Center Configuration Manager).
Ability to type at least 40 words per minute.
Ability to multitask effectively and handle 2–3 concurrent chat sessions at a time.
Working knowledge of PC technical support, systems administration, networking, Windows and Mac OS.
Bachelor's or Associate's degree in Information Technology or related field.
Skills Help desk, Windows 10, Active Directory, Remedy, Windows, Technical Support, Troubleshooting, Support.
Additional Skills & Qualifications Experience supporting mobile devices, including iPhones and iPads; experience with MobileIron is a plus. Ability to use a knowledge base to lookup issues. Experience resolving issues via phone and chat; ability to handle multiple chats simultaneously. Experience with ticketing systems (e.g., Remedy or Smart IT), SCCM, Active Directory, remote tools, and MS Office.
Benefits Medical, dental & vision; critical illness, accident, and hospital benefits; 401(k) retirement plan with pre‑tax and Roth contributions; voluntary life & AD&D; short and long‑term disability; health spending account (HSA); transportation benefits; employee assistance program; PTO, vacation or sick leave.
Application Deadline This position is anticipated to close on Jan 5, 2026.
EEO Statement TEKsystems is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.
About TEKsystems TEKsystems is an Allegis Group company providing business and technology services, including full‑stack technology services, talent services, and real‑world application. We work with progressive leaders to drive change.
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Location & Position Type Contract position based out of Phoenix, AZ. Hybrid work arrangement.
Seniority Level Mid‑Senior Level
Pay Range $18.00 - $25.00 per hour
Responsibilities
Diagnose and troubleshoot end‑user desktop application issues and provide appropriate solutions.
Provide timely resolution of problems or escalation on behalf of the customer and ensure their satisfaction.
Provide incident status updates to management and end‑users per service level guidelines.
Support and maintain effective relationships with users, develop and implement standard operating procedures and customer service guidelines relating to remote IT support.
Provide support for PCs, laptops, printers, cell phones, tablets, etc.
Support end users in their use of applications such as Microsoft Office, ERP, CRM, VPN, Citrix, and MDM (mobile device management).
Perform account management and maintenance for various applications and systems (e.g., create or modify user accounts and permissions, and perform password resets).
Communicate with customers at all technical and non‑technical skill levels and follow all standard operating procedures (SOP) through effective use of Knowledge Management.
Qualifications & Requirements
Mid level: skills equivalent to 3–5 years in a comparable IT support position.
Responsible for IT helpdesk and/or service desk support for customer systems.
Experience with 1st and/or 2nd level enterprise support in an O365 / Windows environment.
Experience providing phone, chat and email support to customers.
Strong customer service skills, people and interpersonal skills.
Strong verbal and written communication skills.
2+ years of experience working in a service desk or customer service environment.
Minimum 1 year technical support experience.
Minimum 1 year chat support experience.
Experience using ITSM platforms (SmartIT / Remedy, ServiceNow, Cherwell) and remote support tools (SCCM, Software Center, Client Center Configuration Manager).
Ability to type at least 40 words per minute.
Ability to multitask effectively and handle 2–3 concurrent chat sessions at a time.
Working knowledge of PC technical support, systems administration, networking, Windows and Mac OS.
Bachelor's or Associate's degree in Information Technology or related field.
Skills Help desk, Windows 10, Active Directory, Remedy, Windows, Technical Support, Troubleshooting, Support.
Additional Skills & Qualifications Experience supporting mobile devices, including iPhones and iPads; experience with MobileIron is a plus. Ability to use a knowledge base to lookup issues. Experience resolving issues via phone and chat; ability to handle multiple chats simultaneously. Experience with ticketing systems (e.g., Remedy or Smart IT), SCCM, Active Directory, remote tools, and MS Office.
Benefits Medical, dental & vision; critical illness, accident, and hospital benefits; 401(k) retirement plan with pre‑tax and Roth contributions; voluntary life & AD&D; short and long‑term disability; health spending account (HSA); transportation benefits; employee assistance program; PTO, vacation or sick leave.
Application Deadline This position is anticipated to close on Jan 5, 2026.
EEO Statement TEKsystems is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.
About TEKsystems TEKsystems is an Allegis Group company providing business and technology services, including full‑stack technology services, talent services, and real‑world application. We work with progressive leaders to drive change.
#J-18808-Ljbffr