TEKsystems
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IT Service Desk Analyst
role at
TEKsystems . We're looking for a mid‑level professional with 3‑5 years of comparable IT support experience. Job Description
Mid Level: 3‑5 years in comparable IT support. Responsible for IT helpdesk/service desk support for customer systems. Experience with 1st/2nd level enterprise support in O365/Windows environment. Provide phone, chat, and email support. Strong customer service and interpersonal skills. Strong verbal and written communication. Job Responsibilities
Diagnose and troubleshoot end‑user desktop application issues and provide solutions. Resolve problems or escalations promptly and ensure customer satisfaction. Provide incident status updates to management and end‑users per SLAs. Maintain effective relationships with users and document standard operating procedures. Support PCs, laptops, printers, cell phones, tablets. Assist with applications such as Microsoft Office, ERP, CRM, VPN, Citrix, MDM. Perform account management tasks for various applications and systems. Communicate with customers across technical and non‑technical skill levels. Follow SOPs using Knowledge Management tools. Requirements
2+ years in a service desk or customer service environment. Minimum 1 year of technical support and 1 year of chat support experience. Experience with ITSM platforms (SmartIT/Remedy, ServiceNow, Cherwell) and remote tools (SCCM, Software Center, Client Center). Typing speed ≥ 40 WPM. Capacity to multitask and handle 2‑3 concurrent chats. Working knowledge of PC technical support, systems administration, networking, Windows and Mac OS. Bachelor’s or Associate’s degree in Information Technology. Skills
Help desk, Windows 10/11, Active Directory, Remedy, Technical Support, Troubleshooting. Enterprise Help desk, Windows, Active Directory, Technical Support, Troubleshooting. Mobile device support (iPhone, iPad, MobileIron). Additional Qualifications
Experience supporting 1,500 internal applications without face‑to‑face interaction. Strong knowledge base usage for issue resolution. Experience with ticketing systems (Remedy or Smart IT), SCCM, Active Directory, Remote Tools, MS Office. Ability to receive constructive feedback and handle monthly performance reviews. Benefits
Medical, dental & vision. Critical illness, accident, and hospital. 401(k) Retirement Plan – pre‑tax and Roth post‑tax contributions. Life Insurance (voluntary life & AD&D). Short and long‑term disability. Health Spending Account (HSA). Transportation benefits. Employee Assistance Program. Time Off/Leave (PTO, vacation, sick leave). Employment Details
Contract position based out of Phoenix, AZ. Pay range: $18.00 – $25.00/hr. Hybrid work environment. EEO
The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information, or any characteristic protected by law. About TEKsystems
We're partners in transformation, helping clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full‑Stack Technology Services and Talent Services, we drive change and build tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems is an Allegis Group company.
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IT Service Desk Analyst
role at
TEKsystems . We're looking for a mid‑level professional with 3‑5 years of comparable IT support experience. Job Description
Mid Level: 3‑5 years in comparable IT support. Responsible for IT helpdesk/service desk support for customer systems. Experience with 1st/2nd level enterprise support in O365/Windows environment. Provide phone, chat, and email support. Strong customer service and interpersonal skills. Strong verbal and written communication. Job Responsibilities
Diagnose and troubleshoot end‑user desktop application issues and provide solutions. Resolve problems or escalations promptly and ensure customer satisfaction. Provide incident status updates to management and end‑users per SLAs. Maintain effective relationships with users and document standard operating procedures. Support PCs, laptops, printers, cell phones, tablets. Assist with applications such as Microsoft Office, ERP, CRM, VPN, Citrix, MDM. Perform account management tasks for various applications and systems. Communicate with customers across technical and non‑technical skill levels. Follow SOPs using Knowledge Management tools. Requirements
2+ years in a service desk or customer service environment. Minimum 1 year of technical support and 1 year of chat support experience. Experience with ITSM platforms (SmartIT/Remedy, ServiceNow, Cherwell) and remote tools (SCCM, Software Center, Client Center). Typing speed ≥ 40 WPM. Capacity to multitask and handle 2‑3 concurrent chats. Working knowledge of PC technical support, systems administration, networking, Windows and Mac OS. Bachelor’s or Associate’s degree in Information Technology. Skills
Help desk, Windows 10/11, Active Directory, Remedy, Technical Support, Troubleshooting. Enterprise Help desk, Windows, Active Directory, Technical Support, Troubleshooting. Mobile device support (iPhone, iPad, MobileIron). Additional Qualifications
Experience supporting 1,500 internal applications without face‑to‑face interaction. Strong knowledge base usage for issue resolution. Experience with ticketing systems (Remedy or Smart IT), SCCM, Active Directory, Remote Tools, MS Office. Ability to receive constructive feedback and handle monthly performance reviews. Benefits
Medical, dental & vision. Critical illness, accident, and hospital. 401(k) Retirement Plan – pre‑tax and Roth post‑tax contributions. Life Insurance (voluntary life & AD&D). Short and long‑term disability. Health Spending Account (HSA). Transportation benefits. Employee Assistance Program. Time Off/Leave (PTO, vacation, sick leave). Employment Details
Contract position based out of Phoenix, AZ. Pay range: $18.00 – $25.00/hr. Hybrid work environment. EEO
The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information, or any characteristic protected by law. About TEKsystems
We're partners in transformation, helping clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full‑Stack Technology Services and Talent Services, we drive change and build tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems is an Allegis Group company.
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