DataStaff, Inc.
DataStaff, Inc
is seeking a
System Administrator
for a long-term contract opportunity with one of our direct clients located in
Raleigh, NC.
This position is on-site.
Responsibilities
Provide desktop support to the 14 agencies that utilize our service.
Perform PC replacements, remote support activities, such as troubleshooting, software installations, process improvement activities, and asset record analysis.
Perform hands‑on duties such as imaging, PC hookups, and asset inventories.
Support customers using good customer service skills including the ability to communicate with both technical and non‑technical customers.
Utilize moderate knowledge and demonstratable skills of Windows OS & M365 to support our customers & to work with internal teams.
Experienced in imaging and provisioning new equipment hardware & provide to customer.
Experienced in supporting mobile devices.
Experienced with supporting Apple devices.
Use strong organizational skills to track onboarding & shipping activities based on customer requests.
Follow asset management processes to ensure proper customer billing.
Testing Intune processes for Tier 3 team & providing feedback.
Test upgrades and software changes.
Install software following security & internal processes.
Troubleshoot customer issues.
Provide instruction while troubleshooting for remote customers.
Assist with developing team processes & knowledge base.
Basic understanding of MECM, Active Directory, Tanium, Intune, & Beyond Trust.
Work with vendors on warranty cases.
Collaborate with internal teams on technical issues.
Work on special projects as needed.
Required Skills / Qualifications
3 Years – Support customers using good customer service skills including the ability to communicate to both technical and non-technical customers.
3 Years – Utilize moderate knowledge and demonstratable skills of Windows OS & M365 to support our customers & to work with internal teams.
3 Years – Image or provision new equipment hardware & provide to customer.
3 Years – Experienced in supporting mobile devices.
3 Years – Experienced with supporting Apple devices.
3 Years – Use strong organizational skills to track onboarding & shipping activities based on customer requests.
3 Years – Testing Intune processes for Tier 3 team & providing feedback.
3 Years – Test upgrades and software changes; Install software following security & internal processes.
3 Years – Troubleshoot customer issues & tracking trends Assist with developing team processes & a knowledge base.
2 Years – Basic understanding of MECM, Active Directory, Tanium, Crowdstrike, Intune, & Beyond Trust.
Work with vendors on warranty cases collaborate with internal teams on technical issues.
Benefits This opportunity is available on a corp‑to‑corp basis or as a W2 position with a competitive benefits package. DataStaff, Inc. offers medical, dental, and vision coverage options as well as paid vacation, sick, and holiday leave. As many of our opportunities are long‑term, we also have a 401k program available for employees after 6 months.
Seniority level Mid‑Senior level
Employment type Contract
Job function Information Technology
Industries Staffing and Recruiting
#J-18808-Ljbffr
is seeking a
System Administrator
for a long-term contract opportunity with one of our direct clients located in
Raleigh, NC.
This position is on-site.
Responsibilities
Provide desktop support to the 14 agencies that utilize our service.
Perform PC replacements, remote support activities, such as troubleshooting, software installations, process improvement activities, and asset record analysis.
Perform hands‑on duties such as imaging, PC hookups, and asset inventories.
Support customers using good customer service skills including the ability to communicate with both technical and non‑technical customers.
Utilize moderate knowledge and demonstratable skills of Windows OS & M365 to support our customers & to work with internal teams.
Experienced in imaging and provisioning new equipment hardware & provide to customer.
Experienced in supporting mobile devices.
Experienced with supporting Apple devices.
Use strong organizational skills to track onboarding & shipping activities based on customer requests.
Follow asset management processes to ensure proper customer billing.
Testing Intune processes for Tier 3 team & providing feedback.
Test upgrades and software changes.
Install software following security & internal processes.
Troubleshoot customer issues.
Provide instruction while troubleshooting for remote customers.
Assist with developing team processes & knowledge base.
Basic understanding of MECM, Active Directory, Tanium, Intune, & Beyond Trust.
Work with vendors on warranty cases.
Collaborate with internal teams on technical issues.
Work on special projects as needed.
Required Skills / Qualifications
3 Years – Support customers using good customer service skills including the ability to communicate to both technical and non-technical customers.
3 Years – Utilize moderate knowledge and demonstratable skills of Windows OS & M365 to support our customers & to work with internal teams.
3 Years – Image or provision new equipment hardware & provide to customer.
3 Years – Experienced in supporting mobile devices.
3 Years – Experienced with supporting Apple devices.
3 Years – Use strong organizational skills to track onboarding & shipping activities based on customer requests.
3 Years – Testing Intune processes for Tier 3 team & providing feedback.
3 Years – Test upgrades and software changes; Install software following security & internal processes.
3 Years – Troubleshoot customer issues & tracking trends Assist with developing team processes & a knowledge base.
2 Years – Basic understanding of MECM, Active Directory, Tanium, Crowdstrike, Intune, & Beyond Trust.
Work with vendors on warranty cases collaborate with internal teams on technical issues.
Benefits This opportunity is available on a corp‑to‑corp basis or as a W2 position with a competitive benefits package. DataStaff, Inc. offers medical, dental, and vision coverage options as well as paid vacation, sick, and holiday leave. As many of our opportunities are long‑term, we also have a 401k program available for employees after 6 months.
Seniority level Mid‑Senior level
Employment type Contract
Job function Information Technology
Industries Staffing and Recruiting
#J-18808-Ljbffr