Elm Grove Companies
Regional Property Manager - Rochester - Dover NH Area
Elm Grove Companies, Rochester, New Hampshire, us, 03867
Regional Property Manager - Rochester - Dover NH Area
Elm Grove Companies manages communities with a focus on operational excellence, resident experience, and accountable stewardship for our owners and partners. We believe strong property performance is built through consistent onsite leadership, clear standards, and responsive support.
Position Overview The Regional Property Manager is responsible for the operational, financial, and performance oversight of a portfolio of multifamily communities in the
Rochester–Dover region of New Hampshire . This role leads and coaches onsite teams, drives occupancy and NOI performance, ensures compliance with all applicable regulations, and maintains Elm Grove’s standards for customer service, curb appeal, and risk management.
Key Responsibilities
Provide day-to-day oversight and direction to Property Managers and onsite teams across assigned communities.
Establish consistent operating routines, site standards, and performance expectations that align with Elm Grove policies.
Conduct regular property visits/inspections, including curb appeal, unit condition, safety, and make-ready readiness.
Partner with maintenance leadership to ensure preventive maintenance, unit turns, vendor performance, and capital work are on track.
Financial Performance & Asset Support
Own portfolio performance to budget, including
NOI, occupancy, delinquency, bad debt, and controllable expenses .
Review and approve monthly financials, variance explanations, reforecasting, and action plans.
Ensure accurate rent roll management, pricing discipline, and revenue integrity (rent, fees, utilities, and other income).
Support annual budgeting, CAM/utility strategies (if applicable), and expense controls across the portfolio.
Leasing, Marketing & Resident Experience
Drive leasing performance through consistent sales expectations, traffic conversion, outreach, and reputation management.
Ensure teams follow lead management best practices and maintain high standards for tours, follow-up, and move-in readiness.
Elevate resident satisfaction through service standards, communication routines, and timely resolution of escalated issues.
Monitor renewals, retention strategies, and resident events/engagement as appropriate to the community.
Ensure adherence to all company policies and applicable federal/state/local requirements (Fair Housing, landlord-tenant, safety).
Oversee affordable program compliance where applicable (LIHTC, HUD, HOME, PBRA, vouchers) and ensure audit readiness.
Manage risk items: incident reporting, insurance claims coordination, safety inspections, vendor insurance/COIs, and documentation.
Support legal process oversight (notices, evictions, collections) in partnership with approved counsel and internal guidelines.
Recruit, onboard, coach, and develop high-performing property teams; maintain accountability through goals and performance plans.
Lead regular 1:1s, team check-ins, and training to reinforce Elm Grove standards and consistency.
Build a culture of ownership, urgency, service, and follow-through.
Reporting & Communication
Provide clear weekly/monthly portfolio reporting on KPIs, risks, staffing, major issues, and action plans.
Serve as a key communication bridge between onsite teams, maintenance, leadership, and ownership groups.
Qualifications Required
4+ years of multifamily property management experience, including multi-site or regional oversight.
Affordable housing compliance experience (LIHTC/HUD/HOME) and/or compliance certifications (COS, TCS, HCCP, etc.).
Demonstrated success improving occupancy, collections, resident satisfaction, and NOI performance.
Strong financial acumen: budgeting, variance analysis, expense control, and operational reporting.
Working knowledge of Fair Housing and residential landlord-tenant best practices.
Ability to travel locally throughout the Rochester–Dover area; reliable transportation required.
Proficiency with property management systems (e.g., Yardi, AppFolio, Entrata) and Microsoft Office/Google Workspace.
Preferred
Affordable housing compliance experience (LIHTC/HUD/HOME) and/or compliance certifications (COS, TCS, HCCP, etc.).
Experience with renovation/turnover acceleration, value-add execution, or capital project coordination.
Supervisory experience across multiple communities and roles (leasing, PM, maintenance).
Core Competencies
Financial & Operational Discipline
Coaching and Team Development
Resident Experience Focus
Compliance & Risk Management
Strong Communication & Documentation
Problem Solving and Prioritization
Full-time, field-based with regular travel between properties in the Rochester–Dover market.
Occasional evening/weekend availability may be needed for emergencies, staffing gaps, or critical leasing periods.
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Position Overview The Regional Property Manager is responsible for the operational, financial, and performance oversight of a portfolio of multifamily communities in the
Rochester–Dover region of New Hampshire . This role leads and coaches onsite teams, drives occupancy and NOI performance, ensures compliance with all applicable regulations, and maintains Elm Grove’s standards for customer service, curb appeal, and risk management.
Key Responsibilities
Provide day-to-day oversight and direction to Property Managers and onsite teams across assigned communities.
Establish consistent operating routines, site standards, and performance expectations that align with Elm Grove policies.
Conduct regular property visits/inspections, including curb appeal, unit condition, safety, and make-ready readiness.
Partner with maintenance leadership to ensure preventive maintenance, unit turns, vendor performance, and capital work are on track.
Financial Performance & Asset Support
Own portfolio performance to budget, including
NOI, occupancy, delinquency, bad debt, and controllable expenses .
Review and approve monthly financials, variance explanations, reforecasting, and action plans.
Ensure accurate rent roll management, pricing discipline, and revenue integrity (rent, fees, utilities, and other income).
Support annual budgeting, CAM/utility strategies (if applicable), and expense controls across the portfolio.
Leasing, Marketing & Resident Experience
Drive leasing performance through consistent sales expectations, traffic conversion, outreach, and reputation management.
Ensure teams follow lead management best practices and maintain high standards for tours, follow-up, and move-in readiness.
Elevate resident satisfaction through service standards, communication routines, and timely resolution of escalated issues.
Monitor renewals, retention strategies, and resident events/engagement as appropriate to the community.
Ensure adherence to all company policies and applicable federal/state/local requirements (Fair Housing, landlord-tenant, safety).
Oversee affordable program compliance where applicable (LIHTC, HUD, HOME, PBRA, vouchers) and ensure audit readiness.
Manage risk items: incident reporting, insurance claims coordination, safety inspections, vendor insurance/COIs, and documentation.
Support legal process oversight (notices, evictions, collections) in partnership with approved counsel and internal guidelines.
Recruit, onboard, coach, and develop high-performing property teams; maintain accountability through goals and performance plans.
Lead regular 1:1s, team check-ins, and training to reinforce Elm Grove standards and consistency.
Build a culture of ownership, urgency, service, and follow-through.
Reporting & Communication
Provide clear weekly/monthly portfolio reporting on KPIs, risks, staffing, major issues, and action plans.
Serve as a key communication bridge between onsite teams, maintenance, leadership, and ownership groups.
Qualifications Required
4+ years of multifamily property management experience, including multi-site or regional oversight.
Affordable housing compliance experience (LIHTC/HUD/HOME) and/or compliance certifications (COS, TCS, HCCP, etc.).
Demonstrated success improving occupancy, collections, resident satisfaction, and NOI performance.
Strong financial acumen: budgeting, variance analysis, expense control, and operational reporting.
Working knowledge of Fair Housing and residential landlord-tenant best practices.
Ability to travel locally throughout the Rochester–Dover area; reliable transportation required.
Proficiency with property management systems (e.g., Yardi, AppFolio, Entrata) and Microsoft Office/Google Workspace.
Preferred
Affordable housing compliance experience (LIHTC/HUD/HOME) and/or compliance certifications (COS, TCS, HCCP, etc.).
Experience with renovation/turnover acceleration, value-add execution, or capital project coordination.
Supervisory experience across multiple communities and roles (leasing, PM, maintenance).
Core Competencies
Financial & Operational Discipline
Coaching and Team Development
Resident Experience Focus
Compliance & Risk Management
Strong Communication & Documentation
Problem Solving and Prioritization
Full-time, field-based with regular travel between properties in the Rochester–Dover market.
Occasional evening/weekend availability may be needed for emergencies, staffing gaps, or critical leasing periods.
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