East Coast Toyota
Service Lane Manager – Toyota | Advisor Leadership | High Volume | $100K–$150K
East Coast Toyota, Carlstadt, New Jersey, us, 07072
High-volume, family-owned Toyota dealership in Wood-Ridge, NJ seeking an experienced Service Lane Manager to lead service advisors, drive process efficiency, improve profitability, and deliver a strong customer experience.
About the Dealership We are a family-owned Toyota dealership operating a high-volume service department with approximately 1,500 customer-pay repair orders per month, plus warranty work. We are expanding into a new, state-of-the-art facility and operate a fully digital, paperless, touchless service drive.
Our focus is on process, accountability, professionalism, and long-term customer relationships — not short-term wins.
Position Overview The Service Lane Manager is responsible for overseeing daily service lane operations and holding Service Advisors accountable to performance, process, and customer experience standards.
This role ensures:
Vehicles move through the service lane and shop efficiently
Customers’ time in the dealership is respected
Advisors consistently present recommended services professionally and confidently
Gross profit, RO efficiency, and sales performance meet expectations
This position requires a calm, confident leader who can coach, train, and support advisors while maintaining high standards — without arrogance or pressure tactics.
Key Responsibilities Advisor Leadership & Accountability
Lead, coach, and develop Service Advisors
Hold advisors accountable to sales performance, GP, and process compliance
Ensure consistent presentation of factory-recommended maintenance and repairs
Monitor individual and team performance metrics
Lane Flow & Operational Efficiency
Ensure vehicles move through the service lane and shop in a timely manner
Coordinate with shop leadership to manage workflow and reduce bottlenecks
Maximize RO efficiency while maintaining quality and customer satisfaction
Customer Experience & Objection Resolution
Support advisors in overcoming customer objections professionally
Assist with difficult customer situations when needed
Ensure recommendations are presented as value-based and educational, not aggressive
Performance & Profitability
Monitor and improve gross profit performance
Drive consistent maintenance and repair sales through proper process
Review RO trends, averages, and opportunities for improvement
Process & Technology
proper use of digital write-up, inspections, and communication tools
Maintain consistency in a fully digital, paperless service environment
What We’re Looking For
Prior Service Manager, Lane Manager, or Senior Advisor leadership experience
Strong understanding of dealership service KPIs (RO count, ELR, GP, CPI, hours per RO)
Ability to coach advisors to sell with confidence and integrity
Strong organizational and communication skills
Calm, professional leadership style
Ambitious, growth-minded, and process-driven
Compensation & Opportunity
Competitive compensation package: approximately $100,000–$150,000+ annually, based on experience and performance
Performance-based incentives tied to service department results
Stable, full-time leadership role
Ongoing training and professional development
(Compensation will align with experience, leadership scope, and performance impact.)
Why Join Us
Family-owned dealership with hands-on leadership
High-volume Toyota service operation
Brand-new facility and modern technology
Strong technician and advisor teams already in place
Opportunity to lead, improve, and grow a service operation the right way
Experienced service leaders who are ready to drive accountability, efficiency, and customer satisfaction in a professional, high-volume environment are encouraged to apply.
#J-18808-Ljbffr
About the Dealership We are a family-owned Toyota dealership operating a high-volume service department with approximately 1,500 customer-pay repair orders per month, plus warranty work. We are expanding into a new, state-of-the-art facility and operate a fully digital, paperless, touchless service drive.
Our focus is on process, accountability, professionalism, and long-term customer relationships — not short-term wins.
Position Overview The Service Lane Manager is responsible for overseeing daily service lane operations and holding Service Advisors accountable to performance, process, and customer experience standards.
This role ensures:
Vehicles move through the service lane and shop efficiently
Customers’ time in the dealership is respected
Advisors consistently present recommended services professionally and confidently
Gross profit, RO efficiency, and sales performance meet expectations
This position requires a calm, confident leader who can coach, train, and support advisors while maintaining high standards — without arrogance or pressure tactics.
Key Responsibilities Advisor Leadership & Accountability
Lead, coach, and develop Service Advisors
Hold advisors accountable to sales performance, GP, and process compliance
Ensure consistent presentation of factory-recommended maintenance and repairs
Monitor individual and team performance metrics
Lane Flow & Operational Efficiency
Ensure vehicles move through the service lane and shop in a timely manner
Coordinate with shop leadership to manage workflow and reduce bottlenecks
Maximize RO efficiency while maintaining quality and customer satisfaction
Customer Experience & Objection Resolution
Support advisors in overcoming customer objections professionally
Assist with difficult customer situations when needed
Ensure recommendations are presented as value-based and educational, not aggressive
Performance & Profitability
Monitor and improve gross profit performance
Drive consistent maintenance and repair sales through proper process
Review RO trends, averages, and opportunities for improvement
Process & Technology
proper use of digital write-up, inspections, and communication tools
Maintain consistency in a fully digital, paperless service environment
What We’re Looking For
Prior Service Manager, Lane Manager, or Senior Advisor leadership experience
Strong understanding of dealership service KPIs (RO count, ELR, GP, CPI, hours per RO)
Ability to coach advisors to sell with confidence and integrity
Strong organizational and communication skills
Calm, professional leadership style
Ambitious, growth-minded, and process-driven
Compensation & Opportunity
Competitive compensation package: approximately $100,000–$150,000+ annually, based on experience and performance
Performance-based incentives tied to service department results
Stable, full-time leadership role
Ongoing training and professional development
(Compensation will align with experience, leadership scope, and performance impact.)
Why Join Us
Family-owned dealership with hands-on leadership
High-volume Toyota service operation
Brand-new facility and modern technology
Strong technician and advisor teams already in place
Opportunity to lead, improve, and grow a service operation the right way
Experienced service leaders who are ready to drive accountability, efficiency, and customer satisfaction in a professional, high-volume environment are encouraged to apply.
#J-18808-Ljbffr