Caesars Sportsbook & Casino
Sportsbook Supervisor - Full Time (AVI)
Caesars Sportsbook & Casino, Laughlin, Nevada, us, 89028
Sportsbook Supervisor - Full Time (AVI)
Job Description
William Hill, America's leading sports book provider, has an immediate opening at its sports book. Do you love interacting with the public? Thrive in a fast‑paced work environment? If you answered yes, keep on reading. Reporting to the District Manager, you will be the face of our retail operation. By providing a high level of customer service to both regulars and novice bettors, you will ensure everyone feels welcome and help advise and answer customer questions to support responsible sports wagering.
What You Will Do
Help the Book Manager become aware of operational information that maximizes the profitability of the sports book.
Manage the operational cost of the sports book, focusing on labor costs and inventory management/control.
Hold regular meetings with sports book leadership to develop strategic initiatives for promotion of the sports book.
Mentor employees to become better ticket writers.
Drive and motivate the staff to deliver a high level of customer service to both regular customers and novice bettors.
Handle escalated customer complaints/issues as needed.
Ensure that the sports book staff operates in compliance with all company and state gaming agency rules and regulations.
What You Will Need
Prior work experience in a sports book is highly preferred.
Ability to motivate, lead, and mentor staff members.
Strong communication skills, both written and verbal.
Professional appearance and demeanor.
Self‑starter attitude that shows initiative.
Committed to delivering a high level of customer service.
Physical Requirements
Must be able to stand for extended periods of time.
Must be able to lift, pull or push 25 lbs.
Must be able to write for extended periods of time.
Must be able to twist, bend or reach with no significant boundaries.
This position may be exposed to a smoke‑filled environment.
About Us At Caesars Digital, we don’t just play the game — we set the standard. As a proud part of Caesars Entertainment, the world’s premier gaming company with more than 80 years of sports betting leadership, Caesars Digital is blazing the trail in digital innovation, customer experience and industry excellence.
Seniority level Mid‑Senior level
Employment type Full‑time
Job function Other
Industries Gambling Facilities and Casinos, Entertainment Providers, and IT Services and IT Consulting
#J-18808-Ljbffr
What You Will Do
Help the Book Manager become aware of operational information that maximizes the profitability of the sports book.
Manage the operational cost of the sports book, focusing on labor costs and inventory management/control.
Hold regular meetings with sports book leadership to develop strategic initiatives for promotion of the sports book.
Mentor employees to become better ticket writers.
Drive and motivate the staff to deliver a high level of customer service to both regular customers and novice bettors.
Handle escalated customer complaints/issues as needed.
Ensure that the sports book staff operates in compliance with all company and state gaming agency rules and regulations.
What You Will Need
Prior work experience in a sports book is highly preferred.
Ability to motivate, lead, and mentor staff members.
Strong communication skills, both written and verbal.
Professional appearance and demeanor.
Self‑starter attitude that shows initiative.
Committed to delivering a high level of customer service.
Physical Requirements
Must be able to stand for extended periods of time.
Must be able to lift, pull or push 25 lbs.
Must be able to write for extended periods of time.
Must be able to twist, bend or reach with no significant boundaries.
This position may be exposed to a smoke‑filled environment.
About Us At Caesars Digital, we don’t just play the game — we set the standard. As a proud part of Caesars Entertainment, the world’s premier gaming company with more than 80 years of sports betting leadership, Caesars Digital is blazing the trail in digital innovation, customer experience and industry excellence.
Seniority level Mid‑Senior level
Employment type Full‑time
Job function Other
Industries Gambling Facilities and Casinos, Entertainment Providers, and IT Services and IT Consulting
#J-18808-Ljbffr