Labcorp
Cust Svc Support Rep-11am-8pm EST Remote (Patient Customer Service)
Labcorp, Burlington, North Carolina, United States, 27215
Cust Svc Support Rep-11am-8pm EST Remote (Patient Customer Service)
– Labcorp
Job Overview Labcorp is part of a journey to accelerate life‑changing healthcare breakthroughs and improve the delivery of care. This position is in our Patient Billing Customer Service department within the Revenue Cycle Management Division. The role focuses on delivering excellent customer experiences and continuous improvement in patient billing issues.
Responsibilities
Answer 80+ inbound calls per day from patients, doctor’s office, and/or private insurance carriers.
Initiate payment plans for patients for outstanding balances.
Routinely utilize multiple resources to resolve patient inquiries while on the phone.
Maintain performance goals.
Become proficient with processes after completing a structured training program.
Knowledge, Skills & Abilities
Work and learn in a fast‑paced environment.
Attention to detail.
Perform successfully in a team environment.
Excellent organization skills.
Proficiency navigating multiple computer screens and applications.
Alpha‑numeric data entry proficiency.
Excellent communication skills.
Qualifications
High school diploma or equivalent required.
Minimum 1+ year work experience required.
Previous work in medical billing, customer service, insurance claims, EOB, call center, fast‑paced environment strongly preferred.
Previous work in high‑volume call environment with several computer windows open highly desirable.
Previous interaction with patients regarding medical information strongly preferred.
Technical / Other Requirements
Internet download speed of at least 50 megabytes per second.
Ability to connect equipment to router/modem with Ethernet cord (no Wi‑Fi, mobile routers, or mobile hotspot with Ethernet port).
Dedicated area to perform duties without interference.
Ability to manage time and tasks independently while maintaining productivity.
Benefits & Compensation
Work from home opportunity.
Quarterly variable bonus potential.
Generous paid time off.
Medical, vision and dental insurance options.
Flexible spending accounts.
401(k) and employee stock purchase plans.
No charge lab testing.
Fitness reimbursement program.
And many more incentives.
Shift Information Monday‑Friday; 11 am‑8 pm EST (10 am‑7 pm CST, 9 am‑6 pm MST, 8 am‑5 pm PST). 2nd shift differential pay for EST.
During training, hours will be 9 am‑6 pm EST.
Application Application window closes: 12/31/2025. Pay range: $17.75‑$21.00 per hour.
EEO Statement Labcorp is an equal opportunity employer. Labcorp strives for inclusion and belonging in the workforce and does not tolerate harassment or discrimination of any kind. We make employment decisions based on the needs of our business and the qualifications and merit of the individual. Qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, sex (including pregnancy, childbirth, or related medical conditions), family or parental status, marital, civil union or domestic partnership status, sexual orientation, gender identity, gender expression, personal appearance, age, veteran status, disability, genetic information, or any other legally protected characteristic. Additionally, all qualified applicants with arrest or conviction records will be considered for employment in accordance with applicable law.
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– Labcorp
Job Overview Labcorp is part of a journey to accelerate life‑changing healthcare breakthroughs and improve the delivery of care. This position is in our Patient Billing Customer Service department within the Revenue Cycle Management Division. The role focuses on delivering excellent customer experiences and continuous improvement in patient billing issues.
Responsibilities
Answer 80+ inbound calls per day from patients, doctor’s office, and/or private insurance carriers.
Initiate payment plans for patients for outstanding balances.
Routinely utilize multiple resources to resolve patient inquiries while on the phone.
Maintain performance goals.
Become proficient with processes after completing a structured training program.
Knowledge, Skills & Abilities
Work and learn in a fast‑paced environment.
Attention to detail.
Perform successfully in a team environment.
Excellent organization skills.
Proficiency navigating multiple computer screens and applications.
Alpha‑numeric data entry proficiency.
Excellent communication skills.
Qualifications
High school diploma or equivalent required.
Minimum 1+ year work experience required.
Previous work in medical billing, customer service, insurance claims, EOB, call center, fast‑paced environment strongly preferred.
Previous work in high‑volume call environment with several computer windows open highly desirable.
Previous interaction with patients regarding medical information strongly preferred.
Technical / Other Requirements
Internet download speed of at least 50 megabytes per second.
Ability to connect equipment to router/modem with Ethernet cord (no Wi‑Fi, mobile routers, or mobile hotspot with Ethernet port).
Dedicated area to perform duties without interference.
Ability to manage time and tasks independently while maintaining productivity.
Benefits & Compensation
Work from home opportunity.
Quarterly variable bonus potential.
Generous paid time off.
Medical, vision and dental insurance options.
Flexible spending accounts.
401(k) and employee stock purchase plans.
No charge lab testing.
Fitness reimbursement program.
And many more incentives.
Shift Information Monday‑Friday; 11 am‑8 pm EST (10 am‑7 pm CST, 9 am‑6 pm MST, 8 am‑5 pm PST). 2nd shift differential pay for EST.
During training, hours will be 9 am‑6 pm EST.
Application Application window closes: 12/31/2025. Pay range: $17.75‑$21.00 per hour.
EEO Statement Labcorp is an equal opportunity employer. Labcorp strives for inclusion and belonging in the workforce and does not tolerate harassment or discrimination of any kind. We make employment decisions based on the needs of our business and the qualifications and merit of the individual. Qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, sex (including pregnancy, childbirth, or related medical conditions), family or parental status, marital, civil union or domestic partnership status, sexual orientation, gender identity, gender expression, personal appearance, age, veteran status, disability, genetic information, or any other legally protected characteristic. Additionally, all qualified applicants with arrest or conviction records will be considered for employment in accordance with applicable law.
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