American Parking & Services
Senior Guest Service Manager - Birmingham AL
American Parking & Services, El Paso, Texas, United States
Senior Guest Service Manager - Birmingham AL
Join to apply for the
Senior Guest Service Manager - Birmingham AL
role at
American Parking & Services .
Position Summary . The Senior Guest Service Manager oversees valet operations across multiple locations or high‑volume properties, ensuring exceptional service, operational efficiency, and strong team leadership. Manage staff, optimize workflows, maintain client relationships, and ensure compliance with company policies and safety regulations, serving as the main point of contact for property owners, hotel management, and executive leadership.
Primary Objective To lead and manage valet operations by delivering outstanding guest service, optimizing efficiency, and driving financial performance. Focus on staff development, operational excellence, and customer satisfaction while continuously improving service quality and business growth.
Duties and Responsibilities
Client Relationship Management – Serve as the primary contact for each property, ensuring contractual obligations are met while fostering open communication and building trust with stakeholders.
Daily Operational Oversight – Manage scheduling, staffing, and quality assurance; conduct regular site visits to identify and resolve issues, maintain equipment, and uphold consistent customer service standards.
Financial and Administrative Tasks – Monitor site‑level revenue, payroll, and expenses; work with the Regional Director on cost control and accurate record‑keeping.
Team Supervision and Training – Recruit, train, and coach hourly associates; set clear performance expectations and enforce company policies to support employee satisfaction and excellent service.
Communication and Reporting – Provide regular updates to management through reports on progress, challenges, and account needs; use personal devices as needed for emergencies.
Travel and Communication – Travel may be required for site visits and new account launches; provide consistent updates and performance insights.
Supervisory Responsibilities – Involve staff in planning and decision‑making; maintain an open and accessible leadership style and promote a culture of quality.
Additional Responsibilities – Support the company’s overall operational and financial objectives; attend required staff meetings and complete assigned training modules; work flexible hours when needed.
Competency/Qualifications
Education/Experience
– High school diploma or GED required; at least five years of supervisory experience in parking, hospitality, or a similar customer service field. Additional training or certifications in leadership or business management beneficial.
Certificates and Licenses
– A valid driver’s license and reliable transportation required; maintain an acceptable motor vehicle record. Pass and maintain a clean background check.
Hospitality, Customer Service, and Communication
– Provide exceptional guest service through professional communication and personalized assistance.
Advanced Client Management Skills
– Build strong relationships; coordinate across locations and anticipate client needs.
Strong Analytical and Problem‑Solving Abilities
– Analyze revenue and payroll, identify discrepancies, and develop solutions.
Effective Training and Leadership Skills
– Provide coaching, build strong teams, and ensure consistent operations across multiple sites.
Payroll Management
– Manage payroll with a focus on scheduling and overtime control.
Physical Demands
– Ability to stand, walk, lift moderate weights; good vision for on‑site awareness.
Cell Phone Use
– Employees may be required to use personal cell phones for work‑related communication; reimbursement follows company policy.
Compensation Starting $55,000 – $70,000 plus bonus opportunities. Rates can vary by market and experience.
Benefits
Health benefits – Medical, vision, and dental insurance upon eligibility.
401(k) upon eligibility.
Supplemental insurance – Life and critical illness.
Bonus opportunities.
Internal leadership development program.
Paid time off and paid training.
Tuition assistance through Bellevue University – Up to $5,250 per year.
Nationwide discounts through Perks at Work.
Military‑friendly employer.
How to Apply If this opportunity aligns with your skills and interests, apply today by filling out our mobile‑friendly company application. We look forward to hearing from you!
Equal Employment Opportunity (EEO) Statement Parking Management Company is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, disability, age, or veteran status.
ADA and Equal Employment Opportunity (EEO) Compliance Parking Management Company will make reasonable accommodations in compliance with the Americans with Disabilities Act of 1990 and ensure equal employment opportunity.
Additional Information PMC is compliant with all state specific required and FMLA paid leave requirements, such as sick leave, state paid family leave, etc. This position is classified as exempt under the Fair Labor Standards Act (FLSA); employees are not eligible for overtime pay for hours worked beyond 40 in a workweek.
Seniority Level Mid‑Senior level
Employment Type Other
Job Function Other
Industries Retail
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Senior Guest Service Manager - Birmingham AL
role at
American Parking & Services .
Position Summary . The Senior Guest Service Manager oversees valet operations across multiple locations or high‑volume properties, ensuring exceptional service, operational efficiency, and strong team leadership. Manage staff, optimize workflows, maintain client relationships, and ensure compliance with company policies and safety regulations, serving as the main point of contact for property owners, hotel management, and executive leadership.
Primary Objective To lead and manage valet operations by delivering outstanding guest service, optimizing efficiency, and driving financial performance. Focus on staff development, operational excellence, and customer satisfaction while continuously improving service quality and business growth.
Duties and Responsibilities
Client Relationship Management – Serve as the primary contact for each property, ensuring contractual obligations are met while fostering open communication and building trust with stakeholders.
Daily Operational Oversight – Manage scheduling, staffing, and quality assurance; conduct regular site visits to identify and resolve issues, maintain equipment, and uphold consistent customer service standards.
Financial and Administrative Tasks – Monitor site‑level revenue, payroll, and expenses; work with the Regional Director on cost control and accurate record‑keeping.
Team Supervision and Training – Recruit, train, and coach hourly associates; set clear performance expectations and enforce company policies to support employee satisfaction and excellent service.
Communication and Reporting – Provide regular updates to management through reports on progress, challenges, and account needs; use personal devices as needed for emergencies.
Travel and Communication – Travel may be required for site visits and new account launches; provide consistent updates and performance insights.
Supervisory Responsibilities – Involve staff in planning and decision‑making; maintain an open and accessible leadership style and promote a culture of quality.
Additional Responsibilities – Support the company’s overall operational and financial objectives; attend required staff meetings and complete assigned training modules; work flexible hours when needed.
Competency/Qualifications
Education/Experience
– High school diploma or GED required; at least five years of supervisory experience in parking, hospitality, or a similar customer service field. Additional training or certifications in leadership or business management beneficial.
Certificates and Licenses
– A valid driver’s license and reliable transportation required; maintain an acceptable motor vehicle record. Pass and maintain a clean background check.
Hospitality, Customer Service, and Communication
– Provide exceptional guest service through professional communication and personalized assistance.
Advanced Client Management Skills
– Build strong relationships; coordinate across locations and anticipate client needs.
Strong Analytical and Problem‑Solving Abilities
– Analyze revenue and payroll, identify discrepancies, and develop solutions.
Effective Training and Leadership Skills
– Provide coaching, build strong teams, and ensure consistent operations across multiple sites.
Payroll Management
– Manage payroll with a focus on scheduling and overtime control.
Physical Demands
– Ability to stand, walk, lift moderate weights; good vision for on‑site awareness.
Cell Phone Use
– Employees may be required to use personal cell phones for work‑related communication; reimbursement follows company policy.
Compensation Starting $55,000 – $70,000 plus bonus opportunities. Rates can vary by market and experience.
Benefits
Health benefits – Medical, vision, and dental insurance upon eligibility.
401(k) upon eligibility.
Supplemental insurance – Life and critical illness.
Bonus opportunities.
Internal leadership development program.
Paid time off and paid training.
Tuition assistance through Bellevue University – Up to $5,250 per year.
Nationwide discounts through Perks at Work.
Military‑friendly employer.
How to Apply If this opportunity aligns with your skills and interests, apply today by filling out our mobile‑friendly company application. We look forward to hearing from you!
Equal Employment Opportunity (EEO) Statement Parking Management Company is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, disability, age, or veteran status.
ADA and Equal Employment Opportunity (EEO) Compliance Parking Management Company will make reasonable accommodations in compliance with the Americans with Disabilities Act of 1990 and ensure equal employment opportunity.
Additional Information PMC is compliant with all state specific required and FMLA paid leave requirements, such as sick leave, state paid family leave, etc. This position is classified as exempt under the Fair Labor Standards Act (FLSA); employees are not eligible for overtime pay for hours worked beyond 40 in a workweek.
Seniority Level Mid‑Senior level
Employment Type Other
Job Function Other
Industries Retail
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