Stirlinghonda
BENEFITS
7 paid Holidays
Medical, Dental and vision package
401k retirement options
Paid vacation after 1 year of employment
Employee discounts
PAY
This is a base plus commission position with the potential to earn $60,000 to $80,000 per year
SUMMARY An Automotive Service Advisor sells and schedules needed service work in the service department.
ESSENTIAL DUTIES
Schedules service appointments. Obtains customer and vehicle data prior to arrival when possible.
Greets customers in a timely, friendly manner and obtains vehicle information.
Writes up customer's vehicle problems accurately and clearly on repair order.
Refers to service history, inspects vehicle, and recommends additional needed service.
Advise customers on the care of their cars and the value of maintaining their vehicles in accordance with manufacturers' specifications.
Provides a complete and accurate written cost estimate for labor and parts.
Establishes "promised time." Checks with dispatcher, if necessary.
Notifies dispatcher of incoming work.
Checks on progress of repair throughout the day. Contacts customers regarding any changes in the estimate or promised time, explains cost and time requirements in detail, and gets proper authorization before any additional repairs are performed.
Reviews repair orders to ensure that work is completed, and additional work and authorization is noted. Closes repair order as appropriate.
Keeps service department forms, menus and pricing guides up-to-date.
Explains completed work and all charges to customers.
Implements a quality control process to eliminate comebacks.
Maintains high customer satisfaction standards.
Obtaining and keeping 95% or better CSE score
MARGINAL DUTIES
Being a team player
Ability to work in a fast-paced environment
Effective Communicator
Other duties as assigned
#J-18808-Ljbffr
7 paid Holidays
Medical, Dental and vision package
401k retirement options
Paid vacation after 1 year of employment
Employee discounts
PAY
This is a base plus commission position with the potential to earn $60,000 to $80,000 per year
SUMMARY An Automotive Service Advisor sells and schedules needed service work in the service department.
ESSENTIAL DUTIES
Schedules service appointments. Obtains customer and vehicle data prior to arrival when possible.
Greets customers in a timely, friendly manner and obtains vehicle information.
Writes up customer's vehicle problems accurately and clearly on repair order.
Refers to service history, inspects vehicle, and recommends additional needed service.
Advise customers on the care of their cars and the value of maintaining their vehicles in accordance with manufacturers' specifications.
Provides a complete and accurate written cost estimate for labor and parts.
Establishes "promised time." Checks with dispatcher, if necessary.
Notifies dispatcher of incoming work.
Checks on progress of repair throughout the day. Contacts customers regarding any changes in the estimate or promised time, explains cost and time requirements in detail, and gets proper authorization before any additional repairs are performed.
Reviews repair orders to ensure that work is completed, and additional work and authorization is noted. Closes repair order as appropriate.
Keeps service department forms, menus and pricing guides up-to-date.
Explains completed work and all charges to customers.
Implements a quality control process to eliminate comebacks.
Maintains high customer satisfaction standards.
Obtaining and keeping 95% or better CSE score
MARGINAL DUTIES
Being a team player
Ability to work in a fast-paced environment
Effective Communicator
Other duties as assigned
#J-18808-Ljbffr