Hand & Stone Massage and Facial Spa
General Manager in Training - Langhorne
Hand & Stone Massage and Facial Spa, Langhorne, Pennsylvania, United States
General Manager in Training (GMIT)
Hand & Stone Massage and Facial Spa Langhorne located at 512 N Oxford Valley Rd, Langhorne, PA 19047 is seeking a dynamic spa leader. The ideal candidate has 1–3 years of leadership experience, is a self‑starter, and excels in driving sales while fostering a positive team environment.
Benefits
401(k)
401(k) matching
Bonus based on performance
Dental insurance
Employee discounts
Health insurance
Opportunity for advancement
Paid time off
Training & development
Vision insurance
Compensation Package We offer a competitive compensation package designed to reward your contributions and drive your success. With a competitive hourly base rate, uncapped commissions, and a lucrative bonus structure, our GMITs earn an average annual compensation up to $45,000, depending on performance.
Hourly rate: $17.00 - $21.00 per hour.
As a General Manager in Training, you will
Successfully achieve all performance-based goals set by spa leadership and the company on a consistent basis.
Successfully lead the front desk team to exceed all sales and performance goals.
Provide an exceptional experience to all guests and valued members, as measured by our Service Level Standard scores.
Oversee and manage daily operations of the front desk.
Assist the General Manager in managing the daily operations of the business.
Train, monitor, and coach teams, including in-the-moment coaching.
Assist in recruiting, onboarding, and training all new hires at the front desk.
Maintain a detailed knowledge of our service menu and educate clients on the benefits of specific services and enhancements.
Passionately promote sales, promotions, and events.
Uphold spa cleanliness standards.
Perform administrative functions in conjunction with the General Manager, including sales reporting, register operations, cash handling, etc.
The GMIT has a varied schedule including weekend, daytime, evening, and holiday hourly schedules, and flexible availability is preferred.
Role Requirements
Passion for people and providing excellent service.
Ability to work flexible hours including nights, weekends and some holidays.
Ability to occasionally travel for training, conferences, or other business-related activities.
Excellent verbal and written communication skills.
A fast learner with a positive attitude.
Computer proficiency including MS Office and Google Docs/Sheets; knowledge of Zenoti or similar appointment systems is a plus.
A strong team player with the ability to work independently.
Exceptional organizational skills, including attention to detail and multitasking.
Critical thinking skills, including customer conflict resolution.
I acknowledge that I am applying for employment with an independently owned and operated Hand & Stone franchisee, a separate company and employer from Hand & Stone Franchise Corp. and any of its affiliates or subsidiaries. I understand that each independent franchisee is solely responsible for all decisions relating to employees, including and without limitation hiring and termination, benefits, compensation, day-to-day activities, and terms or conditions of employment. Hand & Stone Franchise Corp. does not accept, review, or store my application. Any questions about my application or the hiring process must be directed to the locally owned and operated Hand & Stone franchisee.
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Benefits
401(k)
401(k) matching
Bonus based on performance
Dental insurance
Employee discounts
Health insurance
Opportunity for advancement
Paid time off
Training & development
Vision insurance
Compensation Package We offer a competitive compensation package designed to reward your contributions and drive your success. With a competitive hourly base rate, uncapped commissions, and a lucrative bonus structure, our GMITs earn an average annual compensation up to $45,000, depending on performance.
Hourly rate: $17.00 - $21.00 per hour.
As a General Manager in Training, you will
Successfully achieve all performance-based goals set by spa leadership and the company on a consistent basis.
Successfully lead the front desk team to exceed all sales and performance goals.
Provide an exceptional experience to all guests and valued members, as measured by our Service Level Standard scores.
Oversee and manage daily operations of the front desk.
Assist the General Manager in managing the daily operations of the business.
Train, monitor, and coach teams, including in-the-moment coaching.
Assist in recruiting, onboarding, and training all new hires at the front desk.
Maintain a detailed knowledge of our service menu and educate clients on the benefits of specific services and enhancements.
Passionately promote sales, promotions, and events.
Uphold spa cleanliness standards.
Perform administrative functions in conjunction with the General Manager, including sales reporting, register operations, cash handling, etc.
The GMIT has a varied schedule including weekend, daytime, evening, and holiday hourly schedules, and flexible availability is preferred.
Role Requirements
Passion for people and providing excellent service.
Ability to work flexible hours including nights, weekends and some holidays.
Ability to occasionally travel for training, conferences, or other business-related activities.
Excellent verbal and written communication skills.
A fast learner with a positive attitude.
Computer proficiency including MS Office and Google Docs/Sheets; knowledge of Zenoti or similar appointment systems is a plus.
A strong team player with the ability to work independently.
Exceptional organizational skills, including attention to detail and multitasking.
Critical thinking skills, including customer conflict resolution.
I acknowledge that I am applying for employment with an independently owned and operated Hand & Stone franchisee, a separate company and employer from Hand & Stone Franchise Corp. and any of its affiliates or subsidiaries. I understand that each independent franchisee is solely responsible for all decisions relating to employees, including and without limitation hiring and termination, benefits, compensation, day-to-day activities, and terms or conditions of employment. Hand & Stone Franchise Corp. does not accept, review, or store my application. Any questions about my application or the hiring process must be directed to the locally owned and operated Hand & Stone franchisee.
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