Customer Care & Experience Manager

A leading information services provider seeks a Customer Care Manager to oversee the call center's daily operations, ensuring exceptional customer experiences. The role requires at least 5 years of customer care leadership experience and a Bachelor's degree. Responsibilities include strategic management, mentoring team members, and optimizing performance metrics. The ideal candidate will demonstrate strong communication and problem-solving skills, driving a customer-first culture. This is a full-time position based in Brooklyn Heights, Ohio. #J-18808-Ljbffr