Customer Care Lead & FCR Coach

A leading information services company is looking for a Customer Care Supervisor to lead and develop their call center team. This mid-senior level role emphasizes improving First Contact Resolution and includes responsibilities such as coaching, quality assurance, and performance management. The ideal candidate will have 3-5 years in customer service roles, with strong leadership and problem-solving skills. This full-time position is based in Brooklyn Heights, Ohio, offering a dynamic work environment focused on customer-centric success. #J-18808-Ljbffr