Mountain West Bank
Join to apply for the
Customer Service Manager
role at
Mountain West Bank .
About The Role Want to work for a company that cares about its community and its employees? We strive to succeed in business while also being valuable and compassionate neighbors. We believe in making the place we live and work better every day. Come find your passion with us! Mountain West Bank. Today. Tomorrow. Together.
Looking for a challenging and rewarding career, while giving back to your community? Look no further! At Mountain West Bank we are more than a job, we take pride in our company and culture by celebrating our employees, offering excellent benefits and giving back to the communities we serve. We grow our people and promote from within as a standard practice. We are looking for a motivated
Customer Service Manager
(CSM) for our Meridian Financial Center in Meridian, ID.
The Customer Service Manager is responsible for ensuring that customers receive consistently high-quality customer service in all aspects of their financial services as well as assisting to acquire and retain core deposit accounts. The CSM will develop branch teller staff into highly proficient individuals in customer service, selling and cross-selling accounts, services, and technical knowledge. The CSM represents the Bank in which the office is located through community activity and volunteerism and is responsible for leading and motivating the branch teller staff to increase profitability, growth, and productivity.
This is a full time (40 hrs./wk) position, must have availability from 8:15AM-6:15PM Monday-Friday and possibly 9:00-2:00 Saturdays. Nights and all major Holidays off (paid). Rate of pay depends on experience.
Duties and Responsibilities
Ensure through training, personal example, and work atmosphere that all operational staff maintain a professional, courteous demeanor and provide customer service of the highest quality at all times.
Supervise and instruct Teller staff according to established policies and procedures and accepted standards. Assign duties to meet workload fluctuations. Direct training of subordinate staff including remedial training when needed.
Answer customer inquiries and resolve problems regarding operational and depository matters. Provide assistance to customers who need help with their account. Determine account and service needs of customers and prospective customers, referring them to the appropriate person for follow up and close of sale.
Oversee the courier process, work with couriers, prepare bags, and ensure all documentation is completed, filed, and retained.
Ensure that proper records are maintained, and that safeguards and systems are in place for retention and storage as needed. Responsible for the training of personnel and maintenance of proper security procedures according to established Bank policy.
Responsible for the preparation and submission of branch certifications, monthly operational reports, etc.
Maintain internal audit functions within branch operations. Report potential losses, fraud, kiting, embezzlement, etc. in a timely manner to the proper authority.
Assist the Tellers in the performance of their duties and responsibilities including training them in the procedures related to their position, providing additional training if needed.
Ensure the staff understands the standards and expectations of the Bank’s High-Performance Growth (HPG) program, the referral process and the Tell-a-Friend program. Coaches staff on use of HPG skills including the HPG 8-step process.
Must comply with applicable laws and regulations, including the Bank Secrecy Act, the Patriot Act, and the Office of Foreign Assets Control.
About You - Position Requirements / Qualifications
High school diploma or equivalent
3 years of retail banking experience
Previous supervisory experience or documented supervisory training
Good knowledge of banking compliance, policies, and procedures
Excellent customer service skills
Advanced communication and interpersonal skills
Excellent math skills
Computer skills
Preferred Knowledge, Skill, Ability
Prior financial and cash handling experience
Jack Henry core processing software
Previous knowledge of MWB products and services
Work Environment Must be able to routinely perform work indoors in climate-controlled shared work area with moderate noise level.
Physical Demands Physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
What We Offer - Compensation & Benefits Starting salary is dependent upon relevant experience and may vary based on the geographic location of the position. We offer an extensive benefits package that includes, but is not limited to medical, dental, vision, and life insurance. Coverage is available to employees and their eligible dependents in accordance with our written plan documents. You may also be eligible for a health savings account option, an Employee Assistance Program (EAP), a health rewards program, a retirement savings plan, including 401(k) and Profit-Sharing plans, short and long-term disability benefits, education and training benefits, and discounts on banking products and services. We also offer a generous Paid Time Off (PTO) plan and paid holidays.
Equal Opportunity Employer We are an Equal Opportunity Employer and qualified applicants, or employees will receive consideration for employment without regard to race, color, religion, national origin, sex, pregnancy, sexual orientation, gender identity, mental or physical disability, genetic information, protected veteran status, or any other category protected by applicable federal, state, or local laws. Glacier Bancorp, Inc. does not sponsor applicants for work visas. All applicants must be legally authorized to work in the US. No Recruiters or unsolicited agency referrals please.
Seniority level Mid-Senior level
Employment type Full-time
Job function Other
#J-18808-Ljbffr
Customer Service Manager
role at
Mountain West Bank .
About The Role Want to work for a company that cares about its community and its employees? We strive to succeed in business while also being valuable and compassionate neighbors. We believe in making the place we live and work better every day. Come find your passion with us! Mountain West Bank. Today. Tomorrow. Together.
Looking for a challenging and rewarding career, while giving back to your community? Look no further! At Mountain West Bank we are more than a job, we take pride in our company and culture by celebrating our employees, offering excellent benefits and giving back to the communities we serve. We grow our people and promote from within as a standard practice. We are looking for a motivated
Customer Service Manager
(CSM) for our Meridian Financial Center in Meridian, ID.
The Customer Service Manager is responsible for ensuring that customers receive consistently high-quality customer service in all aspects of their financial services as well as assisting to acquire and retain core deposit accounts. The CSM will develop branch teller staff into highly proficient individuals in customer service, selling and cross-selling accounts, services, and technical knowledge. The CSM represents the Bank in which the office is located through community activity and volunteerism and is responsible for leading and motivating the branch teller staff to increase profitability, growth, and productivity.
This is a full time (40 hrs./wk) position, must have availability from 8:15AM-6:15PM Monday-Friday and possibly 9:00-2:00 Saturdays. Nights and all major Holidays off (paid). Rate of pay depends on experience.
Duties and Responsibilities
Ensure through training, personal example, and work atmosphere that all operational staff maintain a professional, courteous demeanor and provide customer service of the highest quality at all times.
Supervise and instruct Teller staff according to established policies and procedures and accepted standards. Assign duties to meet workload fluctuations. Direct training of subordinate staff including remedial training when needed.
Answer customer inquiries and resolve problems regarding operational and depository matters. Provide assistance to customers who need help with their account. Determine account and service needs of customers and prospective customers, referring them to the appropriate person for follow up and close of sale.
Oversee the courier process, work with couriers, prepare bags, and ensure all documentation is completed, filed, and retained.
Ensure that proper records are maintained, and that safeguards and systems are in place for retention and storage as needed. Responsible for the training of personnel and maintenance of proper security procedures according to established Bank policy.
Responsible for the preparation and submission of branch certifications, monthly operational reports, etc.
Maintain internal audit functions within branch operations. Report potential losses, fraud, kiting, embezzlement, etc. in a timely manner to the proper authority.
Assist the Tellers in the performance of their duties and responsibilities including training them in the procedures related to their position, providing additional training if needed.
Ensure the staff understands the standards and expectations of the Bank’s High-Performance Growth (HPG) program, the referral process and the Tell-a-Friend program. Coaches staff on use of HPG skills including the HPG 8-step process.
Must comply with applicable laws and regulations, including the Bank Secrecy Act, the Patriot Act, and the Office of Foreign Assets Control.
About You - Position Requirements / Qualifications
High school diploma or equivalent
3 years of retail banking experience
Previous supervisory experience or documented supervisory training
Good knowledge of banking compliance, policies, and procedures
Excellent customer service skills
Advanced communication and interpersonal skills
Excellent math skills
Computer skills
Preferred Knowledge, Skill, Ability
Prior financial and cash handling experience
Jack Henry core processing software
Previous knowledge of MWB products and services
Work Environment Must be able to routinely perform work indoors in climate-controlled shared work area with moderate noise level.
Physical Demands Physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
What We Offer - Compensation & Benefits Starting salary is dependent upon relevant experience and may vary based on the geographic location of the position. We offer an extensive benefits package that includes, but is not limited to medical, dental, vision, and life insurance. Coverage is available to employees and their eligible dependents in accordance with our written plan documents. You may also be eligible for a health savings account option, an Employee Assistance Program (EAP), a health rewards program, a retirement savings plan, including 401(k) and Profit-Sharing plans, short and long-term disability benefits, education and training benefits, and discounts on banking products and services. We also offer a generous Paid Time Off (PTO) plan and paid holidays.
Equal Opportunity Employer We are an Equal Opportunity Employer and qualified applicants, or employees will receive consideration for employment without regard to race, color, religion, national origin, sex, pregnancy, sexual orientation, gender identity, mental or physical disability, genetic information, protected veteran status, or any other category protected by applicable federal, state, or local laws. Glacier Bancorp, Inc. does not sponsor applicants for work visas. All applicants must be legally authorized to work in the US. No Recruiters or unsolicited agency referrals please.
Seniority level Mid-Senior level
Employment type Full-time
Job function Other
#J-18808-Ljbffr