Eastern Communications Ltd.
Eastern Communications Ltd. provided pay range
This range is provided by Eastern Communications Ltd. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.
Base pay range $21.50/hr - $29.00/hr
Company Overview RACOM was established in 1972 and designs, sells, installs, and maintains all of the technologies used in the “second half of the 911 response equation” — from the time an emergency dispatcher answers a 911 call to the time police, fire and ambulances arrive on scene, supporting specialized phone systems, pagers, radios, and voice recorders to warning lights and sirens. RACOM has earned its exceptional reputation for delivering the highest quality products and services over its 40+ year history. In February 2023, Eastern Communications acquired RACOM corporation, and now comprises 250 employees across 17 locations nationwide.
Job Description The Facilities Coordinator is responsible for managing the day-to-day operations of the assigned service center, ensuring a well-maintained, organized, and efficiently functioning facility. This role requires excellent organizational, customer service, and sales skills to support the company's objectives and contribute to local revenue growth.
Responsibilities
Oversee the daily operations of the service center, including opening and closing procedures, facility maintenance, security, and customer service
Manage customer walk-ins, phone calls, and service requests, routing them to the appropriate personnel as needed and maintaining a log of inquiries and resolutions
Coordinate with the Service Manager to address any facility-related issues that may impact service operations, including equipment maintenance and storage
On a daily basis, coordinate with the Service Manager to aggregate all service‑identified sales opportunities for processing either by the Facilities Coordinator, or for escalation to the Regional Service Development Manager
Prepare and issue quotes for customers, working closely with the Regional Service Development Manager to identify opportunities for local sales growth and follow up on leads and referrals
Coordinate all billing activities and transactions with respect to non‑project related billing within local service area – interact with finance team personnel as appropriate
Consistently maintain and monitor open customer requirements (e.g. parts orders, service tickets, etc) to ensure ongoing customer satisfaction and eliminate possibility of any customer requirements “falling through the cracks”
Process all service‑identified or customer walk‑in RMAs, parts quotes, and processing of straightforward orders, escalating to the Regional Service Development Manager when follow‑on technical sales support or in‑person customer visits are required
Collaborate with the National Facilities Coordinator to ensure consistent facility management practices in all service centers across the country, implementing best practices and addressing operational challenges
Maintain accurate records of facility maintenance, repair activities, and equipment inventory, ensuring compliance with company policies and safety regulations
Ensure proper service and maintenance of all company‑owned equipment at the local service center, to include vehicles, office equipment, and test equipment
Coordinate with local vendors and suppliers for facility‑related services, negotiating contracts and maintaining relationships to ensure cost‑effective and reliable support consistent with allocated budget
As appropriate, and at the direction of the sales team, assist with local marketing efforts, such as community events and partnerships, to increase brand awareness and drive customer engagement with the service center
By default the following responsibilities are part of the role of Facility Coordinator but may be split out into a separate role (Production Operations Specialist) at a particular Service Location as appropriate based on the volume of work / number of transactions.
Submit customers orders to the designated company department for processing
Create and submit purchase order requisition to support local service center operations
Physically receive and process material delivered to the Service Center. The receiving is inclusive of processing the receipt in the ERP system as well as physically putting the material into the correct inventory location
Allocate received material to customer orders as appropriate and notify customers as appropriate
Maintain an organized inventory of materials with accurate quantities reflected in the ERP system
Package and Ship customer orders as appropriate
Benefits We Can Offer You
Health, dental and vision insurance
401k and company match
Annual Performance Review and accompanied bonus
Paid holidays, vacation and sick days
Ongoing technical training
Advancement opportunities
Company‑provided uniforms and safety equipment
Safe, clean & friendly work environment
If you are a talented and experienced office administrator who is looking for a challenging and rewarding opportunity, we encourage you to apply.
We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.
Seniority level Not Applicable
Employment type Full‑time
Job function
Management and Manufacturing
Transportation, Logistics, Supply Chain and Storage
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Base pay range $21.50/hr - $29.00/hr
Company Overview RACOM was established in 1972 and designs, sells, installs, and maintains all of the technologies used in the “second half of the 911 response equation” — from the time an emergency dispatcher answers a 911 call to the time police, fire and ambulances arrive on scene, supporting specialized phone systems, pagers, radios, and voice recorders to warning lights and sirens. RACOM has earned its exceptional reputation for delivering the highest quality products and services over its 40+ year history. In February 2023, Eastern Communications acquired RACOM corporation, and now comprises 250 employees across 17 locations nationwide.
Job Description The Facilities Coordinator is responsible for managing the day-to-day operations of the assigned service center, ensuring a well-maintained, organized, and efficiently functioning facility. This role requires excellent organizational, customer service, and sales skills to support the company's objectives and contribute to local revenue growth.
Responsibilities
Oversee the daily operations of the service center, including opening and closing procedures, facility maintenance, security, and customer service
Manage customer walk-ins, phone calls, and service requests, routing them to the appropriate personnel as needed and maintaining a log of inquiries and resolutions
Coordinate with the Service Manager to address any facility-related issues that may impact service operations, including equipment maintenance and storage
On a daily basis, coordinate with the Service Manager to aggregate all service‑identified sales opportunities for processing either by the Facilities Coordinator, or for escalation to the Regional Service Development Manager
Prepare and issue quotes for customers, working closely with the Regional Service Development Manager to identify opportunities for local sales growth and follow up on leads and referrals
Coordinate all billing activities and transactions with respect to non‑project related billing within local service area – interact with finance team personnel as appropriate
Consistently maintain and monitor open customer requirements (e.g. parts orders, service tickets, etc) to ensure ongoing customer satisfaction and eliminate possibility of any customer requirements “falling through the cracks”
Process all service‑identified or customer walk‑in RMAs, parts quotes, and processing of straightforward orders, escalating to the Regional Service Development Manager when follow‑on technical sales support or in‑person customer visits are required
Collaborate with the National Facilities Coordinator to ensure consistent facility management practices in all service centers across the country, implementing best practices and addressing operational challenges
Maintain accurate records of facility maintenance, repair activities, and equipment inventory, ensuring compliance with company policies and safety regulations
Ensure proper service and maintenance of all company‑owned equipment at the local service center, to include vehicles, office equipment, and test equipment
Coordinate with local vendors and suppliers for facility‑related services, negotiating contracts and maintaining relationships to ensure cost‑effective and reliable support consistent with allocated budget
As appropriate, and at the direction of the sales team, assist with local marketing efforts, such as community events and partnerships, to increase brand awareness and drive customer engagement with the service center
By default the following responsibilities are part of the role of Facility Coordinator but may be split out into a separate role (Production Operations Specialist) at a particular Service Location as appropriate based on the volume of work / number of transactions.
Submit customers orders to the designated company department for processing
Create and submit purchase order requisition to support local service center operations
Physically receive and process material delivered to the Service Center. The receiving is inclusive of processing the receipt in the ERP system as well as physically putting the material into the correct inventory location
Allocate received material to customer orders as appropriate and notify customers as appropriate
Maintain an organized inventory of materials with accurate quantities reflected in the ERP system
Package and Ship customer orders as appropriate
Benefits We Can Offer You
Health, dental and vision insurance
401k and company match
Annual Performance Review and accompanied bonus
Paid holidays, vacation and sick days
Ongoing technical training
Advancement opportunities
Company‑provided uniforms and safety equipment
Safe, clean & friendly work environment
If you are a talented and experienced office administrator who is looking for a challenging and rewarding opportunity, we encourage you to apply.
We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.
Seniority level Not Applicable
Employment type Full‑time
Job function
Management and Manufacturing
Transportation, Logistics, Supply Chain and Storage
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