Activate Games
Join to apply for the
Team Lead (Store Supervisor)
role at
Activate Games , located at 990 Pleasant Grove Blvd, Roseville, CA 95678. This full‑time, permanent position is at our brand new store in Sacramento (Roseville).
Essential Duties and Responsibilities Customer and Store Operations
Answer phones and emails, capitalizing opportunities to accommodate customer needs; troubleshoot booking challenges to secure them.
Assist customers at check‑in, completing daily cash‑out sheets accurately, creating and receiving invoices, taking payments, and performing overrides at check‑in.
Resolve customer complaints and, when required, escalating to the Store Leader.
Communicate effectively to the team and customers about facility status, ensuring the best experience.
Aware of all Activate Programs and ensure they are applied in compliance with company standards.
People Leadership
Train new employees, lead with knowledge, maintaining a key focus on customer success.
Coach and foster relationships with incoming potential customers, existing employees and management.
Oversee staff and delegate tasks, supporting them throughout the scheduled shift.
Facilitate solution‑minded processes for customer questions, complaints and issues, lead and emulate Activate values.
Maintenance and Inventory
Understand and assess maintenance requirements related to inventory management and componentry.
Maintain the rooms by delegating cleaning, painting, and any required maintenance.
Receive, track, and maintain inventory for all maintenance, merchandise, and vending products and communicate needs to the Store Leader.
Identify maintenance needs and work with Store Leader on provisioning appointments when necessary, keeping updated and accurate notes of related activities.
Working Environment
Capacity to lift and carry merchandise, supplies and equipment weighing up to a certain limit, as required for stocking shelves, organizing inventory, and completing store tasks.
Capability to bend, stoop, and reach to access merchandise, perform cleaning and maintenance tasks, and ensure the overall presentation and organization of the store.
Perform duties that may require sitting, standing, walking, reaching with hands and arms, stooping, kneeling, crouching, crawling, and communicating with others for long periods of time.
Must be capable of lifting weight up to 50 lbs. consistently and standing for extended periods, typically 8 hours.
Regular use of maintenance equipment such as hand and power tools, with occasional use of ladder.
Must be comfortable working in an environment with bright flashing lights, loud music, and fog.
Must be able to work day, evening, and weekend shifts, with ability to start as early as 8 am and end as late as 1 am.
Wearing personal protective equipment (PPE), properly handling and storing cleaning chemicals, and following established safety protocols.
Qualifications
1‑2 years of previous experience in a similar role with a strong focus on engaging customer relations is preferred.
Demonstrated collaborator and previous experience overseeing a team of 10+ is an asset.
Proficient in the use of hand and power tools.
Proficiency in Microsoft Office and related software is an asset.
Perks
Competitive wage.
Benefits package (Medical, Dental, Vision, and Basic Life Insurance).
Paid time off.
Casual dress.
Fun and dynamic work environment.
On‑site parking.
Successful completion of a criminal record check is a condition of employment for this position.
Activate is an equal‑opportunity employer. All qualified applicants will receive consideration for employment. Activate is committed to providing access, equal opportunity and reasonable accommodation for individuals with disabilities in employment. To request reasonable accommodation for a protected characteristic, contact hr@playactivate.com.
We thank all applicants for their interest; however, only those selected for interviews will be contacted.
#J-18808-Ljbffr
Team Lead (Store Supervisor)
role at
Activate Games , located at 990 Pleasant Grove Blvd, Roseville, CA 95678. This full‑time, permanent position is at our brand new store in Sacramento (Roseville).
Essential Duties and Responsibilities Customer and Store Operations
Answer phones and emails, capitalizing opportunities to accommodate customer needs; troubleshoot booking challenges to secure them.
Assist customers at check‑in, completing daily cash‑out sheets accurately, creating and receiving invoices, taking payments, and performing overrides at check‑in.
Resolve customer complaints and, when required, escalating to the Store Leader.
Communicate effectively to the team and customers about facility status, ensuring the best experience.
Aware of all Activate Programs and ensure they are applied in compliance with company standards.
People Leadership
Train new employees, lead with knowledge, maintaining a key focus on customer success.
Coach and foster relationships with incoming potential customers, existing employees and management.
Oversee staff and delegate tasks, supporting them throughout the scheduled shift.
Facilitate solution‑minded processes for customer questions, complaints and issues, lead and emulate Activate values.
Maintenance and Inventory
Understand and assess maintenance requirements related to inventory management and componentry.
Maintain the rooms by delegating cleaning, painting, and any required maintenance.
Receive, track, and maintain inventory for all maintenance, merchandise, and vending products and communicate needs to the Store Leader.
Identify maintenance needs and work with Store Leader on provisioning appointments when necessary, keeping updated and accurate notes of related activities.
Working Environment
Capacity to lift and carry merchandise, supplies and equipment weighing up to a certain limit, as required for stocking shelves, organizing inventory, and completing store tasks.
Capability to bend, stoop, and reach to access merchandise, perform cleaning and maintenance tasks, and ensure the overall presentation and organization of the store.
Perform duties that may require sitting, standing, walking, reaching with hands and arms, stooping, kneeling, crouching, crawling, and communicating with others for long periods of time.
Must be capable of lifting weight up to 50 lbs. consistently and standing for extended periods, typically 8 hours.
Regular use of maintenance equipment such as hand and power tools, with occasional use of ladder.
Must be comfortable working in an environment with bright flashing lights, loud music, and fog.
Must be able to work day, evening, and weekend shifts, with ability to start as early as 8 am and end as late as 1 am.
Wearing personal protective equipment (PPE), properly handling and storing cleaning chemicals, and following established safety protocols.
Qualifications
1‑2 years of previous experience in a similar role with a strong focus on engaging customer relations is preferred.
Demonstrated collaborator and previous experience overseeing a team of 10+ is an asset.
Proficient in the use of hand and power tools.
Proficiency in Microsoft Office and related software is an asset.
Perks
Competitive wage.
Benefits package (Medical, Dental, Vision, and Basic Life Insurance).
Paid time off.
Casual dress.
Fun and dynamic work environment.
On‑site parking.
Successful completion of a criminal record check is a condition of employment for this position.
Activate is an equal‑opportunity employer. All qualified applicants will receive consideration for employment. Activate is committed to providing access, equal opportunity and reasonable accommodation for individuals with disabilities in employment. To request reasonable accommodation for a protected characteristic, contact hr@playactivate.com.
We thank all applicants for their interest; however, only those selected for interviews will be contacted.
#J-18808-Ljbffr