Commonwealth Lodging Management, LLC
Front Office Manager (Must Have Open Availability, Primary Shift 3pm - 11pm)
Commonwealth Lodging Management, LLC, Columbia, South Carolina, us, 29228
Front Office Manager – Availability: 3pm – 11pm
Position overview: The Front Office Manager is the first point of contact for all guests, responsible for ensuring guest satisfaction, managing front office operations, and driving profitability.
Benefits
Pay before payday
Medical/Dental/Vision
401(k)
Company‑paid short‑ and long‑term disability insurance
Company‑paid life insurance
Travel discounts
Merit increases
Years of Service Awards
Employee Assistance Program
Advancement opportunities
Paid holidays
Tuition reimbursement
Referral bonus (work with your friends!)
Multiple incentive bonuses
Key Responsibilities
Maintain proper uniform and nametag.
Maintain positive guest relations and resolve complaints.
Communicate effectively with guests and team members.
Maintain comprehensive knowledge of hotel features, services, rates, promotions, house count, and schedules.
Provide local attraction information to guests.
Maintain knowledge of equipment maintenance/use.
Review daily business levels, anticipate critical situations, and plan solutions.
Coordinate staff breaks.
Monitor front entrance and resolve congestion.
Monitor check‑in/check‑out process, assist during critical situations.
Monitor communication logs and ensure timely follow‑up.
Adhere to hotel requirements for incidents and emergency protocols.
Ensure security of guest room access.
Ensure cashiering procedures comply with accounting policies.
Assist accounting with disputed charges.
Manage over‑booked situations and walk‑in guests.
Pre‑register VIPs and greet/escort them to rooms.
Print special request reports and block rooms.
Balance room types daily.
Print credit check reports and review account status.
Review arriving group resumes and coordinate master accounts and pre‑registrations.
Coordinate amenities delivery with room service.
Orient and train new hires; provide ongoing training.
Give performance feedback, handle disciplinary issues.
Promote a cooperative climate to maximize productivity and morale.
Review assignment status with incoming supervisor.
Assist in control of room inventory to maximize revenues.
Maintain guest confidentiality.
Handle emergencies to protect guests and associates.
Follow all Commonwealth Lodging, hotel, and brand policies and procedures.
Qualifications
High School Graduate, GED, or equivalent (college degree preferred).
Computer skills required; Microsoft Office experience preferred; hotel system experience preferred.
1–2 years of customer service management experience (hotel management experience preferred).
Problem‑solving and business decision skills.
Yield management experience.
Business writing proficiency.
Good English language competency.
Excellent written and verbal communication.
Physical ability: lift up to 25 lbs, push/pull up to 100 lbs, stand for up to 8 hours.
Willingness to work nights, weekends, and holidays.
Knowledge of local area.
Ability to suggestively sell.
Salary: $48,000 – $55,000 per year
Location: Columbia, SC
Position Type: Full‑time | Seniority Level: Mid‑Senior Level | Job Function: Other | Industry: Hospitality
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Benefits
Pay before payday
Medical/Dental/Vision
401(k)
Company‑paid short‑ and long‑term disability insurance
Company‑paid life insurance
Travel discounts
Merit increases
Years of Service Awards
Employee Assistance Program
Advancement opportunities
Paid holidays
Tuition reimbursement
Referral bonus (work with your friends!)
Multiple incentive bonuses
Key Responsibilities
Maintain proper uniform and nametag.
Maintain positive guest relations and resolve complaints.
Communicate effectively with guests and team members.
Maintain comprehensive knowledge of hotel features, services, rates, promotions, house count, and schedules.
Provide local attraction information to guests.
Maintain knowledge of equipment maintenance/use.
Review daily business levels, anticipate critical situations, and plan solutions.
Coordinate staff breaks.
Monitor front entrance and resolve congestion.
Monitor check‑in/check‑out process, assist during critical situations.
Monitor communication logs and ensure timely follow‑up.
Adhere to hotel requirements for incidents and emergency protocols.
Ensure security of guest room access.
Ensure cashiering procedures comply with accounting policies.
Assist accounting with disputed charges.
Manage over‑booked situations and walk‑in guests.
Pre‑register VIPs and greet/escort them to rooms.
Print special request reports and block rooms.
Balance room types daily.
Print credit check reports and review account status.
Review arriving group resumes and coordinate master accounts and pre‑registrations.
Coordinate amenities delivery with room service.
Orient and train new hires; provide ongoing training.
Give performance feedback, handle disciplinary issues.
Promote a cooperative climate to maximize productivity and morale.
Review assignment status with incoming supervisor.
Assist in control of room inventory to maximize revenues.
Maintain guest confidentiality.
Handle emergencies to protect guests and associates.
Follow all Commonwealth Lodging, hotel, and brand policies and procedures.
Qualifications
High School Graduate, GED, or equivalent (college degree preferred).
Computer skills required; Microsoft Office experience preferred; hotel system experience preferred.
1–2 years of customer service management experience (hotel management experience preferred).
Problem‑solving and business decision skills.
Yield management experience.
Business writing proficiency.
Good English language competency.
Excellent written and verbal communication.
Physical ability: lift up to 25 lbs, push/pull up to 100 lbs, stand for up to 8 hours.
Willingness to work nights, weekends, and holidays.
Knowledge of local area.
Ability to suggestively sell.
Salary: $48,000 – $55,000 per year
Location: Columbia, SC
Position Type: Full‑time | Seniority Level: Mid‑Senior Level | Job Function: Other | Industry: Hospitality
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